Extremely Disappointed - Unprofessional Owner and Poor Quality Service…read more We recently purchased a vacation home in Yucca Valley and, for convenience, decided to continue using Val Verde Cleaning--the same company the previous owners had used. In hindsight, this was a mistake. The former owners lived out of state, and it's now clear Val Verde took full advantage of their absence, delivering subpar service without any accountability. From the beginning, we encountered multiple issues: dirty Nespresso pods left in the machine, spoon left in the garbage disposal, full trash bins behind the house, and uncleaned spa debris. These are all basic tasks that should be part of any standard turnover clean, yet they were neglected. We gave Maria, the owner, the benefit of the doubt and even communicated our concerns directly. She then insisted we needed a deep cleaning and window washing--despite the fact CSV official partner agreement states a deep clean is needed every 6 to 8 months when approved by the owner when we had only been there for less than 3 weeks and we had just completed a major deep clean ourselves. When we checked the cameras it was apparent that Maria herself had not been to house prior to demanding a deep clean and window washing. When we declined additional, unnecessary services, Maria abruptly dropped us as clients, giving us only one day's notice. After their "final" clean, we visited the home and were disappointed at the state it was left in. Dog hair was everywhere--on the bedding, curtains, couch, and even underneath the sheets. It was clear the bed hadn't been properly stripped or cleaned. We spent hours cleaning up after their so-called "professional" service. Despite ending cleaning services, we reluctantly agreed to continue their spa services since we were new to the area and still figuring things out. Our jacuzzi was having trouble maintaining temperature, and we expressed concern. Maria claimed she would test the spa levels and followed up with photos showing both pH and alkalinity were high. But when we inquired further about dirty headrests and low water levels, her response was dismissive, defensive, and passive-aggressive--telling us to find someone else if we weren't happy. No apology. No professionalism. While some of the cleaning staff were kind and tried their best, the company is only as good as its leadership. Maria's communication style is completely unprofessional and lacking in customer service. As business owners ourselves, we are appalled at the way she handles client concerns. This company may be a fit for absentee owners who don't check in on their property--but if you care about cleanliness, attention to detail, or basic respect as a paying client, look elsewhere. We do not recommend Val Verde and would caution anyone considering them to think twice. Adding an update since I cannot reply to the owners reply. You dropped us because we did not agree to deep cleaning and window cleaning with you, I have the texts. And calling someone difficult to work with because they are holding your company accountable for the basic cleaning standards is a reach. Best of luck.

Maria and team are THE BEST!!! The only good cleaning company in the area. Hire them if you want…read moresomeone who's good at their job and also trustworthy.

her cleaning services were referred to me through a Friend. I have to say the Service was…read moreexcellent. She was always on time and notice things that I didn't see and really was excellent at making everything look fresh and nice. Also reasonably priced.

So as I cannot attest to her actual cleaning abilities, she does earn a few stars for creativity,…read moreas every excuse was something very intense and creative. We tried to hire her to help organize and unpack our home we just moved into. First red flag was 2 days in a row she gave an excuse as to why she could show up to do a walk through and estimate after missing our originally set appointment. Second red flag on the 3rd day she was still coming with the wild excuses, but then started requesting a deposit be sent. (Which feels very scammish) 3rd red flag was even after I met with her in person and discussed the job ( I had to goto her) she quoted she would price it around the $500 range. Which would have been fine. But we still wanted the walk through. Then after she finds out that we are finically well off all of the sudden her bidding person who does her job bids for her ( which happens to be her mother ) tells her to take no less than 1200 or more for the job. Convenient doubling of the quote soon as she figured we could easily afford it and knew we were in a kind of situation where time was of the essence. She also shared with me all kinds of reviews which looked to be from yelp but are in fact not seeing as im the first to review her on here. Then looking closer at her reviews I see Robert S. Who I happen to know very well. And come to find out all the reviews are in fact fake profiles made by himself for her as a part of a side deal/transaction they made. All in all after an entire week being wasted waiting day after day with excuse after excuse she never could show up tobeven do a 15 minute walk through. Im appalled by the lies and deceit that went in to her pitch to find out they are all false. And even more disgusted at such poor business ethic. Avoid this company at all cost.

Brooke and her team have been cleaning for our STR in Joshua Tree since February and they've been…read moregreat!

Brooke & Co. arrived and did their thing leaving us with a truely spotless home. Thanks!read more

I've been a customer of Genesis Cleaning services going on two years this summer and couldn't be…read moremore satisfied!!! I rent a home in Yucca Valley, Copper Hill subdivision and contacted Genesis Cleaning services for an initial deep cleaning (summer 2024) and biweekly maintenance thereafter, love the attention to detail (from cleaning baseboards to every light fixture in the home, ceiling fans and all!). Price is completely reasonable! A husband and wife team you can trust! The Williams Family

Very kind people... Did a great job, even swept my porch…read more. Cleaned my kitchen cabinetry. Looks shinny and new.

Daniela Martinez (Gastelum) and her company, Clean Nest, were hired by my wife and I to clean a…read moreshort-term rental property. From the start, Daniela misrepresented the availability of her staff and failed to uphold her end of the agreement. Despite our efforts to coordinate ahead of the busy Christmas holiday season--with guest reservations already lined up--she abruptly informed us that she was terminating the working relationship. This left us stranded, scrambling to find a replacement at the last minute during the most critical times of the year for short-term rentals. Despite that, we decided to move on. Shortly afterward, Daniela posted slanderous and false reviews on my wife's professional business pages, despite having no involvement with or knowledge of her business. When asked to remove the false reviews, she refused and instead demanded that I delete a review she wrongly attributed to me. For the record, I had never posted any reviews about her or her company prior to this. Our experience with Daniela and Clean Nest was that she was unprofessional not only during the time they worked with us, but even more so in the months that followed. Based on this experience, I strongly caution others against working with Daniela Martinez (Gastelum) or her company, Clean Nest.

Terrible work ethic. Total lack of professionalism. Dani and her crew were no shows on a few…read moreoccasions - which left us scrambling - and whenever we had feedback for them from renters, we were always met with hostility and push back. I would never recommend this company to anyone looking for a reliable cleaning service. Also, don't believe all of the 5-star ratings. Yoli is an employee of the company.

They did a great job on both the cleaning and the landscaping on my house. The prices were more…read morethen fair and I couldn't be happier with the services they provided me. They did a deep clean on my house and sanitized The whole place. For the outside, they did a full yard cleanup and then we bought cactus from them and had them installed. My front yard looks amazing and my neighbors keep coming over to complement and ask questions. I love Affordable cleaning and we will be recommending them to our friends and family. The only bad thing I can report is they do have a bit of a wait but it was worth it!

Maria did a great job deep cleaning my home after some construction work. I've since hired her…read moremultiple times to clean for my Airbnb and she always goes above and beyond. She takes initiative in making sure every part of my house is sparkling clean for guests to enjoy. Maria is also great at communicating and proactively let's me know if something is broken or if we need to order more products. The value she provides for the cost is unmatched.

Chandra has been an amazing find for our home/airbnb. She is punctual and reliable, which are…read moreextremely important for our Airbnb business. Despite some of our last minute cleaning request, she found a way to fit us in her schedule and still leave our home spotless despite a time crunch. Her attention to detail is phenomenal and I'll admit, my ocd eyes notice everything. We had another cleaner trial and she was not nearly as efficient, thorough, or organized. Reliable and trustworthy cleaners in 29 palms are hard to come by, so we hope we never lose her, but we are so appreciative of her work, we couldn't help but leave an honest review for her future business prospects.

Chandra is an excellent home cleaner. She is very efficient and i am very happy for her detailed…read morecleaning. Especially in the bathrooms.I am hoping she will keep me on her busy schedule. She is a real find.