The wash and workers are good but the problem I'm having is with cancellation of my membership…read more I was informed to cancel a few days before the first of the month (which I did) to avoid any more fees and the fees were taken anyway and I can't get a refund nor use the car wash without paying again. The manager was absolutely no help at all and I felt like he didn't want to be bothered with my complaints.

Worst car wash experience I've ever had. Paid for a wash and my car came out still dirty. When I…read morewent back for a rewash, the manager Cash flat out refused to help. He was completely incompetent and clearly doesn't know what he's doing. Absolutely unacceptable service. Save your money and go somewhere that actually cares about their customers.

We went here on February 25th 2022, they recently went to new owners who are trying to spruce the…read moreplace up, good for them. We used the automatic wash stall and I have to say I was very disappointed. On both sides of our care it left a dirty streak in the middle, above and below were properly cleaned. I don't know if this was a fluke, but I am hesitant to return as I don't want to pay for this again.

excellent car wash & exceptional staff! Towels are always available & vacuums work extremely well…read moreThanks Take 5! Going to miss you when we go north

This is not a very good car wash. In my opinion, it is poorly managed and poorly maintained…read more Equipment is constantly breaking down, leaving customers without working vacuums or compressed air. My car frequently exits the wash full of soap. They advertise armor all for tires, but what they don't tell you is that it doesn't get sprayed on in the car wash. You need to apply it yourself. I was just there today and at least one of the vacuums has been missing for well over a month and again they have an entire section closed off for no apparent reason. The attendants seem apathetic and disinterested in helping the customers. There is one bright exception, a young fellow with a crew cut who works his tail off. I don't feel that the membership is a good value only because the quality of the car wash is so poor. It's definitely an example of you get what you pay for. It's a shame because when this car wash first opened it was very well managed and very well maintained. We were glad to have it. Seems like over time the Take Five people have abandoned this car wash, which is surprising given the fact that it is situated along a well traveled highway close to several highly coveted resorts in the area.

Fast easy and very good car wash experience ..I got the basic wash…read more Then free vacuum cleaning spray and towels available to wipe down my vehicle. Music playing through speakers as I clean my vehicle! I highly recommend!!

My car was damaged on the track inside of Otto's Car Wash in Destin (yes, there's footage). After…read moreinitially telling me they were going to take care of it, they're refusing because two different quotes were $4,000 estimates (meanwhile, the owner is on vacation). So sorry that modern cars have cameras and sensors in the bumper! The attendant was working alone at the time, and told me so afterward and said he rushed me through because he was frazzled. Do NOT take your car through Otto's. If it is damaged, they'll give you a hard time, even though we all know they carry business insurance for this very reason. You'll be hearing from my attorney.

I really enjoyed the experience. They worked hard on it and addressed any small concern I might…read morehave. Thorough. Great job!

I confess that I haven't taken the best care of my car. I brought it in with a ton of pet hair in…read morethe back that I thought would never come out, and I was worried my paint would never look as good as it used to. These guys took extra good care of me, and now my car looks and feels as nice as it did when I took it off the lot that first time. If you want an above and beyond experience that will exceed your expectations, look no further. I would advise that if you want a full detail package like I did, you should plan on leaving it with them for a few hours if you can. Perfection like this takes time, y'all. Support local businesses!

Good place...take credit card so you don't need change...stalls are clean and they have the blower…read moredryers ...will go back next time in area!!

It's old and the "automatic" car wash just sprays water and beats your car with old silicone…read morebrushed. Most likely damages the car. It did not clean my car. The vacuums are not free you have to pay for a wash. There are self service bays that probably work but can not recommend for the auto wash

I filed a complaint against Take Five/Googoo Car Wash on Carter Hill Road in Montgomery, Alabama in…read moreAugust 2024 . Big Five?Googoo car wash knowingly overcharged me $19.00 (rounded up) every month for six months, after they reduced their rates in January 2024. I did not know that the rate was reduced until I spoke with a carwash tech at the carwash six months later in June 2024. At my request the tech showed me the details of my account on the company's computer showing the six month period that I was intentionally overcharged.  I tried several times to resolve the matter with Big Five the owners of Googoo car wash via phone and email. I requested a credit for the previous six months, which I thought was a reasonable request, because I would be refunded due to their error, and I would continue being their customer. Take Five countered my offer saying that" they will given me credit for one month's car wash, and that they have no obligation to refund with they overcharged me. Take Five's perspective was it was my responsibility to change my billing plan. Which is absurd since I did not know there was a price reduction until six months later.  However, I have read other complaints on the BBB review site regarding Big Five from other consumers who experience my same situation and TakeFive issued them a refund after contacting the BBB. Currently Take Five/Googoo Car Wash has a "F" rating with the Better Business Bureau. Take Five according the the BBB has had "538 complaints closed in last 3 years 312 complaints closed in last 12 month." I filed a complaint with the State Of Alabama Attorney General's Office who contacted Take Five corporate office. According the the AG's office Take Five stoned walled them for several days initially denying that they had received a request for information from them and then they claimed that the had problems opening up the file that the AG sent them. In the end they said that posted signs at the car wash stating their price change however no such signs exists and I have taken pictures of the car wash to prove it. They actually have no prices pointed on their location the only listing of the prices is locate the touch pad screen when entering the car wash to purchase a single car wash or to purchase an ongoing membership. Please stay away from the unethical fraudulent car wash. To add insult to injury they are still trying to bill me for services after I told them to terminate my account. I use my cash app to pay miscellaneous bills and fund it accordingly.

August 2024. Broken equipment brushes in the one lane auto car wash. I paid for a deluxe wash…read more While going thru I noted that the twirling brush that cleans car hood and trunk did not engage or work during wash. SUV hood was left dirty with leaf bits. I pointed this out to staff and requested that I be allowed to go thru wash again, presented my receipt, and did this within 1 day. Staff refused and insisted I pay to go thru again. I paid for a second wash, with same problem. Staff was advised. No refund was offered. No premium service provided. Since equipment to clean hood and trunk are not working, AVOID this business.