Nightmare! Beware. READ the contract they ask you to sign and think about what that means before…read moreyou sign it. All Servpro locations are independently owned and this owner, Kyle Carter, is not to be trusted. Our experience: We had an issue with an upstairs commode where an object clogged caused the water to not stop running after being flushed. We called our insurance company and Servpro was selected as the mitigation company. They came within a couple of hours and began their services. Their work should have taken about 5 days. On the 16th day of them billing and mitigating, we complained to the project manager about how long it was taking. On the 18th day of them billing and mitigating, the two workers shut off the water to the whole house at the street and tore out the ceramic tile in the upstairs master shower. At the end of the day the workers went back to the water main at the street and turned the water back on to the whole house. They left. They did not go back inside the house. We were not living at the house but I went by a couple of hours later to check on any progress they made that day. I walked in to the sound of pouring water. They had turned the shower on while working and it had been running into a shell of a shower upstairs. The water was pouring out of the shower into a bathroom where the shower floor had been removed, the bathroom flooring had been removed, the insulation below had been removed, the ductwork in that area had been removed, and the ceiling drywall on the downstairs area below that bathroom had been removed. There was plastic hung on the ceiling so all that water pouring down pulled the plastic down in one area and created a funnel. It was a nightmare walking in, unzipping the plastic barrier, and seeing this. The original damage only affected the dining area of our home. This new damage caused by Servpro caused water damage to the entire downstairs. We insisted a new report be done and testing for all areas. We SHOULD have fired them on the spot and had a different water mitigation come do testing and provide a report. Oh, what I would give to go back in time and do that! We believed what we were told and allowed them to proceed. They minimized the damage to our insurance company. They did not test in the other areas of the house and covered an area they claimed to not be affected with RAM board after claiming to have removed all materials affected by this incident they caused. In 4 days time they were done and out of our house. Remember, the first incident was water that was running for 15 minutes and that mitigation took 18 days before they caused the second water event. The incident they caused was water running for 2 hours, but they can mitigate that in 4 days. That is pretty telling of their character. We went through weeks of back and forth believing Servpro would make us whole. We ended up being forced to file a second insurance claim on their negligence in order to move everything forward. This would later result in State Farm not renewing our policy due to two claims in one year. We had one type of flooring throughout our home. We had just renovated the house with that flooring one and a half year earlier but that flooring was discontinued. It took time to search to try and find it but we realized that all the places who showed it in stock did not actually have it. We wanted to keep the look of the same flooring throughout. Once the new flooring was ready to be installed, the contractor removed the remaining flooring that was not removed by Servpro to find mold from the water they did not dry out. The contractor ended up at the urgent care! We had to halt everything and begin mold remediation. Another nightmare! Mold remediation, not being covered by insurance, cost us a whopping $17K out of pocket. Servpro has insurance. When they did this to our house they did not want to file a claim and did not do so. John Carr met with us and assured us they would "do the right thing." What a joke! This has been on-going and has cost us more money and more than money. Now, we are having to spend money on attorney fees to sue Servpro. We sent a demand letter just for the out of pocket expense on the mold. They responded with an offer less than half of what it cost us and more failing to take responsibility for the damage they caused. The project manager and workers who worked at our home were fired. But they were the ones who were honest and owned up to their mistakes. The owner is the one who does not do what he says, does not take responsibility for negligence of his employees, and even tries to get them to say things that are not factual to shift blame off of the company. I have never been one to leave negative reviews. It takes a lot for me to get the place where a 1 star review is given. We have given this company WAY, WAY more time and grace than they deserve. They don't even deserve 1 star.

Thus far , you have all accomplishes a great job can't wait to see it when its finished. Also…read morehammer pro you need to hold onto. Thank you for your continued cooperation and super on enhancing customer service

Rusty English and his company helped my client with a major remediation project recently. He was…read moreresponsive and professional throughout the process. takes pride in his work. they do what they say and say what they do. If i need remediation work in the future, Rusty wi'll be my first call.

Our walk-in closet flooded due a water line bursting in the wall. I call Charles Nugent with…read moreService Restoration and explained the issue. He came over within the hour. Charles assessed the situation and gave me an estimate and timeline for completion. Work began the next day and was completed in the time frame he estimated for the estimated Price. Thanks Service Restoration.

I called on a Saturday and they were able to come out and clean 4 rooms for only $80. I would…read morehighly recommend using these guys... They are fast efficient and cheap. Last time I rented equipment to "do it myself" it cost more than hiring someone and took me all day... I'll definitely used this company again next time.

From the owner: We are an established and locally owned business for over 30 years. We specialize in Carpet, Tile…read moreand Upholstery Cleaning, Water Damage, Fire Damage and Mold Damage Restoration. We provide 24 Hour Emergency Service. We are a state certified in Mold Remediation. We are an IICRC certified firm. We provide direct billing for insurance claims.

I congratulate Shield Environmental Solutions for achieving the "WOW Factor"! Professional, Timely,…read moreKnowledgeable and Caring! Ken Bauman and his team were on site within hours after our home encountered a devastating electrical fire. They arrived in uniforms and were polite and respectful during our difficult time. They took pictures and prepared an extensive report and estimate that allowed me to negotiate with my insurance company. Their hard work and attention to details, ultimately allowed my wife and I to save more of our most valuable asset, our home. 100% satisfaction achieved!

From the owner: Shield is a Structural restoration and emergency service provider for both commercial and…read moreresidential sectors. Our team is ready to take immediate action and help secure your property from further damage, including preservation and the restoration of the property to its original state. Our company is experienced in dealing with insurance claims and proficient in billing the carriers using exactimate program. Call us to relieve the burden of dealing with your property damages and allow our experienced technicians to make your home or business healthy again. We offer free consultation for all of our services provided. Services include: - Fire, Soot, and smoke restoration - Water Damage Restoration - Storm Restoration and Response - Mold and Mildew Remediation - Biohazard and Crime Scene Clean Up - Commercial Restoration Services Shield is also able to provide licensed general contractor services for build back and reconstruction.

Hi I Needed someone right away to come out to my home for possible water & mold damage inside my…read morehome ...Cesar came out right away on a SUNDAY ON TIME ready to work My family and I are so glad we found Dry Out to help restore our home back to safety Quickly I suggest to anyone that's home went through Hurricane Michael to call these guys right away for water & mold detection even if unseen to you !!!!!!!! Yes they are from Miami Florida NOT LOCAL I had Local come in first & tell me lies to try to rip me off !!!!! Warning be leery of Local unless they have a good reputation in Panama City ......This is a very scary nerve racking time for all of us in the Panhandle area dealing with things we have not ever had to face so It feels good to know there are still good honest people in the world who can help us Thank You DRY OUT

Amazing customer service with great people working for them. I spoke with Yari she assisted me with…read moreall my needs and informed me on the process. Very polite, well spoken and sufficient. I would recommend her to all extremely satisfied with services.

These folks showed up on time and made my sofas look like new. I definitely recommend them to…read moreanyone needing to clean and sanitize your home

Adam and his helper were professional and courteous in my home. They cleaned 2 couches, recliner,…read moreand a large rug. They took their time and got the job done. The furniture and rug look great! The price was great too! Thank you for a job well done!