John, our carpet cleaning technician was on time, friendly and professional. John did a wonderful…read morejob with my carpeting; it looks like brand new. He was fast, yet very efficient. This company is somewhat pricey, but they are worth it. In the past I have supported the carpet cleaning company called "Dirt Busters"; however, the owners of Dirt Busters retired and sold the company. Their work is very substandard. Steammatic did a wonderful job and I highly recommend them.

John was great, texted us when on the way, arrived when he said he would, was very thorough, very…read moreprofessional and we could not have been happier. All the spots are gone from the carpet, and it looks as though it is new. He also cleaned our tiled floor and also did a fabuous job of cleaning the grout and the tiles. Although not terrible, other companies told us the grout could not be made cleaner. They had not met John. His work is fabulous. Great work ethic. Couldn't be happier.

Spoke with Trigg and he was so knowledgeable and helpful. He gave us peace of mind but also told us…read morewhat to look out for and how to keep things in the best condition. We will be using them again, if needed.

This company is anything but professional. I hired them to do a job, not only didn't complete the…read morejob, they removed wrong walls when the protocol specified the areas, they did extensive damages to my home, my furniture and my carpet. When confronted with the job not done they wanted to charge me more. They overcharged for service that didn't make mathematical sense. They brought in dirty dehumidifiers into my home causing my family and I to get sick, and then victim blamed saying my home was dirty, even though I have proof my home was dust free! They tell you what you want to hear them wreck your home. Please do not hire. They only care about money and not protecting you or your home. Edit; The owner is saying my claims are untrue. That's why I posted pictures so you can see for yourself! They'll leave your home in a mess and destroy your home. They will claim you make up allegations and refuse to acknowledgment of any wrong doing or damages. Pictures tell the story and I wish I could post all of them. The first picture is my carpet, brand new home, has a white wash where they spilled paint and poorly attempted to clean it, let's not forget they removed the wrong wall in remediation and over charged me for 2000sf of insulation removal but to return the same volume was 1000sf! Oh and they punctured the water lines while stapling the plastic up to the wall, so when we got home, the main water was turned on and it poured into my exposed bathroom wall! They claimed I never let them know about incomplete work yet the date of that message shows that I contacted them, followed up by a phone call. They also tried 2 times to manipulate the post remediation testing by leaving air scrubbers running and attempting to return to my home, which we weren't here for the entire remediation, to turn off the machine right before the mold testing company arrived. The list of dirty laundry and why you should avoid this company is continuous! They're also disputing and trying to remove my reviews! Too bad she can't pull it off of here. Heed warning, go with a bigger company that cares.

Warning, stay clear of this company! They started our job and never finished it! Stole over $1200…read more Do not give Jose Nieves any money as you never see him or your money again! We have reported him to the Statewide Prosecutors, if you have been ripped off by him please contact the authorities.

I can't say enough...I had a roof leak and the mark was getting bigger everytime it rained. I…read morecalled around to local roofers. Everyone was tied up until next week. I posted I needed help and Jose Nieves texted me. Within an hour he was here, found the roof leak and got a tarp on it to prevent any further damage to my ceiling. I was explained everything that he was doing and had before and after temporary fix pictures to show me. I would recommend using this company for any disaster fix you need.

i wrote a bad review due to a guy that worked for company.. i didn't realize i could talk directly…read moreto the owner mike..he listened to me and said lets move foeward and we resolved the problem..i suggest if anyone wants to write a review for roofing pros call mike he will address the problem in minutes..thankyou ..i am trying to remove my review cannot find it..we all make mistakes cannot judge a company for a worker not being professional..

Came to my house and told me that they were working with our HOA to inspect roofs in the…read moreneighborhood. I confirmed with my HOA that this was not true. They are also apparently taking drone footage in the neighborhood without permission. When I told the guy who came to my door that I wasn't interested, he got belligerent and continued to try and get me to set an appointment.

I'm super happy to be the first to review Royal Plus Disaster Kleenup as they helped me out with an…read moreunexpected ceiling issue. On a Friday night, (7/21/17) the ceiling in one of the rooms of my home decided to collapse. The contents (drywall, insulation, particle board) were soaked. My roof had a leak in it. I had no clue what to do and called my insurance company who then directed me to RP ... thank goodness! RP had a repair technician out in no time. Tito arrived at my home around 1:00 a.m. and removed all the "wet stuff" on the floor and still in the attic area surrounding the huge hole in my ceiling. He set up blowers immediately to help dry the area as well. I know this is what they do however, he was extremely kind and patient with me as I asked questions. I also have two little dogs that tend to bark at men and also love to get under people's feet. Tito was very understanding with this as well. Awesome service! He did what he could given it was close to 3:00 a.m. when he completed the initial work and assured me that someone would come back during daylight to examine the exterior damages and do more cleaning/repair. Sure enough, I got a call at 10:55 a.m. from another repair technician, Giuseppe, saying he was on his way. Giuseppe arrived and examined the damage, got on the roof in the blazing sun and waterproofed the leaky area, and just like Tito, answered all of my questions while dogs tried to get in the way. Not only that, he worked hard to get everything squared away before the afternoon storm hit. No kidding, he was done and 15 minutes later, the rains came DOWN! I know the repairs are "the job" but what impressed me most was that two different RP technicians came out to help and they were polite, informative, patient and did excellent work. They also made sure I knew what my next steps were in this repair process and offered to help if anything happens in the meantime. That says a lot! This kind of service is hard to come by these day. I picked the right people to help me out in a minor emergency and I'm super grateful that they did. Woot! Thanks, RP!

From the owner: Royal Plus, established in 1983, is a multi-faceted company that initially began as a carpet…read morecleaning operation in Harford County. Since then, they have added a variety of services. They include sales and installation of top quality flooring products, a plumbing, heating and air conditioning division along with a disaster recovery and restoration service. It is the disaster recovery and restoration service that has resulted in Royal Plus being considered one of the leaders in the disaster response industry. Royal Plus is headquartered in Snow Hill and has offices in Hanover and Ocean City, Maryland; Key West, Casselberry and Jacksonville, Florida; as well as Wilmington, DE.