YELP REVIEW of Good Guys Cars & Trucks Inc. located at 173 Bath Road Brunswick, Me 04111…read moreOwned and operated by Guy Converse and Dominic D'Alessio. Two gentlemen that have been in the used car business for many decades. As Good Guys used autos and trucks they have a niche business plan whereby most of the used cars they buy are acquired from local new car dealerships. They buy the trade-ins. The condition of the acquired vehicles is for the most part know. The 2021 Ford F-150 that they sold me deviated from their standard business plan. It was acquired at an auction in Texas. Maybe they were attracted by the salt free roads in Texas. A number of issues have arisen since my purchase on 9/11/24. When I came to pickup the truck after the purchase I was told a new battery had to be purchased (by them). They installed the new battery and I took delivery of the truck. The next day when the truck was at my home (Nobleboro) , the battery was dead. I jumped the battery and went back to Brunswick. Guy of GG said it must be a bad new battery. I got the new different battery, went home and the next morning the battery charge was depleted. After 2 (two) more trips to Brunswick a mechanic replaced a faulty fuse circuit board. There was no charge(monetary) for this battery issue. It took (4) 60 mile trips to Brunswick to get it right. GG has a 1 bay garage but have trouble with staffing a skilled mechanic. 4 Wheel Drive Issue On October 31, 2024 ( 50 days after purchase) I was in Friendship hauling a boat out and needed the 4 wheel drive, the truck would not go into and come out of 4 wheel drive and warning lights appears on the dash saying SERVICE VEHICLE -DO NOT DRIVE. I called Guy at GG and told him I was having the truck hauled to Brunswick. After several days Guy told me he had the mechanic look at the truck and there was no problem and he had driven the truck several miles. I had no reason to use 4 wheel drive until the first January snow storm and the same issue as in October appeared. At this time I did what I should have done before the truck was purchased--I took it to my local garage (certified inspection station) and had a computerized system scan performed. Error codes displayed for the 4 wheel drive, A/C system and the mechanic reported the truck was out of alignment and had excessive front tire wear because of the alignment issue. I took the truck to another mechanic (certified inspection station) for a second opinion and schedule the work if needed. I advised Guy at GG of the issues and I needed it repaired. Maine Towing and Collision of Waldoboro diagnosed and repaired the faulty 4 WD system for $886.45. Dominic D'Alessio had issued a 6 month extended warranty with a 3rd party (ASC), but this company declined to cover the repair. Dominic D'Alessio said he GG would not reimburse the repair. At the time of the diagnosis I had driven the truck less than 3000 miles. FRONT END ALIGNMENT-BALL JOINT- TIRE WEAR ISSUE While the truck was at Maine Towing and Collision the mechanic confirmed the truck was out of alignment and the ball joints were in need of replacement. I told the mechanic when I bought the truck it had a less than one month old vehicle inspection sticker. I asked the mechanic if the ball joints could be wore this badly in 5 months driven less than 3000 miles (from the time of the sticker being applied to the time of his inspection). He said it was an issue to be pursued. The repair estimate is for $1,039.19. from Maine Towing and Collision. Dominic D'Alessio said he would not reimburse this repair. I need to now appeal to the state of Maine State Police inspection division to investigate a possible inspection sticker issue. There was an A/C system issue that was reported to GG on September 18, 2024. With the assistance of Guy of GG the repair was completed March 13, 2025. 6 months after the initial report. GG purchase more than 100s of used cars each year. I purchase 1 vehicle every 5 years. I have never had such an unsatisfactory used vehicle purchase in my 50 years of buying vehicle. My advice is if you go to GG deal with Guy. Have the vehicle thoroughly evaluated by an independent certified mechanic. An except from GG mission statement reads, "we are proud of the quality used cars we sell and our dedication to serve the needs of our customers" . in my case the GG mission did not ring true. To be completely fair, the vehicles GG buy from their local car dealerships are known and are satisfactory. However my truck was purchased in a Texas auction and I know it had surprises. In my last conversation with Dominic he said customers are not getting new cars they are used vehicles. He is correct, but when I purchased a 2021 truck for $27,000+ I expected more than what I have gotten. For the repairs listed my $27,000 truck is costing an additional $1900! Next stop small claims court.

Great service . Great car . Highly recommended! Stand by their customers and vehicles . Don't print…read morejudge. If tou have a problem with car after buying it let them know right away they do help!

If there were a way to leave negative stars, this place would deserve all of them--and then some…read more Avoid them like the plague. I bought a vehicle from them two months ago. Within 60 miles--not weeks, not months--the check engine light came on. That's not coincidence. That's a problem they either ignored or intentionally hid. Trying to resolve it was an absolute joke. Calls went unanswered. Messages ignored. When they finally decided to respond, it wasn't to help--it was to get defensive and combative. Any hope of a straightforward, good-faith conversation was immediately shut down. They claimed they'd help cover the cost of major repairs. That promise turned out to be completely hollow. Not a single dollar. Not a single follow-through. Just words to get you off their back. Let's not sugarcoat it: this is the kind of place that will take a vehicle with known issues, clear the codes, and push it out the door as if nothing's wrong--leaving you to deal with the consequences the second you're out of sight. Biggest mistake I made? Trusting them. I asked for maintenance records and was brushed off, and I let it slide because they seemed "reasonable" in person. That was a costly lesson. Don't make the same one. If you value your time, your money, and your sanity, go literally anywhere else.

Rick and jeff were very help full, sold me the car quick and easy i definitely recommend buying…read morefrom them

I love coming here. I always get the best price and the best experience. Angie is phenomenal to…read morework with and always helps get me in, in a timely manner. Eric is the new head mechanic and I love him, super helpful and always tries to get me a good price. I fully recommend coming here!

While some people may have been lucky enough to catch the owners on a good day my boyfriend, his…read moredaughter, & myself were not so fortunate. My boyfriend & his daughter went to see about a BMW they had posted on their website. Once there they explained to an employee that we were closing on our house soon & couldn't finance anything else until we closed. My bf asked if they would hold the car & he was told they'd hold it till Tuesday (our initial closing day), for $100. Both my bf & his daughter asked if the deposit would be refunded should anything happen that would prevent us from buying the car and they were told absolutely YES & not to worry. The woman they spoke to said the car had been on their lot for over a month so she let them believe rather we left a deposit or not the car would most likely still be available. Meanwhile the seller of our home had an issue with the deed so it pushed our closing till Friday. My boyfriend called on Tuesday to explain the situation & asked if they'd continue to hold the car. This time he was told that they charge $100/day to hold a vehicle but again, no worries it would be refundable. Unfortunately we weren't in a position to do that even if we wanted to. So, my boyfriend explained once again why we wouldn't be able to pay their NEW (to us) holding fee (no large spending/purchases till after closing), and she said okay, no problem, just come in when you're able & pick up your deposit. Since we (obviously), don't currently have a vehicle he told her that we wouldn't be able to stop by until Friday after we close on our house. Again, no problem just stop by anytime. The woman my bf kept talking to came across as very sweet, kind, & professional. But we were about to learn the truth about the whole *gang* at Eagle Auto Sales in Windham. We arrive at their place of business & my boyfriend goes to walk in to speak to someone but there was a woman in the back of a pickup truck that stopped him. I watched as he explained we had come to pick up our deposit. Then I saw the look on his face! He looked confused, shocked, and angry. I got out of the car to see what was happening. As soon as I asked what was going on this woman began to scream & holler so loudly I could barely understand her. She said no one gives back deposits!!!! I said, I don't frankly care what other businesses do or don't do I care that we told you we could not afford to lose any amount of money due to buying our home & due to my boyfriend's BONE CANCER which has kept him from working as much. We told your employee this & she said not to worry that deposits are refundable. She just kept screaming & hollering & acting so agressive I thought she'd hit me if she wasn't continuing to work in the bed of a pickup truck. That was just rude & unprofessional in & of itself. She ran away like an angry kid & returned with some guy who basically just stood there agreeing with every ignorant comment she made while smirking as if he was proud of he behavior & even more proud his employee lied to use so they could score $100. When I realized neither or these folks were going to keep their employee's word that our deposit would be refunded I told them that we would see them in court. I no sooner said this and that wild & far away eyed woman said: "Go ahead & just try it C**T!!!!" When I told the man I didn't think that was very classy of her he just shrugged, ignored the bad behavior & turned his attention to my bf. Meanwhile she's still ranting & swearing very foul things as she's walking away & then she flipped me the bird. A real class act - Not. Can you even imagine? A business owner calling you the "C" word & flipping you the bird simply because you've asked to have a deposit returned to you that their employee told you 3 different times would be refunded? They can claim all they want that their employee never told us the deposit would be refunded because it simply is not true. For one, we aren't the type of people that would throw money out the window. Especially while my boyfriend is fighting cancer, and while we're on a strict budget. We couldn't have made it any more clear to them that we were not in a good financial state so why would they think we'd agree to just risk our money is beyond me. They knew better but apparently our $100 meant more to them than our business. After they gave us our refund we had planned on returning the following week to see about TWO other vehicles on their website but the mean & nasty woman preferred to steal our money than to think about future business with us. I highly recommend that you stay as far away from this place as possible. They obviously don't care about people, the truth, or about acting like professional grown adults. We will definitely be seeing them in court. It's the principle. Some people may not feel $100 is a lot of money but it means everything to us at this time.

Great service, excellent communication, fast and friendly, can't say enough great things about this…read moreplace, they do all my auto work.