This is a perfect place to store your things. The folks that work here are truly kind people. Specifically Mark who went above and beyond to make sure I got the perfect unit. Amazing customer service and highly recommend this location!! 10/10 experience read more

New manager on site. Very rude very unprofessional handling customers. This company rents Vans, trucks for UHaul. Was given one today Dec. 2020 filthy dirty and not cleaned inside cab. Hello Covid. I then noticed after seat belt sign blinking even though in slot tight and then I noticed the check engine lite on? Returned truck within 5 min. I was told the check engine lite meant it needed and oil change. I don't think so! I complained she said she would take care of my contract then throw me out of the office. Called UHaul to complain NOTHING! DISCONNECTED ON PHONE. Star rating less than minus no stars. read more

The worst customer service ever!! I've had storage with this place for over 2 years. Somehow my bank sent them a check that was $0.20 short! Not even a quarter short!! They called to collect on $0.20!!! I spoke with the guy to pay it but he was actually very rude on the phone! And twice in the past they put their lock on my storage and twice it was a mistake. They mixed my account with another who did not pay. Time for a new service some where else. I hope the 20 CENTS was worth it to lose an account dumb ass read more

Wow. I was blown away by the rudeness, lack of customer service, and overall operation of this business. We had chosen to drop off our U-Haul trailer here, and needed storage as well. Woman number one who answered the phone was short, impatient, and did not have the capacity to execute the simple request; in turn she passed our call to woman number two who was equally if not worse in her attitude. This one hung up on us after saying they had a unit for us to rent Upon arrival the unmasked woman told us to back out and that: 1: "We have no units available." Basically, go F yourself 2: "We don't hang up on customers." 3: "We'll call other storage companies in the area" but drive down the road and find another storage company's capacity. 4: A full day passed after finding another MUCH FRIENDLIER outfit, and never got a call back as promised. 5: No masks, smoking a cigarette and could care less about COVID-19. Stay away from these people!!!! Negative 5 stars should be awarded. read more

Had a U Haul van rental reservation for 10 AM. Showed up at 9:55 because I was on a tight schedule. Was the only customer there. The site manager. Ms Brittany Bowen was on the phone and did not acknowledge with any eye contact or gesture that I was standing there. After 15 minutes of this treatment, I perceived that this was going nowhere and asked her if she would please call the person back and process my rental as I needed to get on the road. She unloaded on me in an unfriendly voice saying things like did I think I was the only person in the world (no, but I was her only customer at that time). When I tried to explain why I was on a tight schedule, she said she would not rent to me and left the office. At that point I was calling my wife to come pick me up when she came back in the office and said to get out of her office. When I said I was calling for a ride and wanted to stay in the air conditioning she said she was calling the police. Under this threat I left the office and a few minutes the police arrived. I explained the situation as my wife drove up and we went off to rent at another UHaul rental site across town. The whole process delayed me 1.5 hours. I have rented from Ms. Bowen before and seen behavior that was not appropriate. She has a young girl as an assistant of some sort and I saw her belittle her several times when she was just trying to be helpful to the customer. Ms Bowen should not be in any sort of customer service position. There were many ways to handle my request: She could have given a signal with her hand that she would soon be off her phone call; or could have told the person she would call them back as she had a customer who had been waiting and needed attention just to name a couple. Unfortunately it will take many more people willing to write about their experience with Ms Bowen before her management will do something about this. Maybe she is family and they won't ever replace her. read more

The experience I had here was quite pleasant! The ladies at the front desk were helpful from the beginning to the end; from when I called to rent a U-Haul utility van to when I came in to pick up the van and turn the van back in after I was finished with it. The ladies were friendly, professional and efficient. I would recommend Discount Mini Storage to anyone needing to rent a U-Haul, as it was a seamless and uncomplicated experience! read more

I have been a customer for many years. When the old managerment was in place the experance was great. There has been multiple managerment turnover at this location. When you have a issue the District Manager won't even acknowledge you. I even wrote a letter to the Owner and never recieved a response. When I attempted to rent another unit the agent was too busy to help me. Prices go up every few months. I would avoid this location. There are much better places to store. read more

I had been a customer for a little over a year. Let me tell you that this place is exceptional. The customer service that I received was above any other storage facility in the area! I had been to them all looking for a place that was close, safe, and affordable. If I needed help with uhaul or just suggestions on moving my things they were always ready to help with anything! read more

deceptive unethical liars. quoted a "discounted price", then on arrival I was charged 10 % more . Why? Tax was the answer. sales tax in indian river is 7% When asked i was told they tax the standard price 109 huh? bullshit . I was told that the storage was " climate controlled "when I questioned this, ac/ humidity on site . I was told "well , its inside. AGAIN ,WHAT? DO they charge to store furniture outside? buyer BEWARE , OR PASS. read more