Great work by all team members! Jana the Hygienist, Dr. Jake, and Sydney all were so lovely and my…read moreson Ali had a great first dentist visit. We're excited to come back in 6months!

Very accommodating to our kids challenges, we love them! The new location is fabulous as well.read more

Dr Charchut was amazing. I initially took my daughter and decided to get braces myself. I had a…read moresmall adjustment I wanted to make and he was so helpful. He made our visitors fun and always remembered us. We did not feel like we were just part of the assembly line like we did when we visited many of the other offices in the area.

I've put my kids and myself through this practice and they're amazing! Great experience and plenty…read moreof options for braces- loving the new clear ones they have.

The actual services they provide appear to be of good quality and effective so far, as we are only…read morea few months into my daughter's braces. The office itself is bright and clean. The staff attitudes/friendliness vary wildly from overly giddy to aloof to downright confrontational. After a few visits, we were sent an invitation to do an online survey, which I filled out. I graded them poorly in one area because I think it is odd/ridiculous that a service provider would only schedule followup appointments between 9 and noon, which is a time that 95% of their clients (kids) are unavailable (in school). I'm aware of many orthos in other areas that have early morning/evening/weekend appts, for these visits, which is much more customer friendly. A few days after the survey, we started getting calls from the office. Each time, we were not available to take the call. This led to a phone-tag thing that over a few weeks consisted of 10 calls. Since they don't have voicemail at the office, I asked someone to take a message. They refused. So I asked for an email address. They refused. So then I posted a note on their Facebook page, asking them to kindly stop calling. The calls ended. A few weeks later, my wife took the kid in for an adjustment. My wife was asked to come back to the treatment area, which was unusual. Once in the room with our daughter, one of their staffers verbally attacked my wife. "What's the deal with you posting on Facebook?!? " Etc. My wife was shocked and totally unaware of anything, since I had handled the survey and subsequent phone calls. Especially concerning was the fact that our daughter was in the room and completely embarrassed. After composing herself, my wife stopped the staffer's rant, returned to the front desk and asked to see the manager. Once sitting down with the practice manager, my wife explained the situation. The manager apologized profusely and said the staffer was inappropriate and would be reprimanded. The problem here is that with braces, you can't really just change providers mid-stream. So we are forced to maintain a relationship with this office, even though we all cringe at the thought of visiting this facility. My wife now refuses to step foot in the place. This week, we had a return visit for another adjustment. No problems this time.

I've been to Burkhardt Pecora for both braces 10 years ago and now Invisalign due to not wearing my…read moreretainers enough and having some shifting with my teeth. They always are so friendly and do the best job possible. The office is super clean and the environment is great there. I highly recommend their office!

This office is amazing! I have severe dental anxiety and the is the first office, in my lifetime,…read morethat I have had this level of comfort in and this standard of quality care. I have been seeing Dr. Dewitt for over a year now and both he and his entire team have been fantastic. Definitely recommended.

Willing to work me in for a procedure as my regular dentist was not available. Thorough, explained…read moreproblem and resolved it . welcoming staff and environment. Definitely recommend.

I initially liked Dr. Carlin until he ripped me off for $1600!…read more I paid $1600 deposit for Invisalign. After 2 week trial I was experiencing significant discomfort and needed to discontinue treatment. Dr. Carlin insulted me by saying "hundreds of thousands" have used Invisalign and you seem to be the only one who has pain.". Perhaps he should read a few peer reviewed studies. I wanted to leave then but Dr. Carlin and his assistant blocked me in until I forced my way around them. Dr. Carlin said they would only charge me a lab fee, but he kept my $1600! And he kept my Invisaligns, AND he billed my insurance.

He is not very patient with kids. I am not impressed with the way he handled my son's dental care…read more We are no longer getting service from this place.

The office texted me multiple times in December for a cleaning and to get a mouthguard, to use my…read morebenefits up before the end of year. I scheduled. When I got my cleaning, I paid for the mouthguard. When I got my scans for the mouthguard, I was scheduled an appointment for pick up in January because that's the soonest that it would be available, and confirm that I was paid. When I checked out after picking up my mouthguard, I was told that I still owed. The claim was not put through until January because that's when I picked it up and the price increased by 160%. At no time when I made the appointments, checked out, paid for the mouthguard, or made the appointment for pick up, was I told that this would not be filed until January. I did discuss when I made the appointments that my insurance in 2026 was not as good and they cheered me on for making the appointment in December and paying in cash. Whether this was shady practices to get more money, or lack of training for those who schedule, sit reception/checkout, do the scans, those I interacted with multiple times, I don't know. They will not refund what I paid. So now I'm not only out that money, but the mouthguard. Be careful when they are soliciting appointments. Make sure they are charging your insurance timely and correctly.

$50,000. dollars for a complete mouthful of implants and now dr Shafer refuses to remove my plates…read morefrom my mouth to perform a yearly cleaning. Dr Shafer says this is no longer the protocol. He has done this for 2 years now and all of a sudden refuses to perform follow up care . Kinda nasty after my sister spending $ 50,000. dollars and he didn't even do the work. Dr Shafer sent me to Canton, Mi. and a completely different surgeon for ALL the teeth pulling and installing the titanium implants in my jaws. NOW, I UNDERSTAND WHY HE SENT ME TO SOMEONE ELSE BECAUSE DR SHAFER REALLY DOESN'T KNOW WHAT HE'S DOING WHEN IT COMES TO IMPLANTS AND NOW REFUSES TO FIGURE OUT HIS OWN SCREWUPS AND FIX THEM.!!! A dental malpractice lawyer has confirmed my worst fears because now they're not removable. PROTECT YOUR MOUTH from Dr Shafer. NO STARS FOR THIS DENTIST.

Best dentist ever. From a basic cleaning to a more complex visit like a root canal. Best experience…read moreI have ever had at a dentist.

Icy dental is my permanent dentist professional. the entire staff is amazing and very attentive. I…read morewas able to get my teeth prepped for a bridge and teeth set within two week as an emergency patient.

Dr Deyoung is so nice. I have been a patient for almost 2 years now and she just filled in a second…read morecavity for me. I have had bad experiences with dentists before and Dr. Deyoung always takes the time to explain the procedure and what is going on with my teeth - as well as gives different options for treatment. She never pressures her patients into any type of treatment, and I haven't had any problems with the filling she did 2 years ago. The office and staff also goes above and beyond to answer any questions. When I had questions about the filling material (I was pregnant and am breastfeeding) Dr. Deyoung did the research and was very attentive to my concerns. This really is one of most pleasant offices around, and I would recommend Dr. Deyoung in a heartbeat for any dental work.

Had to write a quick note about today's dental visit to Dr. Katherine DeYoung's Family Dentistry…read morepractice. It was a fantastic visit and I highly recommend people give her an opportunity to help with their dental needs. Dr. DeYoung has a very warm chair-side personality and provided excellent care of me today. It's been a few years since I'd ventured in to a dental office and was pleasantly surprised with the new techniques they used (high-tech and painless bite wing x-rays). First time I can remember leaving a dentist office that my jaw and gums weren't threatening to get even with me. Really can't say enough good things about my visit as I'm still in shock it was such a pleasant experience. Guess I'll keep my next appointment. :)