I wouldn't even give this company a one star. Zero stars. We lost our mother to cancer three weeks…read moreago. Her estate is almost entirely settled EXCEPT for her account with Spectrum. What a freaking nightmare getting her account paid and closed. Horrible customer service. No desire to help anyone, especially someone who is grieving. What a massive crap show. We could just not pay her bill but you assholes would probably try to come after a dead old lady.

I was with the 7 years. Canceled service after 4 phone calls of them not dropping my bill. Once…read morecanceled they charged me $75.00. multiple text and AI bot responses they took my time and money. Do not use them. Not a great company any longer and will not budge or work with you.

Dishonest. Not knowledgable on the products they sell. Sale tactics are very shady. Hard to work…read morewith staff correcting an error they made. Doesn't help when the top staff hides in the back room to avoid a problem with a bad sale they created. Problem solving is not what they care to deal with.

Terrible customer service. Every time I go in for help they can't do anything to help. People are…read moreunfriendly unhelpful and just don't care. You get further with vinegar rather than honey but it doesn't matter here. No amount of kindness can seem to make them want to care or even try to help. AT&T overall is a nightmare and I cannot wait to find another carrier.

The service here is totally not what we expected from an AT&T Store. My husbands iPhone was frozen…read moreand the attendant wasn't the least bit interested in helping us resolve the problem. We had intended to upgrade both our phones, won't be at this store for sure. Between our 16 year old granddaughter and myself, we figured out the problem. Verizon, here we come.

I waited and waited to be served while a staff was just sitting and talking to a costumer about…read morework and everything else I wouldn't recommend. They just lost a sale from me

They did great installing and then they stopped connecting. They will respond every 5-10 messages…read more Feels like they have another business that is clearly more important to them.

From the owner: TruMedia is a LOCAL, family owned DISH Network Authorized Retailer. We have been selling and…read moreservicing DISH Network for the past 11 years and have owned our own retailership for the past 8 years. We LOVE what we do and we have fun doing our job. We work on residential DISH systems, commerical systems for businesses and even MDU properties. We are always happy when we are able to save our customers money and provide them with better technology and service than they had before. Thank you for choosing DISH Network and thank you for choosing your LOCAL retailer!

A bit too casual during phone call. Price was close to geek squad and my concern is that this is…read morenot a professional and is a handyman instead.

From the owner: We are your one stop for internet, television, home security and cell phone services. We even…read morehandle satellite dish removal! Our mission is building customer trust through an idealistic, resourceful and grounded approach to solutions. Whether you're cord cutting or not we offer plans that fit you. Our knowledgeable representatives can help you analyse your needs and provide you with the best solution. And by not being brand loyal and more customer focused, we have the ability to provide you the best possible solution.

Super disappointed with my experience here. On Saturday, we went to upgrade both of our phones. My…read morewife's phone has a secondary number on it for her work. After spending an hour trying to get it upgraded, Kennedy said that the tech-support said the only way to upgrade it would be to disconnect the second number and then reactivate it. She said there was a slight chance the second number wouldn't reactivate but that she had done this before and it shouldn't be a problem. After the upgrade went through the number did not reactivate. Kennedy told us to come back tomorrow or on Monday and we should be able to fix it. She said the problem was probably that the tech-support person just didn't know what they were doing. We came back on Sunday and worked with Erin. She got to a level two tier person who said the problem was just that it required 24 hours after deactivation for the number to reactivate. She said that they should not be a problem for us to come back on Monday and everything should reactivate super quick. I just spent two hours there with a new person, whose name I did not catch. At first he tried to be super helpful, aggressively going through several tech agents who did not know what they were doing. Finally, we got to level two support and a supervisor and we were put on hold while they were working on it. I told him it was OK to help someone else while he was on hold. Then, for some reason, the call disconnected. I got a text message saying the call had disconnected and immediately told him. About 10 or 15 minutes after that he came to me and since Kennedy had told me there was a chance the number might not reactivate there's nothing else he can do. He did not offer to call tech again or work on this with me. I asked him I should've done differently with degrading my wife's phone other than disconnect the number. He said he didn't know. After two hours, I feel absolutely abandoned by this company. I want to be clear, some of the staff here are excellent. I've worked several times with Josh and he is absolutely fantastic and sticks with things to get it fixed. Erin was able to really quickly get us with the right tech-support person who seemed to know what was going on and told us everything would be OK on Monday. Kennedy was super friendly and I do think tried her hardest... But at the end of the day, it shouldn't be this hard to upgrade a phone with the second number. And for the person today to know that I have spent three days here, doing two hours today alone, and to just give up on me when the call disconnected is absolutely unacceptable. I guess I'll just stick with corporate Verizon stores from now on. It's a bit more of a drive but I've never had an issue like this there.

Cannot get a hold of anyone by phone or messaging. Number on salesperson card goes to voicemail and…read moreNoone hears the voice and they're aware of it. For a nationwide company this sucks!!!!!!