Super disappointed with my experience here. On Saturday, we went to upgrade both of our phones. My…read morewife's phone has a secondary number on it for her work. After spending an hour trying to get it upgraded, Kennedy said that the tech-support said the only way to upgrade it would be to disconnect the second number and then reactivate it. She said there was a slight chance the second number wouldn't reactivate but that she had done this before and it shouldn't be a problem. After the upgrade went through the number did not reactivate. Kennedy told us to come back tomorrow or on Monday and we should be able to fix it. She said the problem was probably that the tech-support person just didn't know what they were doing. We came back on Sunday and worked with Erin. She got to a level two tier person who said the problem was just that it required 24 hours after deactivation for the number to reactivate. She said that they should not be a problem for us to come back on Monday and everything should reactivate super quick. I just spent two hours there with a new person, whose name I did not catch. At first he tried to be super helpful, aggressively going through several tech agents who did not know what they were doing. Finally, we got to level two support and a supervisor and we were put on hold while they were working on it. I told him it was OK to help someone else while he was on hold. Then, for some reason, the call disconnected. I got a text message saying the call had disconnected and immediately told him. About 10 or 15 minutes after that he came to me and since Kennedy had told me there was a chance the number might not reactivate there's nothing else he can do. He did not offer to call tech again or work on this with me. I asked him I should've done differently with degrading my wife's phone other than disconnect the number. He said he didn't know. After two hours, I feel absolutely abandoned by this company. I want to be clear, some of the staff here are excellent. I've worked several times with Josh and he is absolutely fantastic and sticks with things to get it fixed. Erin was able to really quickly get us with the right tech-support person who seemed to know what was going on and told us everything would be OK on Monday. Kennedy was super friendly and I do think tried her hardest... But at the end of the day, it shouldn't be this hard to upgrade a phone with the second number. And for the person today to know that I have spent three days here, doing two hours today alone, and to just give up on me when the call disconnected is absolutely unacceptable. I guess I'll just stick with corporate Verizon stores from now on. It's a bit more of a drive but I've never had an issue like this there.

Cannot get a hold of anyone by phone or messaging. Number on salesperson card goes to voicemail and…read moreNoone hears the voice and they're aware of it. For a nationwide company this sucks!!!!!!

These folks are always the best. Ryan, Chris and Cameron are all very competent and patient. If you…read morehaven't tried them as a Verizon dealer, you are missing a great experience. I won't go anywhere else. Dave

Manager Joseph B. and his staff have all patiently worked with me with my iPhones, IPad, mini iPad,…read moreand Hum. All these young men know their stuff and work very hard to find solutions for your issues no matter how big or small. No need to go anywhere else. Thanks guys!!! Cathy Woodring

I dont recomend you use this business for your cell phone accessory because some items might not fitread more

I've used icare to fix two different apple products…read more The first was an iPad that I drove over. It was a second GEN model - they fixed it in about two days. The second was an iPhone 6. They fixed a broken display in one hour. The prices were very reasonable, and the staff was great.

Made an appointment in advance. Phone was examined, they discovered a broken pin inside the…read morecharger port, removed it and there was no charge. Cannot ask for more thant that!! Thank you, icare!

I had my IPAD in for repair of a broken glass and received a text saying it was ready and also a…read morephone call saying the battery need replacement and it would be an additional week. The next day I left a voice mail at 1000 in the morning asking about the confusion - the voice mail was not returned. I visited the store and discovered my IPAD was ready and the bad battery was not on my IPAD but a different customer. I asked why nobody called me to fix the confusion and was told, "I don't see the issue, you have it now don't you?" Evidently when they make a mistake, it i up to the customer to fix it. Lousy attitude toward the customer! In addition, they insisted that I pay before testing the repairs. This was not my first trip - will be my last.

These guys are great! I brought in my iPhone 5s because it wouldn't charge anymore and in less than…read morea half hour they had it fixed for under a hundred dollars. They were very friendly and knowledgeable. Great job Nick! And thanks again!

Always a friendly atmosphere when I go in there and I always…read moreget the questions answered that I have. They also do Their best helping troubleshoot a problem and everything always gets fixed by the time I walk out the door.

Visited this store a couple of weeks ago and had the Best customer service experience. Tyler helped…read moreme with my purchase, he was very polite, friendly, and gave me all the information I needed and asked for. He made me feel like we had been friends for years. Went back recently to complete my trade in process and had the pleasure of working with Halena. She was also very professional, friendly and welcoming. These two Employees gave me the customer service I strive to give to my patients. Thank you!