Dishonest. Not knowledgable on the products they sell. Sale tactics are very shady. Hard to work…read morewith staff correcting an error they made. Doesn't help when the top staff hides in the back room to avoid a problem with a bad sale they created. Problem solving is not what they care to deal with.

Terrible customer service. Every time I go in for help they can't do anything to help. People are…read moreunfriendly unhelpful and just don't care. You get further with vinegar rather than honey but it doesn't matter here. No amount of kindness can seem to make them want to care or even try to help. AT&T overall is a nightmare and I cannot wait to find another carrier.

Let me preface by stating that I've never broken a phone screen since I've owned an iPhone4 when it…read morefirst came out. So I haven't had to deal with places like this or replacement screens. Long story short, after spending $300 on a front screen and $150 on a back screen I went through 2 different replacements for the front because the first was faulty and barely covered by their "warranty". The second replacement also had issues. Genius Phone said it was "user error" why I couldn't press the buttons that were not working... clearly it was not because i had multiple people try with no success and in all my 10+ years as an iPhone user I never had this problem. Genius gave me the run around a few different times and told me to to come back on Monday. Well over the weekend i got a tiny crack on my phone and noticed a ton of scratches. So I knew they they wouldn't cover it through warranty. So I was screwed with the junk they put on my phone. Bottom line, the screens they use to replace your iPhone screens are TERRIBLE QUALITY. They crack and scratch SUPER EASY. I went over 10years without breaking an iPhone screen and I barely went 10days without scratching and cracking this "Genius Phone Screen". Tbh I feel like they intentionally dumb down the quality so you have to keep coming back and back for another $300 replacement. All in all, I will never return to this place. You're better off getting a used screen that is iPhone brand and not the cheap Genius Brand. Or just go to Apple, they will do it right unlike these guys.

they give you a time and a date to pick up your device and it's never correc. I have been waiting…read morefor over a week for a screen replacemen. Not to mention the employee replacing my screen broke my face id and my speaker system and is making me pay half for HIS damage

OUTSTANDING customer service by Laura. I normally don't care for Radioshack but Laura went above…read moreand beyond my expectations. We DEFIANTLY need more people like her in this world. I am from out of town and I surely would make the drive back out here just to receive that kind of service.

they completely burned my phone caught it on fire the employee said they didn't have a loaner then…read moreI called manager the following day as he wasn't in that day he was kind of rude to me said he ordered a new phone but it won't be in for a few days I will be without my phone for 5/6 days I ask him why we can't just go locally to get a new phone he tells me that is not there policy so I have to be inconvenienced for a week for there incompetence will not ever be doing business there again

Noele helped me with an elderly friend last month. She was so kind and patient why we figured out…read morewhy her phone was not charging. So I went back last week to get her batteries for her watch only because Noel went out of her way to help us. She was fabulous!

Super disappointed with my experience here. On Saturday, we went to upgrade both of our phones. My…read morewife's phone has a secondary number on it for her work. After spending an hour trying to get it upgraded, Kennedy said that the tech-support said the only way to upgrade it would be to disconnect the second number and then reactivate it. She said there was a slight chance the second number wouldn't reactivate but that she had done this before and it shouldn't be a problem. After the upgrade went through the number did not reactivate. Kennedy told us to come back tomorrow or on Monday and we should be able to fix it. She said the problem was probably that the tech-support person just didn't know what they were doing. We came back on Sunday and worked with Erin. She got to a level two tier person who said the problem was just that it required 24 hours after deactivation for the number to reactivate. She said that they should not be a problem for us to come back on Monday and everything should reactivate super quick. I just spent two hours there with a new person, whose name I did not catch. At first he tried to be super helpful, aggressively going through several tech agents who did not know what they were doing. Finally, we got to level two support and a supervisor and we were put on hold while they were working on it. I told him it was OK to help someone else while he was on hold. Then, for some reason, the call disconnected. I got a text message saying the call had disconnected and immediately told him. About 10 or 15 minutes after that he came to me and since Kennedy had told me there was a chance the number might not reactivate there's nothing else he can do. He did not offer to call tech again or work on this with me. I asked him I should've done differently with degrading my wife's phone other than disconnect the number. He said he didn't know. After two hours, I feel absolutely abandoned by this company. I want to be clear, some of the staff here are excellent. I've worked several times with Josh and he is absolutely fantastic and sticks with things to get it fixed. Erin was able to really quickly get us with the right tech-support person who seemed to know what was going on and told us everything would be OK on Monday. Kennedy was super friendly and I do think tried her hardest... But at the end of the day, it shouldn't be this hard to upgrade a phone with the second number. And for the person today to know that I have spent three days here, doing two hours today alone, and to just give up on me when the call disconnected is absolutely unacceptable. I guess I'll just stick with corporate Verizon stores from now on. It's a bit more of a drive but I've never had an issue like this there.

Cannot get a hold of anyone by phone or messaging. Number on salesperson card goes to voicemail and…read moreNoone hears the voice and they're aware of it. For a nationwide company this sucks!!!!!!

Mike was able to recover my hard drive and transfer all my files onto a new computer even though on…read morenumerous occasions, he was running into issues. Once he had everything transferred and he set up my new computer, he trained me on how to more use it more effectively. He makes things so simple and easy to remember. I highly recommend going to see Mike if you are in need of a new Apple computer.

wonderful having Michael locally he is very helpful,…read moreknowledgeable and a little sarcastic we very much appreciate being able to drop in with questions, but hardware frim him and have him help with set up and maintenance a great business to have nearby