We've been with AMS Insurance for many years, but unfortunately, the customer service has…read morenoticeably declined over time. It's disappointing to see the difference compared to how things used to be. Another concern is that AMS doesn't check or offer quotes from all available insurance providers, which limits your ability to find the most cost-effective coverage. You're not necessarily getting the best value. I recommend checking other companies first--such as Navy Federal, GEICO, USAA (if you're military), and others that AMS may not work with. Be sure to ask which providers they represent and which they don't, so you can make a more informed decision. Personally, I recently switched and ended up saving more than half on my monthly premiums--while also getting better coverage than I had through AMS. Another downside is the process for making policy or account changes. While claims can typically be handled directly with the insurer, all other changes must go through AMS. This adds unnecessary hassle, especially since their current customer service is slower and less responsive. You can't make quick updates yourself, which can be frustrating. Before COVID, I would have recommended AMS without hesitation. But since much of their team now seems to work remotely, the service just isn't what it used to be--and that's unfortunate. I'm grateful to have found a new insurance provider that offers better rates and allows me to manage my policy directly and conveniently.

Met with Chad , he was honest and straightforward, appreciated the information he gave meread more

Friendly professional service Switched to State Farm and…read moresaved a few bucks. I'm happy about the experience.

I've forgotten how much I've missed customer service and support…read moreWas just a $ to my previous mass carrier. We do pay for those constant commercials. Glad to be back to old school care Thanks so mucho Ms Corina

I had an extremely disappointing experience with this company due to the lack of professionalism…read moreand poor customer service. It has been nearly impossible to reach anyone by phone -- on one occasion, I waited two hours without successfully connecting to a representative. In addition, multiple emails and voicemail messages have gone unanswered. It was also communicated that Spanish-speaking assistance was available; however, during four separate visits with my mother, we were unable to find anyone in the office who speaks Spanish. Furthermore, we submitted a cancellation request for our policy four weeks prior to its renewal date. Despite this, I later received a notice reminding me to renew the policy within two days. When I contacted Homesite Home Insurance directly, I was informed that they had never received the cancellation request. Overall, this experience has been frustrating and concerning. Effective communication and reliability are fundamental expectations for any business. Based on my experience, I would recommend considering other options if you value professionalism and responsiveness.

Erisa Merkel was such a major help to us. Patient,kind,understanding customer service was on point…read more Thank you Erisa your the best.

Cliff Notes Price Range: Varies, depends on what you're…read morelooking for Parking: Plenty Perk: Great customer service Non-Perk: None Ambiance: Business Casual Noise: Low Temperature: Comfortable Recommend: 100% Dissertation I normally don't write about my insurance company, but I really felt like I needed to give them a kudos or a gold star on this one. I recently had the pleasure of meeting Jeff Venuto while shopping for new insurance. He was extremely knowledgeable, warm and quite funny. He explained everything in terms that I, the layman could even understand; and didn't make me feel like I was a 3-year-old learning how to tie my shoes for the very first time. He was patient, understanding and extremely eager to assist me in any which way he could. I did not feel as if I was another number or an inconvenience like it seems you see more and more with businesses. He was so dedicated to me as a client, he even gave me his personal phone number just in case I have any other questions or issues. Again, not something you typically see anymore. Anywhooo, I would highly recommend giving him a call or stopping by, even if you have insurance (like I did) he seems to enjoy helping people get the best bang for their buck, so it can't hurt to look into it, right? It saved me a bit of cash!

I've called , left messages . Two days later I called again someone answered I said hi IS this…read moreJeff, I'd like a quote , he hung up. I called right back and got an answer Mach. I left a message name , number, and that I'd like a quote and all day later no call back . 3 strikes YOUR OUT !!!! I Guess they're so busy they don't need my business. That's OK Suprisingly AAA Knocked everyone out of the park even after the required $50. Road side ins. Even with Home ins. ??? Whatever. ​

I've been with State Farm for both my car and home insurance, and while I've had some positive…read moreexperiences, my recent interaction has been disappointing and costly. Sophia was very helpful during the car shopping process. She was friendly, patient, and gave me solid advice about which car makes/models to avoid due to theft concerns. Her service was excellent and helped me feel confident in my decision. However, when I called to add my mother and switch my old car to the new one I leased, Maria handled the call. She sent me a temporary insurance card with my mother's name, but she didn't update the system to replace my old vehicle. A week later, I found out at the dealership that my new lease wasn't insured. Because of this, Honda added an extra $30 to my lease, which will cost me $1,080 over the next three years -- all due to Maria's mistake. I contacted the State Farm afterhours support team that same day, and they confirmed my new lease was not insured. They informed me that Maria never made the change and said they would leave an urgent message for my agency. Despite this, I never received a follow-up call from either Maria or the agency. When I finally contacted Maria again, she denied responsibility and blamed me, even though Honda was on the line during our original call. There was no apology, and she showed no urgency in fixing the situation. This is the second issue I've had with this agent, and it's frustrating considering my long-standing relationship with State Farm. While Sophia provided excellent service, Maria's mishandling of my policy has eroded my trust, and I'm now shopping for new insurance.

Mary and team provides the best service in the Las Vegas metro area. They have products that cover…read moreyou and your family for all of life's changes and events. Having multiple policies also affords a generous discount across your policies. The team is very responsive, professional and fantastic to work with.

Greatest customer service experience that I've had in a long time. Will be doing business with them…read moregroom this point forward, and once the timing is right, I will bundle everything possible with their team. Thank you again.

For years I worked with Tiffany at this agency insuring many, many vehicles,…read moreThe problems I encountered are EPIC and they find excuses to attempt to place blame on myself. The bottom line is an Agent has a responsibility to contact their clients when there is an issue, they failed to do so entirely, their failure to do so exposed me to personal loss of unknown amounts should I have had an issue if a situation arose. I insured a Lamborghini with this agency through Grundy that cost over 4K a year, the agent knew that I intended not to renew that policy through email communications BEFORE that policy expired as the car is not used often enough. Tiffany FAILED to notify Grundy of the cancelation, Grundy then continued coverage for another month at a cost of $350.00 that I now owe and will not pay as the issue was her responsibility to notify them. I had three additional vehicles insured through Farmers that cancelled for non payment as I did not receive the payment information, again, I WAS NOT even contacted before that happened and as a result drove three vehicles valued at close to 100K each with NO INSURANCE for several weeks, this not only exposed me to a loss of that vehicle if in an accident occurred or if the vehicle was stolen but more importantly exposed me to personal liability should an accident of happened. Her excuse was this - copy and pasted - I can't monitor every policy in this agency, I'm sorry that just isn't possible. WOW - is that not your job? Pass on this agency people, go direct with insurance companies and bypass these agencies and middle men just making commissions on your policies and providing sub par performance in the end. I will NEVER forgive this agency for exposing me to a personal liability simply because she stated --- I can't monitor every policy in this agency, I'm sorry that just isn't possible. They have LOST all my future business

Those guys are professional! They are help me with…read moreeverything... insurance, corp, taxes. Very friendly and competent collective. Thank you!

Super quick response time on all requests. She takes the worrying out of doc requests and…read morecompliance questions.

Just finished a meeting with the hardest working and BEST Medicare broker in town. Working hard on…read morea Saturday night, on a holiday weekend! Thanks Dalyce of Cornerstone Benefits and Insurance for an amazing job, well done! Dalyce of Cornerstone Benefits and Insurance is dedicated, thorough, professional and, perhaps most importantly, compassionate. The consummate broker to deal with the unique needs and concerns of the Medicare population.

My experience with the Representative [ Olivia Castella] for Cornerstone Benefits has been nothing…read more but Exceptional over the last year and some months. She is very knowledgeable of Nevada Hands Insurance and Medicare benefits. Her genuine approach and timely response/feedback to each of my concerns I have presented to her shows me how much she cares about all her clients! I would and do recommend her to any of my family members and friends‼ Thank you Cornerstone for having her. She represents the hard work, integrity, knowledge and care needed to operate in the Cornerstone Benefits community!