Dear Jim, Business Manager. First of all, calls with concerns or questions to your office are not…read morerecorded! And in a last ditch effort to down play my experience? You're implying I've misrepresented what happened to me! Again, I stand by my review as I do with all my reviews...(I've since moved over directly with my Travelers Insurance.) Which by the way, avoids me any delays, and they're not Commission based as your Agency? If you didn't get my point before in my review, I will reiderate: The rate increase is neither here, nor there. That cannot be changed, as it is across the board? It's the unfortunate way this agent, Martha acted by misquoting my Policy renewal in an email, at which I will post to show she had me thinking that there was no change in the rate at this renewal in October? At which any customer would have at a minimum have Trust issues with at that point. Then blinsidedly, I receive a letter directly from Travelers Insurance that I have a 30% increase? That type of an increase merits a phone call in advance after the email she had sent me, telling me the complete opposite!! With Zero personalized service on behalf of your Agent, which you apparently defend over a valued customer such as I, with this Policy since 2012. Furthermore, my Insurance Carrier, Travelers debunked your Lie you stated in your reply to me..(that in fact all agents were notified of this increase since May 2023!) And not the "only 30 days in advance", as you've stated? I remind you again, defending an Employee over a valued Customer is never an Option for a business Manager, or an owner? "The Customer is Always Right"

Due to an at-fault accident, my teenager's rates skyrocketed with my existing insurer. 360…read moreInsurance came highly recommended, and Stacy was amazing to work with! She helped my daughter understand her options, she was easy to communicate with, and we felt like we were valued as customers. She was able to save us over $40 a month compared to the other coverage, which doesn't sound like a lot, but for an 18 year old, it sure is. I'd never used an insurance broker before - and BOY did it save us time! They're listed in Vegas - we are in the Reno/Sparks area - and they were still able to help! Thank you for an amazing experience, Stacey & 360 Insurance!

Carolynn was amazing!! Awesome customer service and very fast. Would highly recommend her.read more

Tresja made miracles happen. I called many brokers to get me covered for a new homeowners…read moreinsurance because I was getting denied due to making 2 claims in the last two years with StateFarm. No one could help me. All the major insurance companies denied. Even the Small ones. When I told Tresja my situation she said she will see what she could do. She called me back in 20 minutes and got me approved. I could not believe it. I felt like it was too good to be true because I would be told I got approved then later on I was told I was denied. Tresja is God-sent and I am so grateful to her. If anyone needs an insurance policy please give Tresja a call. She will make it happen.

We just purchased combined home and auto insurance from this agency. We were fortunate to have…read moreValeriya Brooks as our agent. She worked hard at getting us great insurance with competitive rates and the documents needed to register our Jeep in Nevada, with a tight schedule as we had a DMV appt in one hour! I can't recommend Valeriya highly enough, she will go the extra mile to get you the best rates and coverage that you need.

Jacquelyn Mathis is excellent and very helpful and knowledgeable. We feel very assured that we are…read morein good hands. Jacquelyn answered all our questions and efficiently resolved our query. We are very pleased with her exceptional service. Thank you very much, Jacquelyn. Keep up the phenomenal work!

We've been with AMS Insurance for many years, but unfortunately, the customer service has…read morenoticeably declined over time. It's disappointing to see the difference compared to how things used to be. Another concern is that AMS doesn't check or offer quotes from all available insurance providers, which limits your ability to find the most cost-effective coverage. You're not necessarily getting the best value. I recommend checking other companies first--such as Navy Federal, GEICO, USAA (if you're military), and others that AMS may not work with. Be sure to ask which providers they represent and which they don't, so you can make a more informed decision. Personally, I recently switched and ended up saving more than half on my monthly premiums--while also getting better coverage than I had through AMS. Another downside is the process for making policy or account changes. While claims can typically be handled directly with the insurer, all other changes must go through AMS. This adds unnecessary hassle, especially since their current customer service is slower and less responsive. You can't make quick updates yourself, which can be frustrating. Before COVID, I would have recommended AMS without hesitation. But since much of their team now seems to work remotely, the service just isn't what it used to be--and that's unfortunate. I'm grateful to have found a new insurance provider that offers better rates and allows me to manage my policy directly and conveniently.

Met with Chad , he was honest and straightforward, appreciated the information he gave meread more

I would rate them 0 if i could. After Barbara P. retired this place became a skam…read more Have been with them for 2 years untill my resent policy renewal. I was aware that my policy went up $30/m due to some law changes in the state of NV. Which i was ok with and renewed my 6m policy. In 1 months my second payment went up to $600 ! - they charged me back some discounts that were applied to my policy in the past???! And for the rest of the term $250/month...Remember that my previous policy was only $118.00month. No violations, nothing for the last 7+ years in my driving history. If you decided to go with Farmers anyway avoid Lonnie Warren, he was my agent and his assistant Down P. she is very rude. Always interrupts me when Im on the phone with her. Not a pleasant person. Im very disappointed. Im leaving Farmers only because of these 2 ppl.

This is the worst agency I have ever dealt with. The customer service it terrible and they do care…read moreabout their customers! All they care about is taking your money. Every since they took over from Barbara I have been very disappointed. I regret that my husband and I tried to stay loyal to this company after 6 plus. And to mention the terrible receptionist Dawn Applegate. Her customer service is beyond terrible! If you're looking to change please think twice before picking Farmers especially this agency!

Friendly. Professional. Knowledgeable. Affordable. Great…read moreteam there. Would highly recommend them.

Jebron and the team have provided excellent service for my home and auto policies. They have gone…read morethe extra mile to make sure that our family is well covered and respond in a timely manner.

We have been with the Robert Beck Allstate team for almost 15 years. They have been so helpful to…read moreus and are the gold standard of what an insurance agency should be. Very proactive in their service, always professional, knowledgeable, and friendly.

The Beck Insurance Group from ALLSTATE are great professionals; knowledgeable on all facets of…read moreinsurance. Hank Lind is an asset to the company and I would recommend him for Life Insurance and Investments as he pays attention to your needs and knows exactly what to do with your money!

Thank you Kelly for being so informative, quick to respond and keeping me updated with my bond…read moreprogress and notary stamp. You are truly the best! If you want quick answers Kelly will be the person to ask! She's a sweetheart thank you Kelly.

A&J is the best. We use them for home and auto insurance. Kelly is ready to help whenever we need…read moreher, whether its via phone or email she is super quick to respond and always friendly! We saved a ton of money by going through A&J. Geico wanted to charge us over $1500 for homeowners insurance, and when I called A&J they were able to cut it down almost $1000 with Travelers! Definitely give them a call and get a quote from Kelly - you won't be disappointed!

When I needed insurance for my business, they responded to me the same day with a quote. Highly…read morerecommend for quality and service. Great prices and the agent, Marc, actually listened to what I needed and got me exactly that. In my business, you need immediate support constantly and Marc delivered just that. Very customer oriented business and great customer service.

after numerous tel. calls with china this a.m., and 3 e-mails that didn't go through, and after…read morerepeating back to her the letters/numbers, i still had to re-send all those ins. nos. from present carrier, etc. and yet, she apparently doesn't know how to speak to seniors & kept repeating apple. do i know any damn thing about apple computers? no, & i don't have to if she is doing her job. this has never happened to me before with ins. carriers, but a whole lot of my time was wasted . all nevada just lost a possible car/prop. ins. client. but then, this is las vegas .