Dear Jim, Business Manager. First of all, calls with concerns or questions to your office are not…read morerecorded! And in a last ditch effort to down play my experience? You're implying I've misrepresented what happened to me! Again, I stand by my review as I do with all my reviews...(I've since moved over directly with my Travelers Insurance.) Which by the way, avoids me any delays, and they're not Commission based as your Agency? If you didn't get my point before in my review, I will reiderate: The rate increase is neither here, nor there. That cannot be changed, as it is across the board? It's the unfortunate way this agent, Martha acted by misquoting my Policy renewal in an email, at which I will post to show she had me thinking that there was no change in the rate at this renewal in October? At which any customer would have at a minimum have Trust issues with at that point. Then blinsidedly, I receive a letter directly from Travelers Insurance that I have a 30% increase? That type of an increase merits a phone call in advance after the email she had sent me, telling me the complete opposite!! With Zero personalized service on behalf of your Agent, which you apparently defend over a valued customer such as I, with this Policy since 2012. Furthermore, my Insurance Carrier, Travelers debunked your Lie you stated in your reply to me..(that in fact all agents were notified of this increase since May 2023!) And not the "only 30 days in advance", as you've stated? I remind you again, defending an Employee over a valued Customer is never an Option for a business Manager, or an owner? "The Customer is Always Right"

Due to an at-fault accident, my teenager's rates skyrocketed with my existing insurer. 360…read moreInsurance came highly recommended, and Stacy was amazing to work with! She helped my daughter understand her options, she was easy to communicate with, and we felt like we were valued as customers. She was able to save us over $40 a month compared to the other coverage, which doesn't sound like a lot, but for an 18 year old, it sure is. I'd never used an insurance broker before - and BOY did it save us time! They're listed in Vegas - we are in the Reno/Sparks area - and they were still able to help! Thank you for an amazing experience, Stacey & 360 Insurance!

Carolynn is the consummate professional. As a broker she was able to find the best rate for car…read moreinsurance and the entire process from hello to receiving the final insurance card was inside an hour or two, but would have been sooner had I checked my phone!! If I were to do my own research online it would involve; input to each company with personal data, receive quotes, sift through an avalanche of spam. I was Floored when she said she would get me some quotes and would call back in a little while! She came back with the lowest rates we've ever paid for a high risk (young adult) driver!! The paperwork was clicked accurately and efficiently through email. Then, all this weight and worry of getting the high risk person insured was gone. I have Carolynn to thank. She remains available for any needs arising from the policy. An additional note, her administrative assistant is also very professional. I think this office has the right mix in understanding their insurance carriers and customer care. Give Carolynn a call 1 (702) 242-1152. You will enjoy meeting the staff and have a pleasant insurance experience! Ps I wasn't paid or encouraged to write this. I was the recipient of her services 28Aug26 and just couldn't get over how much of a positive experience I had.

After spending way too many years attempting to call around searching for insurance prices that…read moremake sense ... I decided to look for a local business that does all the leg work for you. Look no further if you're looking at well. Carolynn and her team are amazing. Everything was accomplished in record breaking speed. I am now the proud owner of an auto policy and a home policy that is saving me over $2100 total a year. That works !!!

Had them 3 years ago until Allstate agent conned me into paying more. Allstate had 2 rate increases…read moreand a 3% inflation cost increase. MAGA. Change to Farmers

We just purchased combined home and auto insurance from this agency. We were fortunate to have…read moreValeriya Brooks as our agent. She worked hard at getting us great insurance with competitive rates and the documents needed to register our Jeep in Nevada, with a tight schedule as we had a DMV appt in one hour! I can't recommend Valeriya highly enough, she will go the extra mile to get you the best rates and coverage that you need.

We've been with AMS Insurance for many years, but unfortunately, the customer service has…read morenoticeably declined over time. It's disappointing to see the difference compared to how things used to be. Another concern is that AMS doesn't check or offer quotes from all available insurance providers, which limits your ability to find the most cost-effective coverage. You're not necessarily getting the best value. I recommend checking other companies first--such as Navy Federal, GEICO, USAA (if you're military), and others that AMS may not work with. Be sure to ask which providers they represent and which they don't, so you can make a more informed decision. Personally, I recently switched and ended up saving more than half on my monthly premiums--while also getting better coverage than I had through AMS. Another downside is the process for making policy or account changes. While claims can typically be handled directly with the insurer, all other changes must go through AMS. This adds unnecessary hassle, especially since their current customer service is slower and less responsive. You can't make quick updates yourself, which can be frustrating. Before COVID, I would have recommended AMS without hesitation. But since much of their team now seems to work remotely, the service just isn't what it used to be--and that's unfortunate. I'm grateful to have found a new insurance provider that offers better rates and allows me to manage my policy directly and conveniently.

Met with Chad , he was honest and straightforward, appreciated the information he gave meread more

I would rate them 0 if i could. After Barbara P. retired this place became a skam…read more Have been with them for 2 years untill my resent policy renewal. I was aware that my policy went up $30/m due to some law changes in the state of NV. Which i was ok with and renewed my 6m policy. In 1 months my second payment went up to $600 ! - they charged me back some discounts that were applied to my policy in the past???! And for the rest of the term $250/month...Remember that my previous policy was only $118.00month. No violations, nothing for the last 7+ years in my driving history. If you decided to go with Farmers anyway avoid Lonnie Warren, he was my agent and his assistant Down P. she is very rude. Always interrupts me when Im on the phone with her. Not a pleasant person. Im very disappointed. Im leaving Farmers only because of these 2 ppl.

This is the worst agency I have ever dealt with. The customer service it terrible and they do care…read moreabout their customers! All they care about is taking your money. Every since they took over from Barbara I have been very disappointed. I regret that my husband and I tried to stay loyal to this company after 6 plus. And to mention the terrible receptionist Dawn Applegate. Her customer service is beyond terrible! If you're looking to change please think twice before picking Farmers especially this agency!

Friendly. Professional. Knowledgeable. Affordable. Great…read moreteam there. Would highly recommend them.

Jebron and the team have provided excellent service for my home and auto policies. They have gone…read morethe extra mile to make sure that our family is well covered and respond in a timely manner.

We have been with the Robert Beck Allstate team for almost 15 years. They have been so helpful to…read moreus and are the gold standard of what an insurance agency should be. Very proactive in their service, always professional, knowledgeable, and friendly.

The Beck Insurance Group from ALLSTATE are great professionals; knowledgeable on all facets of…read moreinsurance. Hank Lind is an asset to the company and I would recommend him for Life Insurance and Investments as he pays attention to your needs and knows exactly what to do with your money!

Thank you Kelly for being so informative, quick to respond and keeping me updated with my bond…read moreprogress and notary stamp. You are truly the best! If you want quick answers Kelly will be the person to ask! She's a sweetheart thank you Kelly.

A&J is the best. We use them for home and auto insurance. Kelly is ready to help whenever we need…read moreher, whether its via phone or email she is super quick to respond and always friendly! We saved a ton of money by going through A&J. Geico wanted to charge us over $1500 for homeowners insurance, and when I called A&J they were able to cut it down almost $1000 with Travelers! Definitely give them a call and get a quote from Kelly - you won't be disappointed!

I wanted to express my sincere appreciation for the outstanding service I received from Murray…read moreAgency, particularly from Dwayne Murray and Sofia. Dwayne Murray impressed me with his extensive knowledge of vehicle insurance. Sofia was amazing; she promptly addressed all my questions and consistently kept me informed throughout the process. I never had to follow up for updates, which made me feel much more comfortable entrusting my insurance needs to your agency. Thanks to their efficiency, I secured my vehicle insurance well before my deadline. The process was fast and effortless, and the rates were very competitive. Because of this positive experience, I will be sending you more information regarding my personal vehicles and home insurance. Again, thank you Dwayne, Sofia and the entire agency for your invaluable assistance during a stressful time.

Beyond happy with Dwayne and all the people at his office! I used to be with AAA for years but…read moreswitched to State Farm because they were able to give me the same coverage for much less. Over the years with State Farm, I've had 1 accident (ran over a sign that blew into the road) and I was impressed to see how quick the process was with having my towing and repairs reimbursed. Beyond that, Dwayne adds a high level of care and attention with his clients. So much to the point that I recommend him to my friends and clients in the area when they need a great insurance agent. I recommended Dwayne without hesitation!