Great service and great communication about my fur babies…read more Love them!! My babies were happy and clean when I picked them up

My husband and I have trusted PetSuites with our puppy, Marie, several times over the past year,…read morewhich is why this most recent experience was so upsetting. In the past, we've always had great experiences here. We typically receive an end-of-stay report detailing how Marie did with eating, playtime, and overall behavior, along with photos from group play sessions. During longer stays, staff would also usually provide updates, which always gave us peace of mind. Unfortunately, this visit was completely different. The Issue: The only communication we received during Marie's stay was a call informing us that she had been injured by another dog. We were told she had a small mark behind her ear, but when we picked her up, she had multiple marks and scratches that appeared more significant than what had been described to us. To make matters worse, we never received the usual end-of-stay report. Customer Service: When I called afterward to ask about the missing report, the employee at the front desk, Brooklyn, was dismissive and unhelpful. She told me that because Marie had already been checked out, they could no longer send one. I then asked to speak with a manager and was told none were available. I had to specifically request that a note be left for the manager, Melissa, to call me back. When Melissa eventually returned my call, she unfortunately had no answers about what happened to Marie during her stay. What was most disappointing was the lack of empathy or concern regarding the situation and our experience overall. Overall: As returning customers, this experience was incredibly frustrating and disheartening. Communication, transparency, and accountability are extremely important when trusting someone with your pet, and unfortunately this visit left us feeling uncomfortable and unheard. Sadly, Marie will not be returning after this experience.

ABOVE AND BEYOND!!!12/10! I am VERY careful where I choose…read moreto board my dogs or even care for them. I have two very different, full of personality huskies and I always trust WoofTang 110%. I make the drive from St Pete to Orlando because this is the only place I completely trust with my dogs. In July of 2024 I decided to make the training investement with both. I knew the mad skills and talents that Lexi & Tai have with dogs and both of mine needed the professional assistance. I enrolled them both together. Archie, is an incredibly stubborn 6 year old husky and Pongo is my overly excited, talking 10 month old Husky. They blend well together but they are not everyone's cup of tea! I trusted these two and their team and they did wonders with compassion, patience and professionalism! My dogs are the core of my world, so as most dog owners I worry how others treat my dogs when away. Lexi would touch in almost everyday, she communicated reports with honesty on progress & she let me know when a post of their training was hitting the social so I could feel better being apart. Recently, when I had to evacuate from St Pete during both of these recent hurricanes to Orlando, the team took them right in and explained to me the precautions and procedures they would be taking with them. This team even stayed overnight during the storms! Talk about going the extra mile. Lexi is amazing at communication and I still ask her questions about training because it's an everyday practice here with my two! Tai radiates love when he talks to the dogs. The staff is very professional, clean, organized and educates you on the different packages/pricing & knows your dog! Also they take great photography of the dogs! (photo of the work added!) Bottom line, if you found this facility and you If you love your dog(s) you struck gold!! I have been bringing them since they opened their doors and I will be loyal to this team forever. Note: my dogs could attend our wedding BECAUSE of Lexi and Tai's training with them.

Kiko loves it here and I can rest easy knowing that he is safe and being looked after.read more

We have used Pet Paradise to board our dog twice and have had a great experience each time. She's…read morenaturally nervous and they seem to take good care of her. She feels comfortable and their updates were great. It's wonderful to have the option for quick grooming or longer travel away.

My dog had a boarded here for a week due to medical emergency in our family. At the end of his stay…read morehad gotten him a bath with a groomer named Karla A. he absolutely stunk and smelled like pee also covered in poop.The fact that the management team didn't nothing about it was crazy to me. To also found out I wasn't the only that day that had complaints about how there dogs smelt. Was amazed that she still works there when she has no clue what she doing!

hugs and whiskers is awesome. I would definitely leave my dogs with them. They are awesome and do…read moreeverything for the dogs and more. I did not have to worry about anything when I was away. I even get screenshots of my dogs, very reliable and dependable.

From the owner: Welcome to Hugs and Whiskers!…read more Founded as one of America’s first Bed and Biscuit facilities, Hugs and Whiskers was born from a deep love for the animals we share our lives with. Our founder and owner, **Candilynn Lockhart**, affectionately known as Orlando, Florida’s "Pet Whisperer," has worked with hundreds of animals. She is passionate about enriching the lives of our beloved pets and treats each furry child as if they were her own. At Hugs and Whiskers, we provide personalized care for both dogs and cats, ensuring your pets receive the best possible attention while you’re away on vacation, during your workday, or whenever you need an extra helping hand in everyday life. Our services include: - **Bed & Biscuit style boarding** - **Daycare & camps** - **Dog walking** - **Pet home visits** - **Transport to vet and grooming appointments** Hugs and Whiskers is your go-to destination for the best pet care services in Orlando. We are proud to have received several local awards for being one of the “Best Small Pet Businesses,” as recognized by **Orlando Weekly, West Orlando Family Magazine, Dr. Phillips Forum, Winter Garden Local, Clermont Local, Next Door, and Rants & Raves** (covering Apopka, Ocoee, Windermere, Clermont, Metro West, and Orlando). We proudly serve West Orlando, downtown Orlando, and the surrounding areas. Join us at Hugs and Whiskers, where your pets are treated like family!

Having a new furry friend is always a grand new adventure. Sometimes, those adventures can be…read moresmelly and disgusting. I realized this when my 4 month Airedale puppy came inside smelling like wet dog and grass. I decided to check out Pawsmere Pet Retreat because I had heard good things about them! They are located in the corner lot in the town of Montverde by the gas stations. If you are not looking for them, you may not be able to find them. Luckily, we were able to do some digging and find out where they were. The staff was extremely friendly and actually very excited to see an Airedale because they aren't really native to this area. Usually with Airedales, they are meant to be groomed a specific way and in a specific pattern or else their hair will come out matted and unruly. Michelle, the owner knew EXACTLY what to do with him. It took a couple of hours, but when she brought him out - it was like he was a WHOLE different dog. The price was not too bad either. I paid about $45 or so for a wash and cut and will definitely be back again.

We brought our two dogs (one is 3 and has been boarded before and one is 8 months and never has) to…read morePawsmere Pet Boarding and we couldn't be more grateful we did. The owner treated them like family. She keeps it small in the way of allowing roughly 3 dogs to board at one time. This allows the dogs to get adequate attention, exercise, and safety. She sent me texts during our time away updating us on how the dogs were doing and included photos and videos. The dogs stayed almost a week and they were so happy to lucky when I brought them home. She is also a grooming facility. So she groomed them before pick up per our request. It was a great value and quality care for our fur babies. I would recommend them to anyone looking for a more personal affordable boarding option for your dog or cat.

Everything Great place and wonderful staff…read morethat made our puppy first stay very special

Our 1st time ever boarding our buddies and VI Pet was wonderful Kept us informed and our dogs…read morereturned healthy and happy! This is the one and only place we will use to board Coko and Onyx.

This was our first time having our puppy in overnight boarding and group play. I was a bit…read moreapprehensive at first, but the availability of the pet cam was enough to reassure me. I was also amused by her report card. Apparently she is a stellar pup! Overall, Olive seemed to grow more confident with her stay, no longer fearing other dogs. I would let her stay there again.

honestly I wish I spoke to more disney goers who recently put their pets here before I did…read more I came to find out someone's pet was killed here recently because the establishment didn't follow their own policies resulting in a mauling. How horrific to hear. My heart broke for that family. My dog got sick here...even though he had his own private villa and one on one play time (it was an extra add on for that "enrichment") since he wasn't neutered and wasn't allowed to be around other dogs. (Respectfully my vet won't even entertain neutering him before 1 yr old for health and safety). But I am relieved that he didn't get group play after finding out how that other family tragically lost their furbaby. I honestly didn't put too much thought into boarding my dog here since I had boarded a pet here before during a bridal shower in '13. They were great then. But how they have changed!!! My dog tried escaping by day 2. Crying, throwing tantrums, running and jumping back in the car. He even crashed so hard into a cement wall trying to get out. This was so out of character. I watched the cameras since I upgraded him to a villa, and they literally just threw him in, leash and harness on the floor. They had me go through all his food and times to eat only for them to dump his breakfast, lunch, dinner all in a dirty bowl thrown in the corner. Btw the villas, are just enclosed rooms with an elevated platform with their blankets and a tv and access to cameras for you. Nothing fancy for that hefty price upgraded. They were impossible to reach. You couldn't get someone to pick up the phone if your life depended on it UNLESS you were using the booking line. The cameras would go dead randomly. The floor was stained prior to him getting to his room. The place had the most foul odor before even stepping into the building. Complete nightmare. I've volunteered in struggling low budget shelters that were cleaner smelling. I bathed my dog every night because he smelt so bad each pick up. Even all his belongings I sent in with him, leash, harness, toys, blanket, bedding had to be washed 2x to get rid of the odors they absorbed. I felt so bad boarding him here during the day. My dog ended up getting a really bad respiratory infection and is on antibiotics 2x daily for 2 weeks and requires daily steams to help him breathe since he couldn't fight it off naturally, even being fully vaccinated. It's sad because it's clear that they are severely understaffed for the intake of animals they have coming in and out. Sanitation and sterilization are not what they should be. The quality has gone downhill from what it used to be in it's early years. It is unfortunate because when it comes to time and convenience, it's the only place that is open one hour before the parks open and close a hour after the parks close. And provides transportation for pets with certain hotels (AoA, yacht, port orleans, and fort wilderness). Which are all major sell points for disney families. However, the quality of care of my pet is priority over convenience and I do not endorse a place where is seems like the quantity and profit has superseded the quality of care and deceny of a living creature.

Wanted to come on here to say thank you to the team, they did an amazing job my darling poodle,…read moreRoxie!

Micheal was sooo easy and accommodating!! We called at 10pm the night before going to the parks and…read morehe not only responded but walked me through all my questions. The next day our meet and great felt comfortable and he completely put me at ease leaving our two sweet pups. He even gave us food recommendations in the area!! I was originally going to board the pups at a local daycare but now I won't ever feel the need to! He Sent photo updates and said he was available as much as we needed. I can't thank him enough!! Celebration pet sitting is the way to go, you won't be disappointed! And the pups loved him too!

We've been bringing our pup to Pet Paradise since she was born and have loved this new location in…read moreLake Buena Vista, the service is always so great and welcoming! Thank you to the whole team for making us feel so comfortable and welcomed.

Went in to get a tour and was told the dog could not come in unless they could see vaccinations. We…read morehad the original form with his vax stickers that has worked for every vet and other place that asked for his vaccination record. But we were told it needed to have a vets signature and not the stickers that showed proof of his shots. We were not informed of this over the phone just that it was super busy and we could only get a tour between noon and 14:00. Glad to be able to take my dog anywhere else than the poor service received with less than 10 minutes of interaction time.

This weekend was my fourth time using the savvy sitter and Gail did a great job sending us updates…read moreand photos of our two kitties i know whenever we are out of town they will be taken care of and i have no worries thank you all so much for your services!

Our mantra has been either family watches our babies, one of us or they go with us. History with…read morepet sitter's in years past was not acceptable, causing an erosion of trust. We made a decision to "try one more time", due to relocation, a short trip, logistical reality of getting family here impossible. We are "thrilled" we made this decision ! Savvy Sitter Meet & Greet with Savanna: Savanna is clearly a trained professional who allowed each of our (4) dog's to welcome her into their home and approach based on their comfort. 3 of 4 are rescue, one was abused. Savvy Sitter spent an hour getting to know each dog and setting clear expectations with active listening, engaging our concerns and putting our mind at ease. We established (3) daily visits AM - Breakfast, Potty & Water Mid - Potty & Water PM - Potty, Water & Tuck-In Each visit we received multiple photos and a full detailed report of the visit. The Savvy Sitter using an incredible app which is used to establish expectations. App serves as the primary communication tool, when we communicated, the response from our sitter was prompt and expeditious. Moral of the story: The Savvy Sitter will put your mind at ease, bring healing from past bad experiences and allow you to know your fur babies are cared for to the fullest by exceeding expectations. THANK YOU "The Savvy Sitter", WE WILL see you again in the future as our one and only amazing pet sitter.