Our two pups, one 12 year old and a one year old, stayed for nine days with Petsuites and it was a…read moregreat first experience for both. They have always stayed at their vet until now so I was nervous about leaving them in a new place, especially the older one. They were VERY well taken care of and came home so happy, and with no upset tummies which always happened at the vet. The caretakers sent photos, answered my texts/calls, and just all around made the experience for the pups very comfortable and loved. I never felt like we were a burden or that they weren't wanted. We were welcomed from the first phone call inquiry about boarding and daycare. Petsuites is more than what we paid when they boarded at the vet BUT their rooms are larger, they get play time with other furry babies, more potty walks, and loved on by many caretakers. Thank you for taking care of our fur babies. They will be back!

My husband and I have trusted PetSuites with our puppy, Marie, several times over the past year,…read morewhich is why this most recent experience was so upsetting. In the past, we've always had great experiences here. We typically receive an end-of-stay report detailing how Marie did with eating, playtime, and overall behavior, along with photos from group play sessions. During longer stays, staff would also usually provide updates, which always gave us peace of mind. Unfortunately, this visit was completely different. The Issue: The only communication we received during Marie's stay was a call informing us that she had been injured by another dog. We were told she had a small mark behind her ear, but when we picked her up, she had multiple marks and scratches that appeared more significant than what had been described to us. To make matters worse, we never received the usual end-of-stay report. Customer Service: When I called afterward to ask about the missing report, the employee at the front desk, Brooklyn, was dismissive and unhelpful. She told me that because Marie had already been checked out, they could no longer send one. I then asked to speak with a manager and was told none were available. I had to specifically request that a note be left for the manager, Melissa, to call me back. When Melissa eventually returned my call, she unfortunately had no answers about what happened to Marie during her stay. What was most disappointing was the lack of empathy or concern regarding the situation and our experience overall. Overall: As returning customers, this experience was incredibly frustrating and disheartening. Communication, transparency, and accountability are extremely important when trusting someone with your pet, and unfortunately this visit left us feeling uncomfortable and unheard. Sadly, Marie will not be returning after this experience.

I met Tai and Lexi at a decoy seminar In April of this year, Tai was the Instructor. Tai is…read moreknowledgeable, precise, and was able to break down the science when it comes to decoying a dog. Since The decoy seminar, I have worked very closely with Tai and Lexi when it comes to obedience and bite work with dogs. Throughout the months, I got to see in person and through their social media pages that they are meant for this profession. They are able to work with all breeds and size of the dog does not matter. I have seen clients walk out the front door with smiles on their faces with their dogs are also really well behaved because of the work that Lexi, Tai, and also their trainer Max does daily. A lot of people always talk about wanting to have more obedient dogs. This is the place to go.

I recently used their services to board my two dogs. They had previously been boarded at another…read morefacility but they were fully booked and Woof Tang, while quite a drive, was highly rated and had the cameras for their rooms that we love to have. First of all the price is great in my opinion. Their facility has plenty of play space and the livery room we got was large. We always want, maybe even need, to be able to check in on them. While on past stays we would look and find them pacing and awooing all night. Something about this place made them zen. They looked out the windows, climbed and snuggled in their bed. We signed up for both of them to get a bath before pick up but due to some error with their system only our little guy got his, which was sad because if we had to pick we would have picked her. For our two dogs it was $115 a day for the luxury suite. When we arrived to pick them up we expected our Dachshund to scream like he does when we come home and our Auggie to go crazy and we were so disappointed when they came up to us like okay cool, summer camp is over? Not one cry or bark, no jumping or crazy tail wags. Next time we hope to board them for training. Our dogs would have required 3 weeks and that just didn't work for us right now.

We have used Pet Paradise to board our dog twice and have had a great experience each time. She's…read morenaturally nervous and they seem to take good care of her. She feels comfortable and their updates were great. It's wonderful to have the option for quick grooming or longer travel away.

We boarded our dog, Jack (German Shepherd/Husky mix), at Pet Paradise from July 13-19, and…read moreunfortunately, had a very disappointing experience from start to finish. While we were on vacation, I frequently checked the facility cameras and never once saw Jack. When we arrived to pick him up, we were informed that on the first day of boarding, he had appeared nervous in the play yard and was attempting to get out. Based on that observation, Pet Paradise made the decision to remove him from day play for the remainder of his stay. The issue is that no one ever contacted us to discuss this decision or ask for our input. Knowing Jack, we believe he would have adjusted and been perfectly fine participating in day play. While Pet Paradise did remove the charge from our bill, the decision was made without our knowledge or consent, even though we paid for that service when we booked his stay. Additionally, we paid to have Jack groomed before pickup, including nail trimming. We were told that the service could not be completed because he "kept trying to jump off the table." We have had Jack groomed at several other facilities over the years and have never encountered this issue. If a facility does not have the proper equipment or restraints needed to safely complete basic grooming services, those services should not be offered. The nail trim that was performed was extremely sloppy. Some nails were clipped while others were left untouched. One of his dewclaws still had a large piece of nail hanging off it, and we later discovered he had a cracked nail that, according to our veterinarian, may extend close to the quick. Unfortunately, the concerns did not end there. When we brought Jack home, he was not acting like himself. He slept nearly all day, showed little interest in food, and seemed lethargic. We initially assumed he was simply adjusting after boarding, but his condition continued for several days and eventually progressed to diarrhea. After taking him to the veterinarian, we learned that Jack was significantly dehydrated and required fluids. He was also diagnosed with Giardia, a parasite that requires medication and treatment. To date, we have incurred $387 in veterinary expenses directly related to issues discovered immediately following his stay, and those costs may continue to increase. Given the lack of communication regarding major decisions about our dog's care, the poor grooming quality, and the serious health concerns that arose immediately after boarding, we are extremely disappointed with our experience. Pet Paradise came highly recommended, which makes this outcome even more frustrating. We entrusted Pet Paradise with our dog's well-being while we were away. Unfortunately, the experience left us feeling that important decisions were made without our involvement, services were not properly performed, and our dog returned home in significantly worse condition than when we dropped him off. We will not be returning.

hugs and whiskers is awesome. I would definitely leave my dogs with them. They are awesome and do…read moreeverything for the dogs and more. I did not have to worry about anything when I was away. I even get screenshots of my dogs, very reliable and dependable.

From the owner: Welcome to Hugs and Whiskers!…read more Founded as one of America’s first Bed and Biscuit facilities, Hugs and Whiskers was born from a deep love for the animals we share our lives with. Our founder and owner, **Candilynn Lockhart**, affectionately known as Orlando, Florida’s "Pet Whisperer," has worked with hundreds of animals. She is passionate about enriching the lives of our beloved pets and treats each furry child as if they were her own. At Hugs and Whiskers, we provide personalized care for both dogs and cats, ensuring your pets receive the best possible attention while you’re away on vacation, during your workday, or whenever you need an extra helping hand in everyday life. Our services include: - **Bed & Biscuit style boarding** - **Daycare & camps** - **Dog walking** - **Pet home visits** - **Transport to vet and grooming appointments** Hugs and Whiskers is your go-to destination for the best pet care services in Orlando. We are proud to have received several local awards for being one of the “Best Small Pet Businesses,” as recognized by **Orlando Weekly, West Orlando Family Magazine, Dr. Phillips Forum, Winter Garden Local, Clermont Local, Next Door, and Rants & Raves** (covering Apopka, Ocoee, Windermere, Clermont, Metro West, and Orlando). We proudly serve West Orlando, downtown Orlando, and the surrounding areas. Join us at Hugs and Whiskers, where your pets are treated like family!

Having a new furry friend is always a grand new adventure. Sometimes, those adventures can be…read moresmelly and disgusting. I realized this when my 4 month Airedale puppy came inside smelling like wet dog and grass. I decided to check out Pawsmere Pet Retreat because I had heard good things about them! They are located in the corner lot in the town of Montverde by the gas stations. If you are not looking for them, you may not be able to find them. Luckily, we were able to do some digging and find out where they were. The staff was extremely friendly and actually very excited to see an Airedale because they aren't really native to this area. Usually with Airedales, they are meant to be groomed a specific way and in a specific pattern or else their hair will come out matted and unruly. Michelle, the owner knew EXACTLY what to do with him. It took a couple of hours, but when she brought him out - it was like he was a WHOLE different dog. The price was not too bad either. I paid about $45 or so for a wash and cut and will definitely be back again.

We brought our two dogs (one is 3 and has been boarded before and one is 8 months and never has) to…read morePawsmere Pet Boarding and we couldn't be more grateful we did. The owner treated them like family. She keeps it small in the way of allowing roughly 3 dogs to board at one time. This allows the dogs to get adequate attention, exercise, and safety. She sent me texts during our time away updating us on how the dogs were doing and included photos and videos. The dogs stayed almost a week and they were so happy to lucky when I brought them home. She is also a grooming facility. So she groomed them before pick up per our request. It was a great value and quality care for our fur babies. I would recommend them to anyone looking for a more personal affordable boarding option for your dog or cat.

Everything Great place and wonderful staff…read morethat made our puppy first stay very special

We love bringing our dog Roxy to the VIPet Resort when we go to the Disney parks. They always greet…read moreyou with a smile and show that they care about your dog. We love that she isn't crated overnight and gets to play all day and socialize with other dogs. We love that they send daily report cards with cute pictures of our dog so we know she is having a good time. They always have great seasonal events and photo shoots. Highly recommend VIPet Resort!

This was our first time having our puppy in overnight boarding and group play. I was a bit…read moreapprehensive at first, but the availability of the pet cam was enough to reassure me. I was also amused by her report card. Apparently she is a stellar pup! Overall, Olive seemed to grow more confident with her stay, no longer fearing other dogs. I would let her stay there again.

When looking for a place to board your dog on a Disney day, Best Friends Pet Hotels a convenient…read more option. I have now left my puppy there several times and most of the time she was quite complimentary. There are, however, pluses and minuses, and sadly the minus of my last visit may keep me from coming back. First the positive things. The place appears very clean and well kept. You can view the play areas as well as the area where they walk the pets. They appeared to do an excellent job although I did notice one time the person walking the dog at the time looked as if they would rather be anywhere else but there. When you walk in, there is a front desk, which is somewhat understaffed for the crowd that comes in it about the same time every morning. It varies on how much time you will spend waiting for intake. Every member of the staff has been extremely friendly and the experience at the front desk can only be described as warm and welcoming. My dog is sociable and loved meeting new friends in the lobby. There is an array of merchandise for purchase. Prices are slightly higher than you would pay at some other places. At the desk, you also have the opportunity to give any instructions and leave food, toys, or anything else you would like your dog to have. I must say they are also good at making sure that whatever you leave you also get back at the end of the day or whenever you pick your furry friend up. After check-in, they pleasantly take your dog and the people that do have the personalities that make the dog excited to go off with them. Pick up as much the same with variable lines and taking varying times. Sometimes they give a report card, sometimes they do not. The report card will let you know how your dog interacted with others during playtime. They will also give you details about eating and other things. Yes, I know I've made it sound perfect. Problem was that the last time I arrived purposely leaving time for my pet to eat before playtime with clear instructions on feeding and a package of food for her to eat. Based on my prior visits, I was confident that she would do well. I purposely did not arrive too close to playtime for them to have time to feed her before bringing her to play. When I picked her up, they gave me a report that she ate most of her food and had her usual fun time. It was bot until I arrived back at my hotel that I found that the food I had brought was uneaten and in fact unopened. And when I put food out, she was absolutely starving and ate every drop immediately. I called as they are still open late, but the phone rang and I allowed it to ring for over an hour with nobody picking up. Red Flag 1. I sent an email and got a response by phone the next day telling me that because it was a holiday (it was actually July 3) they were very busy in the morning so started bringing the dogs to play earlier and did not have time to feed her. Suddenly, the picture did not look as bright. Red flag number 2. As they told me that she had eaten, now everything they tell me or right on the report card becomes suspect. While they told me they would pay more attention to her next time, making excuses does not take away the doubts left behind by the discrepancy between what they told me and what actually happened that day. I paid good money, literally around $90 for her to be cared for and to play for one day. I was willing to pay the high prices with the expectation of high-quality. I did not get that. Offering to do the job right next time hardly makes up for doing it wrong that time. Which is why I think I will be looking for other options in the future.

Wanted to come on here to say thank you to the team, they did an amazing job my darling poodle,…read moreRoxie!

Micheal was sooo easy and accommodating!! We called at 10pm the night before going to the parks and…read morehe not only responded but walked me through all my questions. The next day our meet and great felt comfortable and he completely put me at ease leaving our two sweet pups. He even gave us food recommendations in the area!! I was originally going to board the pups at a local daycare but now I won't ever feel the need to! He Sent photo updates and said he was available as much as we needed. I can't thank him enough!! Celebration pet sitting is the way to go, you won't be disappointed! And the pups loved him too!

I had to board my three dogs for the Thanksgiving weekend. This was a location I found that I…read morethought would best be suitable for them. I knew the price was going to be expensive especially since it was happening the week of Thanksgiving. However, I did get a nice discount by showing them my teacher ID which saved me $100 on my total, so that was nice. The staff here seemed pretty nice. I had no issue with check in or dealing with the staff. They seemed knowledgable and friendly. The facility has cameras all over where you can tune in for free via their webcams and see what your dogs are up to when they are at play time. When we dropped them off on Thursday I saw them on the webcam outside hanging out with other dogs. I felt pretty good when I saw my dogs having fun with the other doggies. Unfortunately, this was the last time I ever saw them on the webcams. I was on a cruise from Friday till Monday. I bought the internet package on my cruise specifically so I could check in on my dogs to see how they were doing. I did not have a schedule for when my dogs would be outside for play time to check in on them. Therefore, it was all chance and luck. Well, either I was very unlucky or something fishy was going on. On Friday morning, I logged in at 6 AM and did not see my dogs outside, but did see other dogs outside with one of the handlers. Later on in the day, I checked in again around 10 AM and 11 AM--still did not see my dogs. I continued this process for the next several days at random times, (6, 7, 10, 11, 1, 3, 4, & 5 PM) and I still never saw any of my dogs on any of the webcams. I thought it was really strange though that I kept seeing the same batches of dogs other than my own. On Monday, I came to pick up my dogs. They looked and acted fine, but I still wonder to this day why I never had the chance to see them on webcam. It just left a weird feeling in my gut. On top of that, I only received one report card about how my dog did while I was gone. The responses to how my dog did felt very AI-generated and not personable. So at the end of the day I have no idea what happened with my dogs' stay at Pet Paradise. Hopefully they were treated well and got plenty of time to run around outside and socialize with other dogs because I never witnessed it besides day one.

Went in to get a tour and was told the dog could not come in unless they could see vaccinations. We…read morehad the original form with his vax stickers that has worked for every vet and other place that asked for his vaccination record. But we were told it needed to have a vets signature and not the stickers that showed proof of his shots. We were not informed of this over the phone just that it was super busy and we could only get a tour between noon and 14:00. Glad to be able to take my dog anywhere else than the poor service received with less than 10 minutes of interaction time.

This weekend was my fourth time using the savvy sitter and Gail did a great job sending us updates…read moreand photos of our two kitties i know whenever we are out of town they will be taken care of and i have no worries thank you all so much for your services!

Savannah is absolutely incredible to our four dogs, yes FOUR! She is easy to communicate with,…read moreproactive, attentive, contentious, and loves the dogs just like they are her own. I appreciate the technology she uses in order to share daily updates on what the pups did during her visits...along with the cute photos she sends every day. Savannah is easily the best care giver that we have had for the dogs, and I simply can't recommend her enough.