Best electronic store I've ever visited. Very knowledgeable and engaged staff that seem to know…read moreexactly where even the smallest item is in the store and what it's used for. Their depth of information is much more than even AI. They unselfishly hand you off to an another staff member when you go from section to section. They kept me from making some buying mistakes. Great prices and rarely out of stock. Amazon doesn't need to have all the business!

Great place to purchase anything that can be related to Information Technology…read more They offer anything and everything! From network devices, to printers to Apple computers and accessories. The service is great and they have a fast checkout service.

F. What in the land of absolute garbage is up with this stores exchange/return policy? I want to…read moreexchange something that has NEVER been opened, they can look it up and see the purchase, but they want 50.00 for a bs policy because it's over 14 days?? My ex husband used to love this store- I should have associated this chain with stupidity and never shopped here in the first place. Ugh!!! Never again. In fairness the manager that explained the policy was perfectly nice about it.

Current website prices not available in store for LG TV I attempted to purchase on 06/07/2026…read more Price on website $145 lower than price available at the store. No disclaimer or explanation on website only different vendor's name on website ad which could have easily been assumed or misunderstood as a distributor to BestBuy not the only source of the item. Filed "bait and switch" compaint with FTC and this warning, Potential Buyer Beware!!!

Andy was SO AMAZING. I am a visual person and he took time so show me and explain to me how the…read moreradios would look in my jeep. He was so patient and didn't push us into buying anything. With all that said we walked out with our new Sony radio and installation kit!!! Thank you and will recommend him to all my jeep and non jeep friends!!!

Updated review -- Have to dock these guys from my previous review because my installed product…read moreonly lasted about 2 1/2 years. Turns out, my 4 channel amp was only wired in 2 channels. Wires behind my head unit were absolutely shredded apparently. This is just a buyer beware PSA -- Not a docking of their customer service. I was highly disappointed my head unit failed approximately 2 1/2 short years after I had it installed.

I had a less than positive experience at another Best Buy, so we decided to drive a little further…read moreto the store in Kennesaw. I was purchasing a new phone for one of my family members. Wes, the service associate and AT&T certified advisor, helped us. He was friendly, knowledgeable and very professional. He answered all of our questions and ensured that the new phone was set up correctly. At one point, we had a request that required a manager's assistance. Taj, the assistant store manger, came to save the day and help us complete the entire transaction. The only reason I'm not giving a 5 star review is because I later found out that they had attached our newly purchased Total Tech and Apple Care to my wife's account, not mine. This was an account that my wife had not used in over 12 years, and it was attached to an email address which she no longer has access to. I ended up spending 2 hours on the phone with Best Buy Customer Service twice, and nobody was able to transfer the Total Tech and Apple Care to my account. So, I was pleased with the service and support provided by Wes and Taj but later ran into lots of headaches when dealing with Best Buy.

Who has a 14 day return policy??? Tried to return an unopened $50 product less than 30 days after…read morepurchase but can't unless I pay $24.99 to be a member of some foolish club to get my $50 back. Why is Amazon taking all of your business?? Maybe it's their return policy!

I brought in a burned out specialty bulb to the Norcross store in Peachtree Industrial. The CSR…read morewent to the warehouse and gave me the bulbs. I also purchased a ballast. I paid by credit card. The purchased bulbs were not the correct ones and I ended up not needing the ballast. I went back to return and was told by the Counter CSR "we don't take returns". Even though THEY picked the wrong bulbs, and the ballast was still in its original packaging, AND there was no statement at the counter or on the receipt that there are NO returns, AND this policy wasn't mentioned during purchase - I am stuck with 4 expensive specialty light bulbs. Be sure you double check what you're getting is accurate instead of trusting Mayer's employees. Very poor customer service

Great customer service! I came in looking for a meter blank for an old receptacle and team behind…read morethe counter started diffing and found one that fit the open receptacle perfectly.

I went to see if they could help me open my computer up for a repair that I was doing on my own. I…read morespoke to a person who said they needed to look at it, but it could be either no charge or up to a small fee to take the screws out, depending on complexity. The person behind the counter when I arrived actually provided me with a set of tools at no charge to try on my own, and told to come back if I had problems. The tools enabled me to do the repair myself. I was so touched by their ethical, helpful customer service and, it makes me determined to go to Peachtree Computers first when I have a related task I need to pay to have done. I trust them.

This location has good reviews, but it looked like it was completely closed a few weeks ago. I…read morevisited in the afternoon but there was nobody there.

I dropped off my work laptop off for a cracked screen and paid in advance. The guy that checked me…read morein was very nice. I explained the situation and he quoted me a price to repair the screen. It was completed ahead of schedule and I got a call to pick it up.

CRU replaced the fan in my ASUS ROG laptop. I use it for day-trading and it drives 3 monitors plus…read morethe laptop monitor. The laptop is awesome with 64GB Ram and 4TB SSD. I mention this only because this laptop runs 24/7 with heavy graphics and processing demand. This requires all the cooling it can get. I am writing this to express my extreme satisfaction with the services they did on my laptop and the promptness of providing that service. I was able to take the unit in at noon and it was ready at 2:30. If your computer is mission critical, THAT MATTERS. Their prices were fair and I am one happy camper. Thank you Jacob and everyone at Computers R Us.

Life saver!!!!! I've been here before to fix a cracked phone screen, but this morning I spilled…read morewater on my work laptop and needed an emergency fix. The screen was black with colors glitching and then would not turn on at all, so I feared the worst. I brought it here and was helped right away and out the door with my laptop working again within an hour. Luckily the hard drive wasn't water damaged, and he got it back up and running. Prices are very reasonable. I would definitely recommend.

Absolutely disappointed with the service and product quality…read more I had the back of my iPhone replaced here for $150 due to a crack. Less than three weeks later, I dropped it from barely two feet high and it completely shattered into pieces. That is not normal wear--that's poor quality material. When I went back to see if anything could be done, I was offered only $20 off another replacement. That's not customer service--that's a slap in the face. I gave them the benefit of the doubt, but clearly, they're using cheap, low-quality parts and not standing behind their work. Save yourself the frustration and the money--go elsewhere.