Outstanding service, integrity, experience and knowledge. I re-quote my entire portfolio every 3-5 years, to help ensure I'm seeing the best deal the market is offering. This year, it took me two days, and probably 14 hours invested, with only a handful of new quotes and not a single agent across 8 hours of outreach interested in quoting the entire portfolio (e.g. mulitple homes, vehicles, RV, motorcycles, etc.). Enter Divide Agency, or specifically, Stephen. Stephen answered his own phone on the first ring, and listening patiently while I explained what I was trying to do. By now, I feel like it was close to 4pm. We stuck out a lengthy call, and decided money could be saved across a couple lines, but not others. Stephen worked in my favor, exclusively, never pushing or pressuring a product or shift that didn't make sense. He took time to explain and clarify understandings I'd help for decades, that were no longer accurate. Even if it meant the call took us to nearly 7pm. Let me please be clear with what I am saying above, I wanted to send all my business to the guy, and he declined it anywhere it didn't make significant financial sense, then took the time to explain it to me and answer everyone question I asked. If you find anyone else doing business in the world like this guy, please let me know - otherwise, you've likely found your guy. Thanks Stephen/Divide. read more

Terrible experience with this company. The lady that use to help me retired so I was stuck with an agent named Darrel I was with this company since 2002. I don't recommend this company take your business elsewhere. Never returned my phone calls or replied to multiple emails very unprofessional. read more

If I could give them a zero star rating I would. I contacted them more than two months ago to change vehicles on my policy only to find that they did NOTHING. I have been driving an uninsured vehicle for more than two months. You can bet Divide will be my first call tomorrow morning to remove you as my agent of record. SHAME on you Divide! Truly, insurance is something you should never ever mess with. read more

I had a relationship with an agent in this shop for about a year and a half. At first things were fine - our venues, public places, frequently required special certifications and changes, and, like any other insurance broker, they were understanding about this and took care of alterations quickly and competently. As time went by, the agent we primarily dealt with seemed incredibly annoyed when the government agencies we worked with asked for changes of address, additional certifications, etc. - to the point of ignoring communication, sending us the same (incorrect) forms over and over, refusing to call or respond to emails, etc. Now, please understand; I and my government partners were not being capricious in presenting these changes. I was as unhappy as the agent was with the additional time burden, but these were alterations required by city, county, and state government agencies, law, and regulation - without which the charity events I produced could not occur. I doubt she expected her client to cease business simply because it annoyed her, or perhaps she was just unhappy with the charities we were raising money for. Perhaps she did. I'm not sure, and I won't speculate as to her motivation. The final straw came when the agent forwarded ("accidentally," but more likely purposively passive-aggressively) an entire email thread between herself and the insurer itself, in which she told the insurer how much the client (my company) irritated and annoyed her, how happy that she wasn't going to allow us to renew with her, etc.; this damaged our reputation and was certainly legally actionable, but I'm chalking it up to utter incompetence rather than malicious intent to damage my business and reputation with the insurer itself, who has told me they value our business and want to keep my company as a client. I already forwarded that email thread to the State Department of Insurance, as I couldn't believe that a professional insurance broker could possibly behave that way. I was an utterly astounding experience, and by far the worst customer service I have ever had the misfortune of being party to. read more

I am in the same boat as the other 1 star reviewer, Tom. I was with them for about 3 years. Pamela was very friendly when I went in to sign papers initially. However, Pamela and her assistant failed to process many requests and changes I asked for. This left me fully exposed when one of my insurance companies went bankrupt and sent me a letter stating they could not pay any claims I would encounter. I asked repeatedly for a new policy which never happened. Ended up going with an online company until I could find a reliable agent. Many other required changes were not made even though Pamela told me they were done. Luckily my new agent was able to communicate with the insurance company and fix all of Pamela's screw ups. Steer clear of this agency! read more

Awful service. Good luck getting them to return a phone call or reply to an e-mail. Their rates are low but the trade off just isn't worth it. read more

This insurance Agency is simply the best! Stephen is always responsive and helpful! My previous policy was with Geico, and Stephen found that I didn't even have uninsured motorist with my Policy! Eek! Thank you Divide Insurance! read more

I've been with Divide for around 4 years now. During the first year, I had similar complaints about my initial agent that others seem to have had regarding the agency itself. However, when I called to express my dissatisfaction, I was reassigned to Stephen. Since that day, the service has been nothing short of outstanding. Every single time I contact him, I receive a response immediately. In addition, they've been able to find me lower rates than anyone else; I've done my homework. I now insure my home and vehicle through them and have since recommended my mom who's done the same. I have a feeling this agency was just going through some growing pains. Just contact Stephen, he takes care of business. I wouldn't have gone out of my way to write this review if he didn't deserve it. read more

I've been with them for 10 years now and have referred countless people their way including my mother. If you can refer your mother you know they're doing something right. Are they perfect 100% of the time, no but who is? When it boils down to it, they get the job done, save me money and make sure I'm covered. read more

I have been with Scott since his hair was short. I am so sure that he is looking out my best interest I don't even think about looking for any competitor's pricing, besides I wouldn't trust them. Scott is the best! The very best!!! Any one that doesn't agree with me I would be more than happy to meet you behind the closest Taco Bell for a good ass beating...West Sac. Devin read more

I have been with this agency for a little over 8 years. I have never had a problem with my agent, but I'm aware that they have multiple agents that work in the office. A few have come and gone over the years. Definitely worth reaching out to as their rates are really good and they take the time to explain the coverage's and what I need. read more

Stephen Alberts has been amazing to work with! He helped us get a great home and auto insurance. Very responsive and easy to work with. Definitely recommend working with Divide & Stephen. read more

I'm so fortunate to have found such a great insurance company that I can count on! I'm not the savviest when it comes to knowing insurance, and who is? Which is why I feel so lucky to have found this great insurance company. Everyone there is so kind and informative . I especially love to talk to Daryl and Steve. Who take the time to answer all my questions and make me feel comfortable knowing where my money is going. I've been with them now since 2008. I can't praise them enough!! Keep up the good work everyone read more