I have been very happy and impressed with the care I have received at IRG Physical and Hand…read moreTherapy-Everett. I like having the same Therapist each time I go. I get to do fun things there for my hand. My Therapist is very nice and she is very personable. I would recommend this IRG Hand Therapy to my family and friends. Thank you for your good customer service and for making this a safe place to come to.

I know few people review their rehabilitation support group, but if you have had a recent hand or…read morefinger injury or surgery, you know all of a sudden how important opposable thumbs and movement in those joints become. Finding the right place to trust to gain that movement is important too. Finding Pacific Hand Therapy in Everett was a piece of good fortune. The receptionist, Katie, always met me with a smile and no matter how much pain I was in, found a way to make me laugh and always made me feel welcomed. The Clinic Director, Regina Bowen, works right along side the other therapists and leads with wisdom and humor. My therapist, Trevor, was amazing. Not only did he put up with my sarcasm, he expertly crafted exercises that healed my hand faster than I expected. Rarely do you find a rehab building that you "want" to go to that may sometimes inflict pain upon you as ligaments are carefully massaged and stretched. There was always something unexpected and fun: homemade baklava during the holidays, stories of our pets, and new activities to try. The passion that everyone there had for their job was somthing you just don't find everywhere. That is why I would recommend everyone to make Pacific Hand Therapy your #1 choice. It is worth a trip from anywhere!

As a Spouse of a patient, my first experience was that I was subjected to negative sexist remarks…read moreby the staff. The other time I accompanied my spouse to an appointment, another staff person exhibited rudeness and discourtesy. My spouse is still seeing this place for help, however, I will not enter the business again. These staff people may help my spouse with their treatments However, I will not enter the business again!

In May2022, I was referred to the Silver Lake office. I had to make several calls just to find out…read moretheir location (apparently, there are many in our county) It seems no one could figure out which office I was coming to because of a severe understaffing issue. So, after at least 3 phone calls, the date for my first appointment was mixed up and I missed it. Finally, I get an appointment and there is no one in their office to take my insurance info. Why I even bothered after this point is beyond me! 1st appointment for an evaluation was fine. I thought maybe I had misjudged the place. 2nd appointment was unsatisfactory. The PT told me that they were terribly understaffed and she looked like she was ready to cry. After that visit, I decided to go to the trouble (and the new wait time) of getting a new referral for a different rehab place. So now, a month later, I get a bill for "services" totaling over $400. Services? For what? I would suggest you find a different PT office, if you are looking for help. Summit on 19th Ave, Silver Lake area may have been a great office 6 months ago but in my experience, it was a huge waste of time. I WILL be disputing this bill!!

I just completed my physical therapy after having lumbar fusion. Evelyn…read more Scarborough, PT/DPT was my therapist. She was professional, patient, encouraging, and helpful every step of the way. I am so grateful to her! The entire staff at the front desk and physical therapy assistants were all very compassionate, friendly and professional. i would recommend this facility to anyone requiring there services.

Great experience. Thank you OPT ! The staff were all very kind, sympathetic and helpful…read more Knowledgable PTs who made my exercises fun! If your back is tweaked, or you have a bum knee, give these folks a try. They're like family to me.

This company is very abrupt and when my child had trouble transitioning the provider forcfully…read morepicked him up to carry out of room. They are very slow with communication and can sometimes take days to reply to calls or messages. Not very family-friendly and disregard many of concerns with "just give more time"

We've had my son in speech therapy for sometime now. I can't express enough how happy I am with the…read moreimprovements he's made and the help his therapist has provided. Precilla is truly an amazing person, we couldn't have gotten a better fit for my son. He's an active kid and isn't really the type to sit and learn. Precilla has always found ways or introduced ideas that have incorporated my sons need to move and play with learning and working on his speech. This is a really great place and they are really good at helping parents and children learn.

Staff is exceptionAl... PT dept is wonderful I had 2 broken…read morewrists & could not feed self,,open milk carton etc... not recommended for a way to loose excessive weight... no one offered to help.. I went in hall & chased someone down to open my Milk.., would not recommend if your love one needs help... 1 star does not show comments so

Please do not put your loved one here. It stinks of urine, the staff are rude, and they almost…read morekilled my grandmother by overdosing her on her pain medication. She was there for rehab for a broken arm after a fall, stayed in bed for days because of "not enough staff to get everyone up." I went in to visit in the afternoon, her breakfast tray was beside her bed, untouched, she was laying in a wet bed, almost unresponsive, incoherent. I asked them to send her to Providence, they said she just needed to drink more water. I called 911 and had her sent to Prov. The ER doc told the nurse to give her narcan, she immediately woke up. Please, do not send your loved one here.

Update: Loved one released today. New facility wanted to look at records and Mtn View had NOT…read morefurnished the records to the new facility. The new team finally got records noted and called us about: "Resistance to care". This notation was never updated from his stroke on 3/30 - he was admitted at Mtn. View in mid April - no updates in 45 days on this chart mention. Yes, he had resistance to care - that was the case for about a week to 10 days after his stroke on 3/30. Mtn View kept this on his chart after 45 days of admittance with Zero updates, thus we had to explain to the new provider. The new place thinks he may be resisting care! A Disjointed facility with some exception such as the Speech Therapist, excellent. At Mtn View we get two opinions from two staff members and another opinion from another 3rd staff member. No cohesive uniformed rolled up decisions - poor weekly communication if any. Mtn View should look at Fields or other upgraded local facilities vs. it's unappealing worn out shoe with no laces appearance. They told us they have a broken down medical bus and it might not make it to the physician's appointment but they would be sure he would get there the next day as Mtn View had scheduled the appt weeks prior. Then they canceled his appointment a few hours later without notifying his family and rescheduled for another week out. His physician was displeased with their empowered decisions and texted us: "I'm not aware of a facility bing able to cancel medical appointments for patients at their facilities. That seems like a huge liability on their end" - quoted verbatim directly from his physician. The in house personnel who made this decision and I have a recorded conversation starts with the letter "M" I will leave her name out at this at this point. Now, one other upside (the reason for two stars) is one of his medical conditions did improve which means proper in house medical care. However, on the whole, we would advise RUN, don't Walk.

Absolutely horrible place!!! If you have a loved one here or are thinking of bringing them here…read moredon't!! The staff is only here for a paycheck they are rude to patients and tell them to use the call button and when they do staff MAKES them wait for more then 20 minutes before helping them. I went to visit a family member a few times and i heard people calling and yelling for help and none of the staff would help or even come to check and make sure they were okay. They left patients sitting in their own pee and poop for almost an hour while they stood around the nurse station just talking. People's clothes go missing and when it's brought up nothing is done to help find and return the missing clothes when if they have the name and room number on the clothes!! Absolutely will NEVER bring a family member here again it's such a horrible place for people who need the help and need to be here. I wish I could give 0 stars.

I tried to schedule an appointment. I called twice and got two different individuals. Both were…read morerude and unhelpful. I did not move forward with an appointment.

Matt helped me tremendously to rehab my back after a fall. Friendly, professional, knowledgeable,…read moreand gave me a successful path back to health!