This is the worst hotel I've ever stayed in. The main reason for 1-star is the customer service. First the front desk person (Alex) said he's the only one working. No manager is around. We were given a room on the second floor where it is only accessible by stairs. I asked if it's only two levels of rooms if there are no elevator and Alex said yes. That's the first lie. Subsequently I found out there is an elevator which does go all the way to level 7 (top floor). Then we found the room given to us on the second floor was very warm with no air. The technician came by twice. To fix the ceiling in bathroom (almost falling off) and to check the temperature. His device showed the temperature was 19c but frankly it felt more like 29c with little to no air flow coming from the vent. We were told to close the bathroom door to increase room coolness. We decided to let the room cool by leaving the room and met friends for dinner. This was around 530 pm. We came back close to 10 pm and the room was still warm. This was during the heatwave with temperature up to 35c in July 2024. We asked Alex if we could get another room. His first response was "you are welcomed to check out and I'll give you a full refund." Wow! Just wow! I've never encountered any front line service staff not even trying to solve the issue. He insisted all rooms are the same and there are no rooms available to change. Another hotel guest came by with similar complaints on the AC. She's on 3rd floor and the ac is not working too. Finally Alex let us try another room on the 2nd floor. It was equally bad. The ground floor was nice and cool and you can feel the difference when you reached second floor. No cool air at all, not even in the hallway. We kept asking Alex for another room in a non confrontational way. So in the end he let us check out a room on the 7th floor. It was just a bit cooler with more airflow but the tap in bathroom didn't seem to be working. Plus the room was carpeted and felt dirty. We decided to stay on in our existing room and Alex said we would get a discount. But it can only be done at check out the next day. My mistake was not getting that in writing somewhere as it was a different staff (Shivam) on duty when we checked out. Shivam said he would need to check with the manager who has conveniently just left on a flight to Calgary. Shivam said he would call me in 2 hours to update me on the discount. Guess what. It has been a week and I have not heard anything from him. Trying to find an email address is a mystery as this hotel seemed to have many names to it. Divya Sutra Plaza and Conference Centre (the current name on the signboard etc) Riveria Village Green Hotel (the name on my credit card charge) A warning to anyone wanting to stay here. Don't do it! The rooms are very outdated right now. The HVAC is obviously not working well. No elevator access if you're on second floor. Ice machine not working. Pop vending machine not working. The only bright side is our room has a standing floor fan. The other rooms have a small desk fan. The other guest on level 3 has no fan at all! It was a most uncomfortable stay. I should have gone to other bigger known names in the hospitality industry and not try this place. Google reviews are obviously a lie. read more

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SCAM artsist(S). There is no general manager, same guy answers calls and emails. Worst hotel ever. Unfortunate that we cannot give zero stars. They basically refused to refund our payment, grateful we didnt stay after reading the reviews. Place is cheap for a reason, they make money through the small print. read more

More than 1/4 roll of toilet paper and one bar of soap would be a great start to improving one's stay.

Very unclean. Filth everywhere, even body fluids. Had to ask for maid service, it was not provided. Had to clean the room myself. The hotub is not maintained. The lamps are broken as well. The upsides are that it's pet friendly and has no bedbugs. Beds are also comfy and the pool is nice. read more

I think there's definitely a reason this hotel runs under a different name and has not been claimed on yelp. Easily the dirtiest place I've ever stayed. It was like being in a trap house. Dusty, dirty, and gross. I think the only positive is that it's pet friendly and there's a space outside for your dogs to roam and sniff. Otherwise it's pretty gross. Kinda wish I had just brought an air mattress so I didn't have to sleep on the bed covered in someone else's hair and stains everywhere. read more

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That whole hotel was filthy ... inside and out. Beds were old and hard. Air conditioner was extremely cold and no way to control the unit. We only had 2 large bath towels ... no face cloths or hand towels. Wanted to have a hot tub ... but wasn't even working. How dirty the rest of the place was... we would have been reluctant to use it. read more

I stayed here a few months ago. I was charged an extra $100 on my cc "for damage" before even setting foot in the room (which was refunded after my stay). That was super inconvenient, as I had already paid for the room when I booked it online. The CC charge had a different name than the hotel, which just feels shady. There was no AC in the room. The fan was just pushing hot air around. The hot tub was inoperative. The hallways reeked of cigarettes. There were several long-term "residents" who were creeping around the parking lot, peeking in the windows of the cars in the wee hours of the morning. The only saving grace was the price. It's a cheap hotel, and there's a reason for that. I find myself back in Vernon this weekend, and I'm staying at a great little B&B up the mountain for the same dollars. Avoid this place. read more

(This hotel is now called Riviera Plaza) Upon checking into this hotel we were told there would be an additional charge of $25 for a pet-friendly room. We have no pets, and repeatedly told them that. They said it didn't matter, and that the room looked cheaper on the website because they charged the fee later. Nowhere on the booking site did it mention anything about paying a fee even if you don't have a pet. They do not publish the actual price of the room, but instead hide the fee, making you think you got a room at a great price. Stay here at your own peril. Never again will we. On the plus side, when we found a bloody tissue in our bed housekeeping changed the sheets. read more

Divya Sutra Plaza And Conference Centre - Bloody tissue in bed - Hotels Near Me - Vernon, British Columbia

I knew this was a cheap hotel for just a quick nights stay, but cheap has turned into an expensive stay, as after we left, my CC was charged $113.50 for a broken toilet seat? This has been reported to police as a possible fraud, and we are waiting for the manager to call to rectify this issue, as $113.50 is one expensive toilet seat, as you can see by the photos, that seat was already broken, and any broken parts are clearly removed! This is a make money scam, these cheap hotels pull, especially when they have your CC numbers on file!! Do yourself a favor and keep scrolling as you don't want to stay in this dump!! They were also NOT WEARING MASKS, which will be reported to Worksafe BC, nor following any protocol!! read more

Divya Sutra Plaza And Conference Centre - This is how we found the toilet, and they billed my CC $113.50? We are reporting this to the police as fraud! - Hotels Near Me - Vernon, British Columbia

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Second time staying here and love it. Had to check in late because we couldn't find the cottage but the staff were super friendly as always. Rooms are clean, TVs a good size with lots of channels, and coffee and fridge is in the rooms. They got me covered for a fair price. read more

Divya Sutra Plaza And Conference Centre - Large fenced in area on the pet friendly side! - Hotels Near Me - Vernon, British Columbia

cleaning customer service and alot of other things i don't recommend this hotel the hot tub was closed when we came too and it was a such a big issue that we had to change rooms the front desk lady was mean and rude read more

This place reminds me of a inn, not a hotel. Front desk staff were friendly and helpful. Came into room and noticed the general construction was falling apart. Seems like they have tried to repair but did it cheaply and it shows. The blinds were missing a piece, I had to move one just to have privacy. It was fairly clean, but the carpet could use a shampoo. I have stayed in hotels that had toilets close to the tub but this one is extremely. Bed was firm, which is okay for me. It was fairly quiet stay, and wifi was good. read more

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Good beds, horrible pillows, very very noisy bathroom fan that could not be turned off. At check-in we were charged an extra $100 surcharge for "damages" (what damages!?!) and were told the invoice would not be put through on our credit card because it was done "just in case". It was charged to our credit card! Upon complaining the next day we were told that it would be reversed upon check out, which in all fairness it was. But why the charge was out through in the first place when we were explicitedly told it would not be just made no sense and gave us the feeling of being untrustworthy and unwelcomed. The kicker was when we asked for our complimentary breakfasts as noted on the internet booking site that we had originally booked through, we were denied because, the staff member told us, they were only given out to people who booked directly with the hotel! We will not stay there again! read more

We booked a room through booking.com, which we thought was pet-friendly but quickly learned that the room we reserved could not accommodate the 2 dogs we had travelling with us. We booked an additional room, fully accepting that we probably didn't read the details about our reservation well enough. The staff member was curt, but helpful in booking us another room, but that's where any pleasure in our stay ended with the remainder of staff interactions were bordering on hostile. The pet friendly room had a terrible odour, and the blankets were so thin you could hardly call them blankets at all. On day 2 of our stay we were curious about why we hadn't any room turn-overs and wondered if services were reduced in response to COVID-19. We asked staff at the front desk if there was an alternative cleaning schedule because of the pandemic and we were going to follow this up with a gentle request to have towels, toilet paper, and fresh sheets for our room, but the staff member was immediately on the defensive "If you wanted your room cleaned, all you had to do was ask!" We tried to tell them that we appreciated the current situation, but it was really hard to get a word in with the staff at this point. We had the room flagged for attention (sign on the door for Maid Service, ASAP) with no staff response, and even after the in-person service request at the front desk, no one came to support us. So, if you like dank foul smelling hotel rooms with uncomfortable beds and angry staff, then this hotel might be perfect for you. However, if you're looking for a hotel that won't offend your senses, and where staff engage you with even a pinch of professionalism, I would take this as an honest recommendation to book elsewhere. read more

Dear Riviera Plaza and Conference center: Or is it Village Green Hotel? I'm confused. I know I paid for a room at the Riviera Plaza and Conference Center when I booked my stay through Expedia, but when I arrived, everything was branded as "The Village Green Hotel." How do you personally identify? Should I address you by your Christian name or your street handle? My best guess is you're an aspiring actor and one of these is your stage name. I find this especially plausible after watching you "yes, and" your way straight through a virtual labyrinth of outright bullsh*t without missing a single step. That was some top-tier improv. I especially enjoyed your performance related to the nonexistent business center (half the reason I opted to book a room). "Business center?" you stammered, repeating my question to emphasize your confusion. "We don't have a business center, sir." I then pointed out that you advertise having one on your website. I saw a twinkle of terror in your eyes in that moment, a lone indicator that you knew you'd been caught in an obvious lie, but it was gone as quickly as it came. You didn't even blink. "Oh, yes, well it's closed, sir. Sorry . . . because . . . covid." I mean, WOW. You deserve an Oscar for that one. Thank you for reminding me of why we consider the con to be an artform. Speaking of cons, we need to discuss your breakfast (using that term as loosely as possible.) "Oh, where is breakfast?" you replied, echoing my question, likely a stall tactic to buy time to get into character. "Breakfast is right here," you finished, as you reached under the front desk counter and pulled out a small paper bag. You handed me a bag containing two individually wrapped Dad's Oatmeal Cookies and a Quaker granola bar, called it "breakfast," and never cracked a smile. That's some Jedi-level mind-f***ery. But you and I both know that's not breakfast. That's a Sunday School snack, minus the watered-down Kool-Aid and stories of a magical flying Jew. If you want to skimp on breakfast, there are acceptable ways to do so. Low-end North American hotels have maintained a long-held tradition of throwing a box of donuts out next to a coffee maker in the foyer and calling it "continental." The fact that you couldn't even be bothered to attain that basic level of mediocrity is a testament to your wanton complacency. But in the end, I'm glad you couldn't be bothered to maintain even a semblance of decent service. I'm glad that the hallways were lined with trash and smelled like a combo of stale cigarettes and broken dreams. I'm glad that when I followed the signs to find the fitness center advertised so prominently on your website, I came to a locked security cage door with no signs or explanations. Hell, I'm even glad that you somehow managed to charge me an extra $35 over the advertised price on Expedia. You see, were it not for all of these shortcomings, I would have felt horrible for how I left the bathroom. I don't envy the maid who had to manage that disaster. But you're the one who gave a vending machine oatmeal cookie to a guy with lactose intolerance and IBS and then expected him to do his business in a glorified toddler training toilet. What did you expect? That's pure cause and effect of the most basic variety. This also indirectly explains why your trashcan now smells like the aftermath of a fetish party at the R. Kelly mansion. The toilet was clogged, and the lobby bathrooms were boarded up with OSB like a downtown Minneapolis convenience store preparing for the George Floyd protests. What else was my wife supposed to do when she woke up with a full bladder? Granted, had we known all of this would happen ahead of time, she probably would have passed on that side of asparagus at dinner, but we're not psychics, dammit. My parting advice: Give up on hospitality. It's just not for you. Go where you can shine. Change the sign, add a few locks and rebrand yourself as a private prison. You're welcome. read more

Stayed here June 24-26, as family was having a reunion in Vernon. Most people were staying down the road at the new Holiday Inn, but we booked the Village Green as it was being advertised as "newly renovated" and was $15 less. At check-in we were "greeted" by a short and rude middle aged man who made us feel like we were inconveniencing him by trying to check in at 2pm ("our check in doesn't start till 3"). We finally got our room keys and learned that the "newly renovated" aspect of the hotel only applied to the stone facade on the exterior of the building and a light reno to the lobby. The hallways still had dated carpet and a gross plastered ceilings, a strange mildew-y odour. The rooms were equally as dated. The "two queen beds" were actually two twins, and they were spring mattresses, which I didn't even know still existed. Noisy and uncomfortable. The bathroom had a new square(?) toilet installed and a new liner around the tub to make it appear new. Bad fluorescent lights. Very thin walls and a gap under the door made for poor sleeps. Everytime another room's door would close we could hear the slam in our room and the walls would shake. We could here housekeeping talking in the hallway, way too early in the morning. There was some sort of highschool grad party in the room next to us which we felt light we were apart of, as we could literally hear the words being spoken on their TV. We stopped by to visit family at the new Holliday Inn down the road. It was brand new, clean, and had friendly staff at the front desk (who offered us coffee and a newspaper as we waited). We were kicking ourselves for choosing the village green over the HI.....not worth the very small savings. read more

We had a fantastic stay in Vernon last weekend at the Village Green Hotel. The staff were very friendly and accommodating, the room was pleasant (the 2 Queen Room) with great beds and pillows -- I am a huge pillow critic and these ones passed the test! Aside from having a great location across the street from the mall, attached to the hotel was a bar, which was nice as we didn't have to even leave the premise to have a nightcap. Besides the staff and the room, the other things that were fantastic about our stay were the made to order breakfast that was included in our room rate. It was really nice to be able to go to a sit down restaurant and be served, not to mention the breakfast wrap was a great way to start my day. But... the best part of our stay - the pool. It was like being in a bathtub! So warm that we didn't want to get out. In fact both mornings we stayed well longer than anticipated. It was especially great after a day (and evening) of wine tasting. read more

A very very average hotel. Beds were comfortable and the staff were friendly, but the wifi was incredibly spotty, the pool was straight out of a bygone era (a shallow end that was nearly three feet deep!) and the general construction wasn't very good (the floors were so uneven that our door wouldn't open all the way). It was fine, but I don't think it would be near the top of my list for further visits to Vernon. read more

Crappy hotel...They told us to wait until past 8:30 pm to get the rooms we had reserved, even though the "check-in" time is at 3 pm. The concierge is not even apologetic about it. They told us at 7:30 pm there were people in the rooms we had booked and that they would try to quickly clean it in 30 min once the people leave, which means in this COVID environment they don't even give the rooms some time to air out between guests....don't waste your time or money with this hotel! Very disappointed considering the price. read more

I came here with my little 3lb Chihauhau service dog. we had a main level walk out onto nice grass. for both of us to sit outside and enjoy the sun..the room had nice air conditioning...carpets kinda gross and did have issues with my blinds and the toilet almost overflowing twice....the pool wasnt had .its indoor.. but looks outside as it's got glass walls and doors which are left open during the day. .so it's not too bad. The BIGGEST thing that this place has going for them is the STAFF They bend over backwards to make you happy....when I called about the toilet. He was here in 5 minutes. Same with the blinds...with such a great attitude!!..Jay at the front desk not only cracked me up..but he totally went out of his way to find me menus .... (197 steps Jay..lol)...all in all ..my little girlie and I enjoyed our stay read more

STAY AT YOUR OWN RISK. The bathrooms and sheets were questionably clean. We even had an unexpected guest come into our room at night. The staff had a mixup and gave our room to another guest. This is absolutely unacceptable. read more

The rooms were old, there was no sound proofing. At midnight I was woken by a noisy crowd, again at 2.30am. I phoned the front desk to ask them to shut down the noise or move my room. No answer. The free breakfast wasn't good, the fruit wasn't fresh, the muffin was stale. Due to the noise I would say this is the worse hotel I have ever stayed in. I even heard someone snoring, it was like the noisy people in the hall were around my bed. Carpets in the room seemed dirty. I usually give positive reviews, I have nothing positive to say, I don't recommend staying here read more

The pet friendly rooms were great, all backing onto a fenced yard. The room itself was tolerable with a bath tub that took an hour to drain and poor lighting. Bed was ok , nothing special. The walls are paper thin so be prepared to hear dogs barking, babies crying, tvs playing at all hours of the day and night. The free internet was inacessiblw for the two days i stayed there. The price is way to high for this outdated hotel and I might have given the hotel a slightly higher rating but the bitchy front desk staff from check in to check out put a sour note on my entire trip read more