Great place for Massage. I'm only in town for one week. I went to two other places…read more But they were not good just relax 3 I recommend a tentative to my concerns and my body feels great. I recommend this massage place to all that come to Colorado Springs

I've been in there a couple of times. They do a nice massage. however today I went in intending on…read morea foot and body massage; $100.00. they told me it was $140, they expected a $40.00 tip before we ever got started. I always tip well, but for you to expect that is insane. I was even more shocked that they had no business to start with. I should bill them for my driving time!

I had a sore neck that bothered me for several days. But after my wonderful massage at Orchid…read moreMassage, it was better. I am new to the area and glad I found this massage studio. I will definitely be returning. I highly recommend.

I had a very frustrating and confusing experience with Orchid Massage. I called in the morning and…read morescheduled a 90-minute appointment for noon, and the woman I spoke with confirmed it. Shortly after, I received a text from an unfamiliar number saying they were busy and couldn't talk, which was already confusing since I didn't know who it was. When I asked who I was texting, the response was unclear and a bit abrupt. Eventually I realized it was the massage place, but the communication was very difficult due to the language barrier and lack of clarity. Around 11:00, I was told they could only do a 60-minute massage if I came immediately, so I adjusted my schedule and arrived early. When I got there, the therapist used Google Translate to tell me she had another client at 12:30 and implied that if I had come earlier (which was never clearly communicated), she could have done the full 90 minutes. At that point, after the confusing communication and change of plans, I decided to leave. The space itself also felt a bit off to me--it had a strong chemical cleaning smell and didn't feel particularly welcoming or relaxing. Overall, the lack of clear communication and inconsistency made this a disappointing experience. I wasn't able to receive the service I had originally booked, and the entire interaction felt disorganized.

Let me say I will follow Mark wherever he goes. I've been getting massages from him for a few years…read more- my first experience with him was when my neck was so tense I could hardly turn it. He spent the hour slowly working all the muscles and by the end of my session, I was almost back to normal. Since then, I've seen him for deep tissue and he has helped with my tense shoulders, plantar fasciitis, and helping to relieve general tightness and stress. If I don't have a specific area that needs attention, I turn him loose on a "search and release" mission where he seems to have an almost preternatural ability to find knots and tight muscles. His years of experience show. Do your body a favor and go see Mark.

I purchased a massage coupon through Groupon and tried to schedule a session. I called numerous…read moretimes and left messages with their AI system. each time I was assured a therapist would be in contact with me shortly. I was "NEVER" contacted. This is either a scam or horrible horrible customer service. If it were possible to give less than one star, I would do so. Don't waste your time.

I have abdominal discomfort issues and back in 2005, when Cat was in school, she gave me the best…read moredeep tissue massage on my stomach that I've ever had. She was so gentle but firm and was able to unleash a lot of knots and tightness, bringing me great relief. Her tender bedside manner and professionalism are wonderful! Wish I lived in CO so I could get massages by her regularly.

From the owner: Neuromuscular Therapy Pain and Injury Recovery…read more Deep Tissue Prenatal Sports Hot Stone Swedish Chair Medical Massage (auto accidents)*

Amazing! Shari is super sweet and very knowledgeable. She listens to exactly what you say is…read morehurting, and sometimes it's caused by a completely different area than you thought! I went in this morning not being able to move my neck to the left, and it was actually because of what was going on on the right side. I feel so much better now, and have so much more range of motion. I highly recommend seeing Shari!

BE AWARE: Don't trust your GPS to take you to this address! You will get lost! Just use the…read moredetailed map on the back of the business card and follow those directions! The parking lot's access is from Janitell rd. From i-25 take the 7-Falls/Circle exit. Drive EAST (away from the mountains). At the light, turn left on Janitell rd. Mystic Mermaid is inside the 3rd building on the right hand-side #2860 is marked on the black awning of the entrance. (What is marked as the Crowne Plaza hotel on the business card, is now Hotel Elegantee'). The massage studio is on the 3rd floor. Take the elevator up to 3, hang a right, go down the corridor, the second door on the right is suite 301. Ok, so now for my review. I bought a set of 3 Hot Stones massages from Groupon. I have to say I was a little apprehensive about buying a bundle (without having ever used this business) but after trying my 1st massage today, I have to say that I am actually looking forward to my next two sessions! I tried to first contact Shari on FB, and then I tried email...but I finally had to call her to reach her. I don't think she is online much...which is ok. This was not the typical massage I am used to. The best way I can describe her practice is: 'a hybrid between a chiropractor and a masseuse". Shari uses two techniques "Ortho-Bionomy" and "Chapman's Neuro-Lymphatic Reflexes" that are very mechanical in nature. It reminded me of when I used to go to physical therapy, to heal a damaged shoulder ligament. This is truly a place where you come when you want to heal chronic back pain or when you truly need your knots to be worked out of your muscles! I was pretty relaxed during the massage, but I had to voice my needs thorough the session, I can never fully relax when I am engaged in conversation. Also, as you can see, the room is very soothing and relaxing, but there is still quite a bit of natural light filtering in from the window. So this is not the 'dark' environment that I usually prefer for deep relaxation massages. I want to reiterate that I am very satisfied with the service she provided! I think that she offers a service that is far more elaborate than the classic 'relaxing rub down in the dark'. Shari has over 25 years of experience as a masseuse! She, herself, suffers from chronic back pain; that's how she was first introduced to Ortho-bionomy by a friend. The benefits were so great that she went on to study it herself and has incorporated it into her practice. She is very personable and the office looks very soothing and relaxing. Both sounds of crashing waves & classic instrumental music was playing softly...which helped to drown out environmental sounds. I will update my review after my 2nd and 3rd visit. But so far I am glad Groupon led me to this lady.

My experience started with my husband scheduling an hour massage for me for our anniversary…read more Unfortunately, the same day of my appointment we tested and the results came back positive. So the right thing in our mind is to let them know, regardless of the late notice. Understanding that this is a business I totally understand and felt like us explaining that we were sick, we were still wanting to let them know because we don't want to spread it. We were still charged the 50% for even letting them know, which I would think is an emergency. Now come to think of it, the only solution I felt like I could have happened was to just come in there sick with COVID without being transparent. It was also seeming like we HAD to reschedule or they would charge our card for the full amount. There was no consideration, customer service, or understanding at all regarding being sick. In addition, I wish there was a way if I schedule a full hour massage and I am running late (with communication) to get a massage for the remaining 45 mins isn't used? And I want to make it clear I understand being late or sick with COVID isn't anyones fault, but just wanted a little of consideration. Edit to add: Image is showing the time stamp of leaving this establishment - owner incorrectly stated I was 45 minutes late to my appointment, however to my understanding my appointment was at 11:45am so by the time I asked the front desk and get on the elevator, go in the back, get denied service, call my husband, and go out to take the picture it was 12:20pm. From my calculations that is 25 minutes, again ma'am what happened to the allotted time I was booked for... the full hour.. You just added an extra 20 minutes. So, no I don't understand...

Don't get me wrong, the place is beautiful and offers lots of tiny perks like snacks and a free…read moredrink with your manicure. My mom loved her facial and the staff was very friendly and inviting. However, not even 24 hours later and my manicure was RUINED. It's not like I was even doing any sort of intense activity that you would expect to have your nails chipped. Not worth the money I paid.

I booked a regular facial with Allie, and listed sensitive and dry skin as my main issues. My skin…read morelooked and felt great afterwards, very hydrated and soft. The facial massage was absolutely amazing! The spa has a nice waiting area and flavored water options while you wait. The treatment rooms are quite comfortable and relaxing. I highly recommend the facial here.

I randomly twisted something in my back and was calling all over for a place that could take me the…read moreday of it was sooo bad, and luckily, they had an opening where they got me booked pretty quickly. Immediately the vibe was good, the staff were very kind, and my masseuse asked great questions about what I wanted/needed! Went in unable to turn my head or lift my arm, and left being able to do both of those things I definitely recommend this place not just for their great work, but for ease, pricing, and quality for your money!

Great massage therapist staff and flexible appointment times. Office staff is friendly and they…read moreaccept health insurance.

First I want to say the few massages I have had here were great! However at the end of both of them…read moreI was immediately told that "weekly sessions would be the most beneficial to my health." And they probably would be, but I can't afford $130 a week for a massage. When I told the therapist this she looked annoyed with me. Then on my way out I was pressured to schedule my next appointment right then and there because "they are booked a month out." Which isn't true because both times I was able to schedule the week of on their website. This place is great at what they do, but way too pushy in the middle of a pandemic where people are struggling financially.

I was asked to pay before the massage $60 and upon trying to leave the older lady therapist showed…read moreme a piece of paper with $20 tip written on it ( for a $60 massage). The other customers I overheard arguing over this issue got quite loud about it to the point I thought it was going to get physical! In this country I thought tips were supposed to be voluntary and 'earned' for good service -not a bad massage!

I was required to pay in advance, which I didn't mind. However, I was asked to leave a tip before…read morethe massage even began something I found quite unusual and inappropriate. When I did tip, I was told it wasn't enough. At that point, I requested that the transaction be canceled and my money refunded. Unfortunately, this experience left me with the impression that the business prioritizes profit over professionalism and customer service.