Phones were down... for a week. How do you do business that way. Rented a machine, brought it home and it did not work. Returned for a working one (2nd trip now). Went to return the next day and the business closed early with no note on door and still cannot call. (3rd trip). Had to make 4th trip to return machine and phones still down. Will never rent from here again!!! read more

I called and talked to s gentleman about renting a man lift, he said he had one, said I could pick it up after 3 on Friday, called back talked to a lady and confirmed pick up and said I would be there by three with credit card, when I got there at 2:30 the lift was being hooked to another truck, I went in and was told I had to secure the rental, I said if they would of told me that when I called I would of came right over with payment, then they said well you have to book a weekend a week in advance, totaly opposite of talking with the gentleman early that morning when he said he had one left to rent and it was only a year and a half old in great shape, not only did they tell me I could rent it that day they lied to my face saying I had to book it in advance, that is a terrible way to operate a business read more

We have used DIY in the past for events and while the Customer Service on the phone was good, delivery was not. This past weekend we had an employee event and were assured delivery would take place at 9:30 with the inflatables and dunk tank fully operational when our event started at 11a. The dunk tank did not arrive until 10:25 and the inflatables not until 10:35; as employees were arriving for the event, the entertainment was still coming off the truck. The equipment was not fully operational until 11:30am. The toddler inflatable appeared to have had some type of soft drink spilled through out and we cleaned before allowing children in it; many of the other inflatables were also quite dirty. The cotton candy machine we rented also did not work properly and we stopped using it sooner than planned. read more

We used DIY for my sons wedding. They provided the tables, chairs, and table clothes delivered and picked them up. They were perfect, called us before they delivered to meet us there and when they were to pick back up. Everything was perfect and we would use them again in a heartbeat! read more

I have used them many times over the years for both work and personal rentals. They do a great job with it all. They have always been able to get whatever I need. They deliver and set-it up in plenty of time. I have used them from simple table and chair rentals to putting on a carnival for about 2,500 people. I have always had a great working relationship with D.I.Y. I highly recommend them. read more

Rented a tent and some other things for a wedding. Kind of a tale of two experiences. The good: Experience with the office staff was perfect. We visited the shop and they were really helpful and friendly. They had all the items we needed and were happy to show us and discuss with us about what we really needed. The prices they had were great. We shopped around and found DIY matched or beat anyone else. And they were really kind about working with us about payment and being flexible with us as we added and removed items. They were really generous with us about delivery, setup, and our order in general. The bad: The setup and delivery work was really not great. The set-up crew apparently forgot some tools so they had to leave before the tent was all the way up, but said they would be back to finish that night. Unfortunately they didn't show up until the next morning, because the office had told them it could wait (which it could), but gave us no call, so we were wondering what had happened. The crew also forgot to drop something off, so we searched for it until the DIY staff checked the truck to find that they forgot to take it off the truck. As well, the tent seemed like it could have been cleaned better before it was set up. There was a lot of dirt and dried grass. We took a broom to it to clean it up a lot, but it seems like they could do this. So we did end up getting everything we wanted before our event. The office staff was wonderful and were easy to deal with before and after our wedding. But mixups with delivery and setup added a bit of hassle at a time that wasn't ideal. read more

If u rent a skid steer from him and get the blue trailer make sure u back onto the trailer when loading or u will end up in a ditch or worse!!! Rented a skid steer from them. The employee helped tie down once it was loaded. I was driving on us 63 and once I got up to about 45 mph the trailer started fishtailing and I ended up in the median going towards oncoming traffic luckily the median slowed me down and nothing worse happened. Once I made it to my destination and started to use I caught one of the teeth on a stump and it literally snapped off one of the teeth which I've never seen before and I've used several different skid steers. I continue to use on dirt and noticed the piece next to that tooth had started to bend back so I couldn't continue to work. Took the bucket to my dads and spent the day repairing and welding this mans bucket for him. Then rained all weekend so only used for maybe 4 hrs total. When I returned and told him so that hopefully no one else gets hurt from using that trailer, and inform him of the issue . He was like did u load it backwards, I said no I didn't know (his employee apparently didn't know that either because they were right there when I loaded up). He could have cared less about that. When I told him about the damage, he was furious about the bucket and assumed that I was using it for a ramrod( his words). The bucket was made of some sort of cast and obviously had been already cracked or damaged or it wouldn't have snapped off like that even if I was using it as a battering ram like he assumed. So he was a real asshole to be nice about it and probably still doesn't make sure people leave there with a safe trailer. I will say the skid steer seemed to be nice machine and the price was really reasonable but he needs to make sure his employees are trained to know the small details like which way to load the equipment so no one gets killed. read more

Started out OK, but when I tried to ask for a refund of my deposit (due to a sudden change in my event date), it was horrible. I spoke directly with the owner, Holly, who stated that she would not refund my deposit, because our phone conversation was my signature on a contract - despite the fact that all of the information was not provided to me over the phone, and I NEVER received the contract in its entirety. She refused to send me the full contract so that I could read it and then dispute it, and was extremely rude. Never do business with them over the phone! If you absolutely have to use this company, go in to the store, ask for all paperwork up front before paying any kind of deposit or any money, and make sure you read EVERYTHING, and sign in ink! And you better hope that you don't have to change the date of your event! read more