Today I drove to their store to get my Ukelele button built from my instructor Gloria who highly…read morerecommended this honest music store. I am so glad to get my Ukelele strap, extra pack of the strings, beginner book, rechargeable tuner, etc. Everyone is so friendly & nice to answer any question & fee is reasonable, book is cheaper than Guitar Store in San Mateo. Thank you for your excellent service & I know where to go next time for my music supplies.

Be Warned. I also had an extremely rude experience as another Yelper posted. I took my Vito alto…read moresax in to have the low C fixed and to get an estimate for pad replacements. The serial number places it from the Yamaha factory in Japan in the early 70s. They said that it would be inspected and I would get a phone call about an estimate. They did not review the horn with me. It should have been my first red flag. A few days later I get a call informing me that 'the instrument needs a complete overhaul and that when they put a light in it it was just full of leaks everywhere and would cost $1500 in labor and $200 in parts and that it wasn't worth it because of the value of the instrument' in an arrogant judgmental tone. When I picked up the horn, I was again told about leaks. This told me everything I needed to know because I too have put a light down my instrument to find the leaks and know exactly where a 1972 vintage alto that's never had it's pad replaced is leaking. And it wasn't were he was pointing to. I don't know who hurt you or which horn you're confusing mine with but I felt like I was being lied to. If you didn't want to do the work, simply let me know. Telling me my instrument isn't worth fixing is unacceptable. I determine the value of my horn, not you. And being rude about it is even more unacceptable. I guess with the closing of AG Music in Oakland and abundant USD student rentals, there's no space for the community musician in their shop. Be warned when you cross their handyman-grade aluminum threshold.

I have 10 years old son and 6 years old daughter. They have been taking classes with Mr. Bertin in…read morethe past 8 months. I can't believe how much they have learned in a short period of time. Mr. Bertin is an excellent, really knowledgeable and very patient teacher. The best part of all, he's very flexible and always makes the lesson fun. My son is very confidence with his guitar and always have a "concert" for us very night also as my daughter. Her piano skills is improving every week. I highly recommend him to everyone!!

My sister has gone here for over a month learning how to play the bass (not the fish) and she…read moreenjoys going over here learning from Mauricio. The studio here is spacious, well equipped, and a ton of Beatles memorabilia. my sister says Mauricio has a lot of patience working with her as well as other students and is a lot of fun to work with. He explains topics well and he has a lot of knowledge regarding to music and production. He teaches piano, singing, guitar, instruments in rhythm, and composition. I would recommend this place to anyone who wants to learn the bass or any instrument that they're interested in learning.

The Acoustic Bass Shop and Alex Friedman are in invaluable asset to the String Bass (Double Bass)…read moreworld. The complete restoration performed on my instrument (5-String Klotz cica 1782) including removal of the top and full internal bracing were done with utmost craftsmanship. I was personally both pleased and surprised to learn Alex had worked upon arrival in NYC with Kolstein and Son Custom Musical Products. I highly recommend the The Acoustic Bass Shop for all bassists.

Alex set the sound post and finely adjusted the bridge of my bass. He was fast, efficient, and…read morekind. He served me well and for a good price.

We have been so lucky to have Jennifer as Luke's piano teacher for the past two years. He is 7 now,…read moreand Jennifer has done a wonderful job fostering his growth, with a real focus on musicality and exploring a diverse range of music. As a parent, I really appreciate that she shares detailed notes after every class with specific practice instructions. It makes our daily practice sessions at home much more effective and manageable. The regular studio recitals every six months are also a highlight--they have been incredibly helpful for building Luke's confidence and performance experience. Highly recommended!

Ms. Lee is an outstanding piano teacher. My 9-year-old expressed interest in studying piano over…read moreone year ago, and Ms. Lee was the perfect first teacher! As a former piano minor in college, I was very picky. I had "tried out" several other piano teachers for my daughter. Ultimately, I chose Ms. Lee because of her warmth, her gentle, encouraging approach, and her attention to teaching the fundamentals (correct form, posture, theory, etc). My daughter loved her and looked forward to each lesson. Even though she played "simple" pieces, they were always fun and interesting. They kept her engaged and willing to practice. What I loved is that Ms. Lee also developed her musicality and her appreciation of music. I was impressed at how much my daughter advanced in a short period of time. Unfortunately, we moved out of the area, but she graciously continued her lessons virtually until we found a new teacher. As a parent, I loved how she was so communicative with the parents and how organized she was (e.g. Google doc notes for every lesson, online theory practice, easy invoicing for payments, studio classes, makeup lessons, and recitals). Not all teachers are so organized (I have three kids who all play instruments), and I appreciated how easy it was to work with her. And... Ms. Lee also still performs, too, with local Bay Area groups - she plays beautifully, always performing at the recitals. She's an amazing teacher, and my daughter (and I) were really sad to leave her. Thank you for everything, Ms. Lee!

If you want your kids to advance in piano or any music instruments in a normal pace. This is not…read morethe place. The owners seem to care about fulfilling there teacher's schedule more than the students individual growth. As there are big gaps between teachers quality as well. Some are ok some are horrible. It depends on your luck. Of course they would tell you these teacher is specially selected for you base on your kid's whatever but in reality. The owners seem is the best teacher but they pick their student very selectively. Only the best will get into their schedule. Other's they don't care. I would never send my kid to music schools like that again. Will always get the individual teacher in the future. Amanda, My son got pass the ABRSM with distinction is mostly because of his hard-work. I want to add that your school and the teacher didn't informed us there will be a fourth song that needed to play during exam until a week before the actual exam. That being said. This shows how inexperience the teacher is and your school didn't bother to let us know as we have plan this months prior. My son only had a week to practice a bring new song before the exam and that really stress out the entire family and fortunately our son pulled it off. Again. All you care is fulfilling your teacher's schedule over the independent students growth as you have many students with many teachers who sometimes comes and go fairly quickly. I am not saying you don't care about your students but we feel we didn't get enough attention as we feel independent teacher would be a much better choice for parents who wants more growth for their kids in time.

Wonderful teachers! Staff respond quickly to emails. Flexible slots if there is a need to…read morereschedule your session.

I am so happy I found Charles to teach my daughter, Angel, to play the cello! Charles is very…read morewarm, professional, well-prepared and friendly. He is always thorough in his lessons and has well thought out assignments for Angel. He is excited when she is doing well and compliments her. When she has a hard day, he is very encouraging and warm. He has become part of the family and supports Angel even in her other activities. Charles is a passionate cello player. He plays at numerous events around the Bay Area and releases cello numbers on YouTube. I recommend Charles highly to anyone interested in learning to play the cello.

So excited that we hired Charles to play at our wedding ceremony at House Family Vineyards…read more(10-12-14). He was very professional and I loved that he played Top 40 on the cello during our wine reception hour. This was perfect and added a nice upbeat ambiance that night. The ceremony music was just beautiful and he made our wedding day very special. I would definitely hire him again :) Thanks Charles!!!

Love these guys! I've bought two beautiful instruments from them and the experience both times was…read morefantastic. They are very chill, supportive, and helpful. It's a beautiful place to find just the right guitar :) And they have a fantastic selection of ukulele's and baritone ukulele's as well!

Got my guitar restrung here. The service was excellent and fast. They have a wide range of guitars,…read moreincluding less expensive ones. I appreciated that considering where we live.

We purchased our very first piano from here at the beginning of the pandemic. We figured that…read moresince we'd be staying home more often, why not purchase a real piano!? We made an appointment to come in and Ulysses helped us out. He was friendly, knowledgeable, and helped us through the process. He didn't rush us or pressure us to buy a piano, and he was patient in answering all our questions. We went home that same day to think about which piano we wanted to get and returned a week later to purchase a Yamaha upright piano. Overall, it was a great experience and we now have a beautiful piano!

Update: Gary responded to this review... and then deleted his response a day later…read more After reading it, I actually understand and respect the appointment-only business model. If customers want a private showroom experience, that's completely reasonable. Plenty of luxury businesses operate that way. The problem was never the appointment policy. The problem was how a potential customer was treated. I live next door and have been curious about this store for a long time. I finally saw you at the business and thought I'd ask about purchasing a piano. Instead of a simple, "We're appointment-only, but here's my card--I'd be happy to schedule you," I was dismissed while you waited for your DoorDash order. As someone who works in marketing and customer experience, this felt like a textbook example of turning a warm lead into a lost customer. Your original response then spent paragraphs explaining why I shouldn't have expected service, but not one sentence expressing regret that a genuinely interested buyer walked away with a bad experience. That said, I'm adjusting this to a 2-star rating because I did see some effort to acknowledge my post, even if it ultimately fell short. Businesses don't earn loyal customers by proving they're technically correct. They earn them by making people feel welcome. A 30-second conversation could have turned me into a customer. Instead, it turned me into someone who will be buying a piano elsewhere. If you already have an appointment, I'm sure the experience may be perfectly fine. But if you're hoping to stop in, ask a question, or get a feel for the place before committing, don't expect much hospitality. That's ultimately why I'm leaving this review--not because the business is appointment-only, but because customer service begins long before the appointment ever does.

I wanted to give a HUGE shoutout to Brendan L. For his excellent customer service! You are really…read moreappreciated!!! I will be back again. I've been coming to Best Buy since the 90's and it's because of Best Buy employees such as Brendan!!! Also a shoutout to other Team mates here who also assisted me as well today! Thank you all!!! No question, I recommend this place for all your electronic needs and then some!!! Thank you Best Buy for hiring JUST right!!! Jim H.

Saw the Sony Ult 5 speaker on sale for $199.99 at Sony's website. Got excited and went down to…read moreBestbuy in Colma to see if they had it (knowing they price match). They had the speaker, brought it to the counter, the lady there (Lily or LeeLee) told me they didn't do price matching for Sony (total lie). I called Bestbuy customer service they also said that yes she should have done the price matching. This ruined my day. I will not be going back to this location. They also gave me bs when I bought another speaker back in March and a couple weeks later it went on sale $100 off. I had to go back into the store twice before they gave me the rebate. Worst customer service here, they should be ashamed. Her name was Lily or Leelee. *update I found the item on Bestbuy's website for the price I was asking to price match (sale must have updated since I went to the store) so I ended up getting it there and cancelling my Sony order. Complained to one of the managers there and they knew exactly who I was talking about. She's a short skinny asian lady with wavy hair.