Photoʻs taken at my House…read more On August 1, 2025 first visit, To repair gas line,came one more time. Never came BACK ! Cooked on a camping stove for over two months gas line never repaired. No answer To my weekly text Bad business Terrence If you go To your Yelp Page, the photos on that page were taken at my home, which I want removed. I Doʻnt have the wrong business, someone had Take those photoʻs for you use on your Yelp page. Whoever gave you those photoʻs had my family And I cooking on our camping stove for over two months. Thank you!!!

I am very pleased with the professional and quick service. Our hot water heater leaked everywhere…read moreand the new one was installed in a new location exactly as it should be, while the old one pipes were capped. The work is neat and professional. We're so happy to have someone we trust. He was even able to connect me with other tradesmen to help with other parts of the project. Great communicator and very reliable. Mahalo!

Eric was great! Responded right away, diagnosed the problem and came out and fixed it. Saved us!…read more Will for sure call him again if we ever have any plumbing issues. So lucky to have someone who can get the job done quickly, efficiently and not overcharge you, especially on the Big Island! Exceptional!

Provides high quality service at a reasonable price always responds to requests and get jobs done…read moreexpertly and quickly

Someone warned me not to use Steve's Plumbing but didn't say why; however since they were the ONLY…read moreplumber willing to take my call, I felt I had no choice in the matter. Nathan showed up and he was nice and went out of his way to try and get the thing working. This was just to be an appt for an "estimate" but he still tried his best to get this water heater working. No go, it needed all new insides in spite of being brand new. Which were under warranty and shipped to me the following week. He told me the next visit should be around $185. and I was fine with that. The next day I got an email from Steve's stating that the "next visit would be $382. for whatever reason they came back for." This was upsetting as I didn't think I was covered for "labor" under the mfgrs warranty and would have to pay it out of pocket and it was a financial hardship. Almost 80 and existing only on a very meagre SS income. Emailed Steve's to ask why it was so high; no one responded. Then someone emailed after that to ask "how the service went?" and I asked the same question again, about why the estimate almost doubled in price? And again I got no response! When a business ghosts you it's not a good sign. There is clearly room for improvement in the area of communications. I was ready to look for a different plumber when by sheer luck I met someone who knew the manager of their Kona office. This person talked to the manager and explained my situation; the next thing I knew was that Nathan called out of the blue and offered to come back over immediately and install the new parts to get the heater working. He came right over, did the work and didn't mention a thing about money. I was thrilled and willing to pay the $185. he had originally quoted me but he said "no, not necessary" and left!! In the meantime I had found out that I did have labor coverage on the water heater's warranty. I emailed Steve's and reminded them about labor being covered and asked them to please get their money from AO Smith, the manufacturer. I hope they did since they deserve to be paid for their time and work. I was not looking for free work! I would definitely use them again and I would also request Nathan if possible. I must have called at least 4 or 5 other plumbers and only one responded saying he was booked up for the next 6 weeks. Such is life in Hawaii. If I hadn't have met this person who knew the manager this might have been a completely different story...

Good service but their pricing is high compared to other plumbing services. They seem…read moreknowledgeable in providing good work.

After multiple attempts by a different company to fix a backed up drain, I called Judd at Big…read moreIsland Drain Cleaning. He was very knowledgeable and was able to fix the issue quickly. Whereas the previous company initially charged me $1800, Big Island Drain Cleaning charged me a fraction of it and actually fixed it. If you have a clog in an older house with cast iron pipes, this is definitely the company to go with.

Judd & his staff are excellent, honest & forthcoming in their immediate response & service! I had…read morean issue but they were back at my home the following morning to repair it! That's excellent!

We have had such a great experience when having them come over to take a look at our air…read moreconditioning. They always give us great advice and are quick with the service and always very thorough. Thank you very much.

Terrible company!! Would never recommend to anyone.. had repeated bad experiences. Hired someone…read moreelse to fix the issues, super happy now.

When it rains it pours and we had another big plumbing issue arise! I immediately called Lindsay at…read moreBarack and scheduled an appointment. Must have been our lucky day because Riley was able to come in the afternoon with everything necesssary( confirmed through Cory) for the repair-we are SO appreciative to be able to have water-two outstanding plumbers-one phone call-best on the island without doubt. Kerry and Sue M

Barack plumbing installed my water heater exactly 2 years ago…read more beautiful installation, excellent 12 year warranty on the Rheem Gladiator heater. this week I shut off the valve leading to the heater while we worked in the bathroom. the first fitting from the valve started dripping immediately. water sensor alarms go off, we call Barack and they respond. they fixed the leak and gave me a discount off the regular service charge even though the warranty on their work was 1 year. I highly recommend.

Aaron is amazing. He was prompt to respond and was able to provide next day service. He replaced…read moreour broken water heater. He was able to look at a few other things that we needed work done for our remodel (replacing old connections, removing toilets etc) he came the following day to take care of that as well. Highly recommend him and we will be using him for all of our plumbing needs.

Aaron and his crew did an awesome job changing out my grandmas leaking outdated shower. It looks…read moreamazing! Aaron responded quickly and was able to come to look at the shower and provide a quote that same day. He worked very hard and also made sure to clean up everything after he finished. He also is very knowledgeable and honest. I will definitely be calling him for future projects.

Great response and service on a timely manner They came the…read morenext day and provided ultimate service

Total cost to replace a water heater. $759.67…read more Our neighbor had their water heater replaced recently and they recommended 3J's. So I called 3J's and I did not ask for an estimate which was my mistake. They picked up a new water heater (less than $400) which I ordered and paid at Home Depot. They brought it to our condo and replaced the old water heater. There are 4 water heaters in an attached storage outside of our unit. They had to maneuver other water heaters to take ours out. They did not tell me when they arrived and I'm not sure how long it took to do the job, but I feel like they were not there more than 2 hours. A couple days later, I received an invoice of total $759.67. Drain down & move neighboring water heaters to gain access to faulty water heater: 2.5hour X$225/hr, heater flexes: 2X$24, Misc CPVC: 1X$15, Heater pick up$50, Heater disposal $50 and GE Tax.