Daniel and Joey are the best HVAC technicians on the island, they properly diagnosed the fault with…read moreour Fujitsu split unit as a faulty fan assembly, replaced it and the system works perfectly. This is the only place to call for all HVAC related issues or replacement. Brad&Jennifer

They were recommended and had good reviews but if you really want to get your issue addressed may…read moretry another business. Booked with them last week but then on Thursday did not show up and no notice whatsoever even though I had told guest they would come. Then they said would come on Monday but again no show, no courtesy call, nothing. Then when i tried to pin them down, ghosted me. I guess I understand if you get busy but then communicate. It seems the customer comes last with this business.

Someone warned me not to use Steve's Plumbing but didn't say why; however since they were the ONLY…read moreplumber willing to take my call, I felt I had no choice in the matter. Nathan showed up and he was nice and went out of his way to try and get the thing working. This was just to be an appt for an "estimate" but he still tried his best to get this water heater working. No go, it needed all new insides in spite of being brand new. Which were under warranty and shipped to me the following week. He told me the next visit should be around $185. and I was fine with that. The next day I got an email from Steve's stating that the "next visit would be $382. for whatever reason they came back for." This was upsetting as I didn't think I was covered for "labor" under the mfgrs warranty and would have to pay it out of pocket and it was a financial hardship. Almost 80 and existing only on a very meagre SS income. Emailed Steve's to ask why it was so high; no one responded. Then someone emailed after that to ask "how the service went?" and I asked the same question again, about why the estimate almost doubled in price? And again I got no response! When a business ghosts you it's not a good sign. There is clearly room for improvement in the area of communications. I was ready to look for a different plumber when by sheer luck I met someone who knew the manager of their Kona office. This person talked to the manager and explained my situation; the next thing I knew was that Nathan called out of the blue and offered to come back over immediately and install the new parts to get the heater working. He came right over, did the work and didn't mention a thing about money. I was thrilled and willing to pay the $185. he had originally quoted me but he said "no, not necessary" and left!! In the meantime I had found out that I did have labor coverage on the water heater's warranty. I emailed Steve's and reminded them about labor being covered and asked them to please get their money from AO Smith, the manufacturer. I hope they did since they deserve to be paid for their time and work. I was not looking for free work! I would definitely use them again and I would also request Nathan if possible. I must have called at least 4 or 5 other plumbers and only one responded saying he was booked up for the next 6 weeks. Such is life in Hawaii. If I hadn't have met this person who knew the manager this might have been a completely different story...

We needed new pipes/shower fixtures in our bathroom. Steve's Plumbing were the first company to…read moreactually answer their phone and call me back. We were lucky to get Nathan to help us! He communicated the situation to our understanding, and took his time making sure everything was done correctly. He was polite, professional, and cleaned up after himself. Yes, it was expensive however, the quality was worth it. It's also good to know that if there's any problems; I can call Nathan. He's an asset to your company and an employee I would trust.

Enough waiting for a call back from this company. We bought a $6,000 plus fireplace from them yet…read morethey are not available to provide service or support. Way before the Covid debacle; this company has had issues in providing quality customer service. I guess your better off not having a fireplace or if you do buy an electric one.

Recently had new mini-split A/C system installed in entire house. Very prompt and professional…read morecompany. Knowledgeable about their equipment and coordinated great with my electrician to make sure I had necessary power for install. Received detailed quotation in less than a week's time, Ed was very open to responding to my questions about the quote and helping educate me about split system A/Cs. After placing my deposit I was able to get on their schedule for installation in about 3 weeks. Unlike many other companies, Hawaii Fireplaces & Air installs ceiling mount mini-split systems which look clean and seamless and don't stick out from the wall in each room. It is more work to install the ceiling mount style but very worth it. No one would every guess I didn't have central A/C. Every employee and installer was helpful and worked as a team which says a lot for company management. Installing A/C for the first time is expensive and a big investment and you want it done by experienced installers with a great attention to detail. I plan to also use them for continued maintenance to keep my system running great for years to come.

My Daikin Split AC Unit has been putting out bad smelling air for awhile and needs cleaning. I…read morecalled ACS a year ago and they said they would call me when they had time to do the cleaning but they NEVER called me back even after I called twice. I just called them again and all the lady did was interrogate me repeatedly asking which company installed it and why aren't I having THEM clean the Split unit etc. OMG, what does that have to do with ANYTHING? Are you doing business with the public or not? I don't enjoy disparaging previous contractors so I just choose to not do business with them again but the (unnamed here) Split AC installers did a terrible job which is why I didn't ask them to do the cleaning. They didn't want to put the AC unit where the previous unit was at then had to move the new unit again after they determined that it wouldn't work where they had tried to put it, Sheesh! Then they didn't fulfill the contract including failing to remove and dispense of the old Split AC unit which I had to get my grandson to help me remove, including other issues. I would NEVER hire them again after they bungled that installation. So WTH does that have to do with hiring ACS anyway? Don't worry, I won't be contacting ACS ever again!

It's always a worry when you desperately need service for something as essential as air…read moreconditioning for a rental property during a guests stay. Most A/C repair companies are too busy to sympathize with your situation and just coldly add you to the bottom of the list of service appointments. Rarely scheduled for the day you have called, causing further stress and cost, because now you have to offer refunds or discounts to suffering guests. NOT the situation with ACS! Understanding our predicament, a service tech was dispatched the day we called, a Friday. A special shout-out to U'ilani the dispatcher who repeatedly took my concerned phone calls. She could not have been more reassuring and calming. U'ilani is a customer service pro! Unfortunately, the service tech initially misdiagnosed the problem and the A/C failed again that evening. Frantically, I called the next morning, but now being the weekend, they were closed and I could only leave a message with their answering service - I thought for sure I would have to call again Monday morning. But, NO. Within a couple of hours I received a call from Shirley, ACS VP/Owner! And like U'ilani, actually was very sympathetic to our dilemma and promised to stand by their work and send someone out first thing Monday morning. And that's exactly what happened with an A/C happy ending. An understanding ear and merely a commitment to standing by your work is often the most assuring for a client in need. Thank you, ACS!

The owner of affordable Appliance, Jeff, responded 24 hours after I posted a negative review of his…read morebusiness by mistake, intending to post that review for a different Appliance Repair company. He was very responsive and we managed to delete the erroneous negative post on both Google reviews and Yelp. He scheduled an appointment for next week to evaluate repairs needed for several appliances. I had used him before for Appliance Repair and his service was very good. I have no complaints about his company and would recommend him to others needing Appliance Repair.

Our THOR oven was fixed! Yay! Thank you Jeff. No one seemed to want to repair our THOR…read moreprofessional range because they don't sell that brand here? Nonsense! Jeff not only took on the job, he diagnosed it properly, part ordered & installed. The most efficient, knowledgeable, professional & courteous repair guy we were lucky to find. We are pleased & happy beyond words. After 6 weeks, I was finally back to baking my artisan bread. We highly recommend Jeff & Affordable Appliance.

Blake at Terrawatt was an excellent, experienced, knowledgeable expert in home energy solutions. I…read morehave a house that got very hot in the summer due to no insulation in the attic space. Blake came to the house and assessed the attic and gave me several different options to choose from. He ordered the insulation, had it delivered, prepped the attic, and installed the installation. The house is significantly cooler, and even in the middle of the afternoon on a hot summer day, the house is comfortable without any AC needed. Very happy with the result, couldnt recommend Terrawatt enough.

Blake replaced my dryer vent. He was amazingly accommodating with scheduling the work to coordinate…read morewith delivery of my new drew. He also was knowledgeable and shared his knowledge regarding some other energy questions I had. I highly recommend Terrawatt and Bake Reid.

In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

BEWARE!!! Hilo Air…read moreappears only to care about being paid. Not concerned with actually providing good service. SPOILER: Hilo Air and its technicians/workers along with its owner appear to only care about being paid and are not concerned with providing actual quality service to customers, despite my attempts to communicate the numerous issues to management and the owner. Series of events went as follows: 1. Scheduled a first visit to troubleshoot what the issue is with my AC unit. 2. FIRST visit - technician came out and did some tests and left me with the impression that everything was working and then left. Only to find out a week later that we needed to order a part. I was surprised. Spoke to Mitch about this and told him I had no issue with paying for a part I needed, but there was a communication breakdown with the tech. 3. SECOND visit - technician made a mistake in the quantity of refrigerant put into the AC unit. Checked for leaks. Did not communicate well what was expected to happen going forward. Did not specify needing a 3rd visit. 4. THIRD visit - Technician (Abner) showed up late. I called Hilo Air's office and talked to Mitch. He hadn't heard from Abner. Abner then told Mitch he was going to be late when he was 30 minutes away and 20 minutes late to my schedule appointment. Prior to this visit I made it clear that I was frustrated to Mitch and did not want to have a 4th, 5th, 6th visit to fix an issue that should have been communicated clearly what the problem was and needed in the first 2 visits. Note - Two rooms are attached to this AC unit. One had issues, the other worked. By the end of the visit the technician had left me with both rooms not working properly. Technician shows up 90 minutes late. He (Abner) finds out that during his second visit he had to redo the refrigerant portion of work from visit #2. I communicate to Mitch that I am not paying for the extra time and work for the technician to REDO his work from the 2nd visit. At the end of the work day around 3:45 I caught the technician looking to leave without properly informing me what the current temperatures were in both rooms. He put away all of his equipment and did not appear to have the intention of showing me the issues with the AC unit and the two rooms. He had caused a problem with the room that was working and wasn't going to show me the issue. I had to ask him to bring out his tools to measure the temperatures in both rooms. This interaction was recorded where the technician admits (Abner) that he doesn't know that is wrong with the AC and that he doesn't know why the temperature is outside of the normal operating range it is supposed to work at. His short term solution: Run the AC over the weekend. At the end of this visit I immediately called Mitch at Hilo Air and told him what transpired and told him I was not going to pay for this 3rd visit and the portion of the 2nd visit that the technician (Abner) did incorrectly as well. Mitch informs me he will find a solution to get me up and running with my AC (Friday). Monday comes, Tuesday comes no call from Hilo Air or Mitch. I call them and ask Mitch what do we do as I'm not happy with having to be forced to schedule a 4th visit. Note - This 4th visit that was scheduled was essentially an extension of the 3rd visit described above. 5. FOURTH visit - Technician comes out and tests temperatures and a few things and tells me we need to install another part. At this point I tell him I don't want to schedule a 5th (yes a FIFTH visit) to fix my AC unit. And to have Mitch call me because at this point I'm not happy. 6. I email Mitch my series of notes, issues, and inform him that I want to know what I am being billed currently as we are now on the FIFTH visit. 7. I respond with my notes above to which I am forwarded to the owner of Hilo Air. 8. A week goes by and no one responds to my email. I reply again/forwarding the email to the owner again. 9. I get a bill in which I do not agree with. 10. I reply to the owner and ask him to call me directly on my cell phone. 11. He doesn't call me, doesn't want to know the context of how things played out, but resorts to glossing over my issues that are accurate documented on my end with audio and video recordings of his technician and instead does the following: The owner of Hilo Air tells me if I have a problem with their company that I should call another AC company. The owner also tells me he is doing me a favor by not charging me for the 5-6 hour visit (3rd visit). Condescending email. I intend on paying for the portion of the bill in which I believe I should pay based on the service that was provided. My AC still has not been fixed after 2-3 months of back and forth with their technician, owner, office manager etc. My conclusion: Hilo Air AC is primarily concerned with billing hours and not too concerned with hearing their customers out before passing judgement. BEWARE!

Aloha, technicians Chy and Kai arrived on time to perform my annual preventative maintenance on…read morefour of my AC units. As always, very professional, attention to detail, and all units are performing 100% better.

It is a shame that this company is allowed to behave as they do. They treat their customers like…read morecrap because there aren't very many repair services. They take care of the hotels who don't care about their overbilling. As a small business, I complained that I was overcharged on the labor portion HAVING ON CAMERA THEIR TECH SITTING ON THE PHONE. The smug tech billed us for the entire time. Guess what? They refused to change the charges, and same as the other one star review, refuse to service us. I hope Karma comes back around for you. If I could give zero stars I would.

Awesome service! We had a burnt dryer receptacle and we thought we just needed a replacement, but…read moreluckily Derrick was able to find we had a burnt wire too. With thorough and professional communication, he fit us into his schedule as soon as possible and catered to my own personal schedule! His work was very fast and efficient for having to do extra work than expected. We would highly recommended Makekau Electrical!

Derrick is prompt, fair and skilled. He completed my job in record time and was very fairly priced…read more I will have him back again when I do my next job. I recommend him without hesitation!