I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano

THIS is who you call first! Based on the size of the water leakage, I was expecting the worst. They…read morehelped me identify the problem quickly, patiently answered questions to educate me, AND provided a $5 DIY solution...working with my schedule on a Friday night! I've been happy with the service company I've had for years but this is my new go to. I've missed this type of service - Knowledgeable, responsive, and low stress.

Fast service, easy to work with very professional service…read more Needed help same day and they were there in 2hr

Pat has come to my rescue plenty of times. He does quality work and is the best plumber I know…read more His prices are fair.

First Choice Plumbimg is professional, honest, on time and delivers quality work. Pat came to our…read morehome on short notice to a leak in our kitchen sink pipes and repaired it immediately. I would highly recommend First Choice Plumbing!

I can't say enough great things about this company! I have a well and my water suddenly stoped…read moreworking. They were prompt, very knowledgeable and so pleasant. They had my water up and running in no time! Very reasonably priced!!

Chad is on time and takes his work seriously. He makes sure his customers are satisfied with the…read morework that is done. If a leak returns, he is quick to return to your home to fix the issue.

HORRIBLE, TERRIBLE, DEPLORABLE SERVICE. You have to pay for service in full BEFORE any work is…read moredone. I payed in full for septic tank lid replacement. They changed the service date 3 times with no call or communication to me. (The customer) at all. They had more than a month to do this job. No one AT CORPORATE OFFICE would even speak to me. I still have 2 huge holes in my yard. After calling what i believed to be a reputable company. But now i know you would get better service from Joe Blows septic. CALL SOMEONE ELSE. IS MY ADVICE I would leave no stars or negative stars. But pf course A CROOKED COMPANY SUCH AS WIND RIVER / STANLEY ENVIRONMENTAL would not have such an option.

I've used them in the past and they were more than willing to dig down to the lid of the septic…read more This time they told me it would cost $300 just to dig. I told them I would find someone else to do it. then they charged me a $200 service charge. I will not use them again.

My heat pump was not working properly so a friend referred me to Randy at Advantage Mechanical. I…read morecalled left my message and received a return call with the hour. I set up an appointment, he arrived promptly and was able to fix my unit with minimal cost. I received great customer service from Advantage Mechanical and its owner, Randy Scribner. I would recommend Randy and his guys to anyone looking for excellent service.

From the owner: Plumbing Heating and Cooling companyread more