They were very systematic and I was done in 30-45 minutes with my new CA Real ID Driver License

I took the behind the wheel driving test here, everyone was really nice and fast. I had an appointment. Jamie was my instructor for the test, she was incredible. She made me feel calm, even though I was nervous. She was very kind and professional. If you are taking your test, I hope you have Jamie. read more

I had my driving exam here and I had such a A+ examiner named Janine! She directed professionally and allowed me to feel less nervous during my exam. Shoutout to Janine for making my experience so much better! read more

Back here in the dreaded DMV. Try to avoid coming here at all costs but when you have to come in you know you in for a long wait no matter what without an appointment. Surprisingly this time it didn't take too too long! I was able to finish my pre made ice coffee! Was prepared to wait over two hours but was less than an hour! This DmV has gotten a little more efficient! Come early! The early bird gets the worm. read more

See all

I came on a Monday at 7 AM to beat the line. They open at 8 AM every day except Wednesday, on Wednesday they open at 9 AM. Line most exceptionally fast and was in and out within 1 hour. The employees work hard here and should be getting coffee breaks consistently through out the day. They are calm and willing to help. If I don't come here, I will be at the van nuys dmv on kester read more

I had practiced this DMV's route with an instructor for a whole week beforehand. Took my first behind the wheel test here with Alex. Like 30 secs in I attempted to turn right on a red light and he grabbed the wheel to swerve, claiming I was about to hit an oncoming car. He ended the test, scribbled a few notes, and then rushed out of the car. It's been like four months, and I still can't remember there being any oncoming car. Regardless, it was an awful first experience, and he terrified me so badly it's discouraged me from even thinking about reattempting for a few years at the very least. I know he's a person and his job is stressful, but he was so cold to me, and I really needed the reassurance. All of us do, dude. read more

Arleta DMV , believe me I've heard only bad stories about this location, but did not have a choice. My drivers license was going to expire and there was no other appointments earlier so I decided to go and have an appointment at the DMV in Arleta. Let me tell you everything went well. It was a Wednesday there was hardly anybody there and the staff is super super nice went in at 9:27am and got out by 10:18 am . Appointment a must . read more

See all

No appointment? No problem -- early arrival is key!!! I agree, at times it can be a hassle, but I've gone both with an appointment and, like today, without one. Honestly, it's all about timing. I arrived at 6:15 AM and waited in the car line for the gate to open. Once it did, everyone rushed to park and get in the actual line. I was 7th in line. They only handle Real ID applicants from 7:00 to 7:40 AM. Promptly at 8 AM, I was inside. The front desk attendant was pleasant, and I got my number. I waited about 15 minutes for it to be called. The next attendant was also very helpful, and we were done! I still need to return to complete my paperwork, but I already set up an appointment for that. No one wants to wake up early, but if you don't have an appointment, it's BEST to arrive early so you don't end up waiting longer than necessary. read more

I took my drivers test with jaime today, i was superrrrr nervous but she was very clear with her directions and her vibe was overall amazing, will definitely keep coming back to this location because of her! read more

Highly recommend this location. Received my license renewal with photo shoot in less than an hour. Polite workers, huge parking lot and easy access. Small lines for checking in. Plenty of seating in waiting area. Overall great experience compared to Glendale location. read more

Bryan is an amazing instructor, 10/10. He is incredibly kind, patient, and understanding. He knows that nerves are a normal part of the driving test, but he does everything he can to make the experience calmer and more positive. You can truly tell he cares and enjoys helping others. Great person. God bless you Bryan. read more

Amazing experience with driving examiner Jamie. She has very comfortable and calming presence, great with communication. Just hands down the best! read more

My son had his driving appointment last week and was super nervous. Jamie was his driving instructor and she was very professional, which helped calm his nerves and anxiety and was able to relax and drive with ease. I had questions about the restrictions on his drivers license because he's a minor and Jamie was very knowledgeable and didn't mind answering my questions. Very helpful to have her. She made the process go smoothly for us. read more

DMV - Arleta - Departments of Motor Vehicles Near Me - Pacoima, California

I had a very good experience at the Arleta DMV yesterday. I was treated well by all the staff that I interacted with I got my real ID and it was painless being at this office. Thank you for the good treatment I received. read more

Very friendly and efficient service! Everyone was helpful and made the process easy and stress-free. Thank you for the great experience! Special thanks to kindhearted Alex, Fernando, MR. Jeff, Jamie and Julia. Guys you are the best driving examiners. Thank you for all you've done. read more

Alex was my driving examiner, he was such a calming and positive presence. I couldn't have asked for a better person to do this test with, I'm very grateful - thank you Alex!! -Rachel :) read more

I took my driving test yesterday with instructor Jamie , she made my whole experience smooth with her clear direction . I would definitely recommend coming here . read more

I took my driving test with Jamie, she was the nicest instructor I've ever seen at a dmv. I would definitely recommend

Worst dmv possible. They have one old man giving numbers out and taking 10 minutes with each person. Literally was in the same place 20 minutes at a time. Been here almost one hour and 20 and still haven't got a number read more

Two very nice ladies at front counter, very professional. Extra kudos to the Blonde Latina! Super sweet and God sent! Please give credit where credit is due and great service. Had a wonderful experience at this DMV. read more

The 5 stars is for Alex he was my driving examiner ,he was very nice and made me feel comfortable while I was taking the test. Thank you Alex read more

Horrible customer service. The workers are very lazy only one woman was helping everyone!!! read more

I had my driving test with Jamie, and she was super professional, calm, and made the whole experience way less stressful than I expected. She gave clear directions and helped me feel comfortable throughout the test. Really appreciated her patience and kindness--thanks, Jamie! read more

Absolutely yes... If you make an appointment! Otherwise you're an idiot. Every time I go there and I leave after nine minutes of being there and I see 333 people standing online who is not sure when they're gonna go in because they never planned their day or set an appointment or have the understanding or the brain cells to actually set up an appointment online and come on the proper time rather than waste and burn the entire day in the cold or the heat whichever temperature is out there, uncomfortable, and ridiculous. Let's get it together people. read more

My driving instructor, Jamie, was the kindest person ever! She made me feel comfortable as the test went on also she was a traffic light for Halloween??? Is that not so stinking cute? Great instructor, patient and kind, great for test takers! Hope you get her!!! read more

You know what! I was raised my whole life coming to this DMV and never had an issue. My parents recently went in trying to renew their ID and to their surprise, they had to do it online not in person. The audacity of the worker to tell them, " if you don't know what you're doing, what are you doing here". GTFO! Get better staff who can respect people! If you're miserable with your job, just say it. Even the security guard is more helpful than the ones behind the counters !! read more

Took three in a half hours for car registration damn I would have done it online but it would have taken couple weeks to get to me they so slow there fuck read more

the female assisting trainee at window #17, was FLOSSING HER TEETH while diving her instructions!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Please, please, PLEASE take your driver's test here!! I took my test three times, and took the last two here. Brian was my instructor last time and even when I didn't pass, he was really kind and reassured me that I'd pass next time. I took it again today with Jaimie and passed!! Both were really chill and understanding, and if you're somehow able to request an instructor, request them!! read more

I'm a disabled veteran. I went in to get my DV plates and registration waiver or whatever it's called. I get to the gal to get my number. She's looking at my forms. She confirms with the other lady that the letter from the VA is accepted, it is. I get my number and sit down. Waiting almost an hour I finally get called to window 22. The lady there is just outright RUDE (Unfortunately I didn't get her name as I was too pissed off to ask for it or ask for a supervisor to explain further). She asked for the medical certification form from my doctor. I told her I had a letter from the VA that I was told was acceptable. On the REG256 form section 3, the instructions state the following: In order to qualify for exempt registration benefits for one vehicle and disabled veterans license plates, an eligible disabled veteran must submit the following to the DMV: 1. A copy of proof of true full name and DOB (used my DL, no issue there). 2. ONE of the following required documentation: a) The medical certification below (section 4) completed and signed by one of the medical professionals indicated. b) A certification completed and signed by a COUNTY VETERANS SERCVICE OFFICER THAT CERTIFIES THE APPLICATNT IS A DISABLED VETERAN AS DESCERIBED IN CA VEHICLE CODE 295.7 (Could be one option I say I chose) c) A certification completed and signed by an authorized representative of the Dept of VA (CalVet) that certifies the applicant is a disabled veteran as described.... OPTION I COULD SAY I CHOSE d) A certification completed and signed by an authorized representative of the US DVA that certifies..... This is the ACTUAL option I chose. The form says ONE of those options were required NOT option A AND another option. I qualify, the lady at the DMV was just being LAZY because it was the end of the day! I'm sorry that I have to work for a living, too! I can't just live off the disability from the VA. I have a family to support! read more

My son took his driving test at this DMV and his examiner was Jamie. From his experience, she was nice and friendly and also very helpful, which is good for young drivers. Her instructions were very clear and also complimented my son during his test. Overall very helpful and nice! read more

They no longer have paper applications... that being said they require you to scan a QR code. Please fix ur printer ink so your QR codes work properly. The lady was talking to me like if I wasn't doing things correctly. Como si estuviera pendeja in other words. Get QR codes that work so you don't waste other people's time. read more

DMV - Arleta - QR code - Departments of Motor Vehicles Near Me - Pacoima, California

Did my driving test here recently and i was suprised to find out how nice my instructor was. Her name was Jamie and I honestly couldnt have gotten anyone better. Directions were clear, she was very nice and even complimented my driving. If you need your license definitely go here read more

Upon entering this DMV there is a "no appointment" line and an "appointment" line. The two ladies who were working today in that area are absolutely rude. My drivers license was stolen and I asked if it was possible to take a new photo along with renewing my drivers license. The first lady said I wouldn't be able to take a photo. I went back in my car and found out that indeed I was able to take a new photo. I went back inside and the second lady rudely rejected me as well. This all would have been a lot better if they were kind throughout the process but they were SO RUDE. ZERO customer service skills. I drove all the way to Glendale and waited two hours. And can I just say, I would wait double the time in Glendale for the customer service I received. Upon entering, at the window, and at the photo area. EVERY ONE WAS SO KIND. (Yeah and I guess it is allowed to take new photos Arleta. You two either don't know the rules or you just rejected me for no reason). read more

I scheduled my appointment online a few days before. This place was kind of far away so when the day came I traveled about 2 hours there. When I arrived, everything went very quickly. I finished filling out all of the documents and taking the photo before my actual appointment time came. The workers were very helpful and made the process easy. Recently I received the ID in the mail. read more

See all

DMV use to be hell lol but now with the online services and the ability to check into the line system before getting there truly helps! I had no appointment but checked in before going there and I was in and out within 30 minutes! Was there to renew my drivers license took paperwork even tho no one checked it and took a new picture! read more

This DMV may not be located in a ritzy part of town but I wouldn't have it any other way. The staff that I dealt with beginning with the Lady Security, Front Desk , the lady in Booth #12 and the Camera Guy in Booth #5 "Kudos to y'all". I just came to follow-up on my License Renewal and got everything squared away in just 20 minutes. All of the Staff were Rock Stars . Thank you so much all for your efficiency and all around excellent customer service. 5 star all the way . read more

DMV - Arleta - It took me under 30 minutes for License renewal - Departments of Motor Vehicles Near Me - Pacoima, California

It's always worth making an appointment in advance if you have business at the DMV. I made my appointment two weeks prior and walked right in and was seen within 10 minutes. The line for non-appointments was at least 100 people deep. I felt so bad for them as it was raining outside, once I got in the building, they have their own fast track lane for appointments which is awesome and they called my number within 7 to 8 minutes. I was making the appointment for my real ID. The clerk made it painless as possible as many documents are needed to obtain the certification. read more

DMV - Arleta - Nice digital keypad - Departments of Motor Vehicles Near Me - Pacoima, California

Xochil at Window 24 is horrible. This miserable lady gives Horrible Service so early in the morning. It wasn't even 9 am!!! Reminder You serve people. If you hate serving humans... PEOPLE... and working in customer service please find another job. Let me start You didn't even greet us yet I said "Good Morning" to the most miserable human!!! I told you the appt was for my mother and that she didn't speak English. The first thing You said was for me to go sit down because you speak Spanish and you can help my mother & that others will say why are you allowing me to stand there in a very rude tone. Nobody was near. If you get that from others guess what I am not others!!!! Treat everyone with respect. (You can always ask someone nicely) (Dummy Xochil you were speaking to me in English) therefore my mother did not understand you, right? I was waiting for you to finish speaking so I could tell my mother in Spanish what you told me in English! You did not allow me. You rudely told me again "I need you to go have a seat now" I said I heard you the first time. Why are you so rude so early? & if you were having a bad day! Then I told you my mom has cash if she will need my card to pay before leaving. (You said she doesn't pay don't you know with that stupid face of yours) would I be asking if I knew? Again, this is your JOB you do this every day we do not!! you could've nicely explained this. That simple. My mother had to tell you she does not hear well and I came to the DMV with her because she needed HELP!!! She did not need to share that with you if The approach had been different. It should not be hard & complicated to speak to someone to get services :) read more

Jamie was so calm and kind during my driving test. She made me feel really comfortable and less nervous, which helped a lot. I really appreciated her positive attitude! read more