I was 100% expecting to trash the DMV in the review. It wasn't as bad as past experiences. Most…read moreimportant, make an appointment. I'm not even sure if they accept walk ins. Plenty of spots today which was unusual. The two employees when I walked in were very friendly and helpful. My appointment was 1105. I checked in at 1055 because you can't check in until 10 minutes before your appointment. I sat until 1140. The woman at the window acted like she didn't want to be there or help me. She was concerned with singing and talking to the employee next to her. However, she was very efficient. I was there for a registration. I was leaving at 1143. Mixed review of government inefficiency. Could have been much worse.

I came to this location expecting a quick and efficient visit, but it turned into a 3-hour wait…read morejust for my sister to take her permit test. The lack of staff was very noticeable, and the entire process felt disorganized and slow. I've been to the Waterbury DMV before, and the experience there was much smoother and more efficient compared to this location. It's really frustrating to spend hours waiting for something that should be straightforward. This location seriously needs better staffing and organization. God damn . The worst part is we aren't even done yet. I'm sitting here while typing this .

I will never visit DMV again. We went to register our vehicle here and were in and out in minutes…read morewith plates in hand. Best service ever!

I've been there at least 10 times in the last five years and every single time I walk out as a…read morehappy customer. The staff is knowledgeable, friendly, and most importantly fast. I have never been there more than 15 minutes to register or title of vehicle. A+ service.

It's a DMV. Nothing more nothing less. Able to make appointments online now saved a ton of time…read more Came at 1:30 and literally no line. Don't come in the morning...but I could give it a 3 star for the afternoon. Givin it's a DMV that's saying a lot lol!

Very disappointing experience at the Brewster DMV. We came to the office because we had already…read morespent several days trying to reach the road test line with no success. Instead of listening to our situation or offering an alternative solution, the employee was dismissive and simply handed us the same phone number that we have been calling. Customer service should involve helping people navigate issues, especially when they've already explained that the suggested solution hasn't worked. We left feeling frustrated and unsupported. I hope the office places more emphasis on listening to customers and providing meaningful assistance rather than sending people in circles.

I was prepared for the worse. Ended up not being as bad as I thought…read more The drab, depressing White Plains DMV that once was, has been moved to a new location. Now housed in a more modern building with high ceilings, large windows - bringing in natural sunlight, tons of comfortable seating, plus 26 or so high glass paned counters filled with helpful representatives, makes for a vast improvement. This process ran smoothly, but with a fairly long wait. Especially if you're assigned a late morning reservation as I was. Once you arrive you're scanned in and provided an alphanumeric number. You wait for your number to be called, and instructed to have your photo taken. You then wait again to see another rep who completes your appointment. During each wait entertainment is provided via the MVN (Motor Vehicle Network). Their monitors are ever present grabbing your attention, and most importantly informing you which number is up next to be served. The DMV Representative that assisted with my renewal was surprisingly very helpful and pleasant, as with everyone I encountered. She reviewed my docs, gave her professional opinion on what would be my best option. I then paid for my renewal and was done with this part of the process in under 20 mins. Truthfully, the entire process took a little over 2 hours. Regardless of the lengthy wait, I was impressed with this White Plains DMV's organization. Five stars. TIPS: -Make a reservation for your appt. online -Arrive w/i 15mins of your appt. No earlier. -Bring the necessary documents required -No street parking available at this location -Garage Paid Parking at $4.00 Max (?) -Bring add'l reading material to kill time -Bring a Pen

My recent visit to the Dmv was all good this time around. I remembered where I needed to go versus…read moremy first visit here years ago. I also made my appointment ahead of time, weeks in advance. When I walked in I was greeted by a man who asked if I had an appointment and when I responded yes, he pointed me in the direction I needed to go. Checking in was also easy, and if you had trouble there was someone there to help. I typed in my phone number, my appointment time popped up and I printed out a receipt and found a seat. I had a 11am appointment and I arrived early like 10:36, so not crazy early lol To my surprise at 10:58 my ticket number was called and I was at the counter. The lady at the counter was full of personality. She got me in and out before 11:30. This time the parking only cost me, $3. Overall when you have to go to the Dmv automatically you think of drama and stressful day but my experience there today was calm and easy. I 100% recommend that you make your appointment online beforehand to save yourself the headache.

Feb. 2026 - tried to call first and make an appointment. But, you get a message that there's no one…read moreto answer the phone. Time to renew my license, and have my eyes checked. there's a kiosk of sorts and someone to help you if you need it. The machine generates a number based on what you have to do here today. In the meantime, sit back, relax do whatever, to pass the time. Once they call your number, the process is very fast It's pretty organized here, compared to some of NY DMV's, I've been to. Covid screwed a lot of places where you HAD to be seen in person. So far so good. No horror story to tell.

Smooth translation. No wait time at all . No attitudes like in other DMV's . Very pleasant…read moreexperience .

I had a really disappointing experience with the security guard at the Millbrook DMV. When I…read morearrived, I wasn't aware that certain paperwork needed to be filled out first, and no one explained the process to me. Instead of helping or simply pointing me in the right direction, the security guard spoke to me in a rude and dismissive way that made me feel embarrassed and stupid for not already knowing what to do. I understand DMV offices can be busy, but basic courtesy and clear communication go a long way. People come in for help and guidance, especially when procedures aren't obvious. A little patience and professionalism would have made the experience much better.

Very bad women, examiner id 823 she is very rude and crazy I started my road test then she said go…read moreand first I check my left right mirror then I go and she said why are you checking right left go means go! She said turn left! Then I turn left and she says three turn points! I check the mirror then I see two-school buses coming behind me-they almost come to my car then the school bus goes andI turn left and I complete my three turn points and I go straight, she says turn right at the stop sign So I stopped at the stop sign again she said why do you stop, stop sign! No check my parallel parking, so my test is only 1 minutes and she said I fail that's why I recommend not taking the Millbrook road test because those people are very rude *** +

another great experience! I made an appt. to renew my license .. and even though I had to go back 2…read moremore times. it really was my own fault for not having the proper documents to upgrade & renew my license to the Real ID. Dante wa super helpful & polite. as well as Manny who helped me with my documents. The rep who helped me at the counter was Allie. She was extremely polite & patient. & helpful. This was not the old DMV WE knew & hated . Thank you all!

assuming you have an appointment (which I did) - everyone working here was super friendly,…read moreknowlegable, and helpful. I actually dealt with several people (like six or so) - and this applies to all of them unequivically. PS: YES. You need an appointment (no reason to penalize this review). https://public.nydmvreservation.com/

you guys are the best always nice have great smiles and very helpful try and make transaction…read morego as smooth as possible thank you very much

Had an issue with returning our plates in CT after relocating to Florida…read more Daniel swooped in and saved the day. I would Highly recommend their services. Polite, professional, and through.

Really fast response and same-day service. Super convenient. Highly recommend and will use againread more

We needed some legal paperwork notarized right away that the local notaries wouldn't handle. Mykola…read moredrove across the state on short notice to notarize the documents in our home. Super convenient, easy to book; would recommend to anyone in a pinch.