My golly what a consistently unpleasant experience it is coming here... but then... I think that some of the staff get a kick out of it being that way. Won't listen to what you're saying, talk over you so you can't finish a sentence, give erroneous / garbage advice, talk to you like you're a total idiot. I hate that automated machines are taking away employment but, in this case, they can't build them fast enough. read more

They're slow as molasses and rude as the day is long. Going to the dmv is akin to going to the dentist! Hate them both.

When u renew your yearly car sticker u do not need to fill out any form all you have to do is let them know that you are renewing the car registration so that they can give u a ticket number then u just wait for the number to be called read more

What a joke. I had an appointment at 3:10 pm. Got to office at 3 pm. One side appointments only other side walk in. So they take person in front of me that has an appointment for a month from now WTH. So they take him and give him a number to get service. Now it's just about 3:10. Doesn't ask me what time my appointment is just helps a walk in with major paper problems. Okay now my turn 10 minutes late. I have all my stuff ready to go as I did all paper work online. Gives me a number to sit with 25 other people. They keep calling everyone else before me. Finally my turn after 35 min of sitting in with non appointment people. Why the hell make an appointment. Entire government screw up in every way. To hell with appointments and DMV. Don't waste your time. Total appointment 75 minutes for a two minute eye test and picture. read more

The lady that works window one in the afternoon is extremely rude and made everything hard, including speaking over me while trying to explain to her and glaring/ treating me like I didn't know how the dmv works. They need to reevaluate who they hire to deal with the public. After this I will not be coming back. read more

I usually never write bad complaints. A few years ago I took my driver test with this awesome lady. So I recommended my sister to go take hers there. I thought this dmv was such an amazing place not only did I recommend my sister to take her test there I went to the extent of recommending some of my friends aswell. But they must of got new employees because all I have heard is negative things back from the people i have recommended there, especially about k.June one of the driver instructors. She tricks people during there test, she plays on her phone the whole time, and she always writes down that the driver drove more than 250ft in the turner lane. She has not only done that to one person but multiple people that have taken the drivers tests with her. First on all no one in the state of California should ever be tricked in their drivers test. Second of all how, as a driver instructor, are you going to have precise grading skills if they're sitting on their phone the whole drive. How was she to even know if they're driving in the lane for more than 250ft before they make a turn if she's playing on her damn phone the whole time. This is outrageous and ridiculous! If anyone thinks about going to the Jackson dmv. Personally I would recommend a different driver or go to Sonora. No kid should work this hard to be let down by a driver instructor and that purposely fails people. She needs to be fired this in ridiculous! read more

DMV - Departments of Motor Vehicles Near Me - Jackson, California

Service was terrible! The reception was the sweetest thing but the DNV clerk was extremely rude and treated my family and I like pieces of trash. It's 8 Am we're all tired not just you read more

Faster then most dmvs for sure! But everyone besides maybe 2 workers are rude. No pleases, no thanks yous, treated me like a little kid.

Funny, most all of the negative reviews are by people from out of the area. To those folks, GO TO YOUR LOCAL OFFICE AND STAY OUT OF OURS. The people here are great and do the best they can. I've never had anyone there be anything but nice and helpful. read more

Dmv in a small town is awesome. Thank you, Jackson California Beautiful. Even with the computers down I was still out of there within 2 hours read more

This is definitely the nicest DMV location I've been to. The workers here are all super friendly and helpful ladies. I've always dreaded going to DMV because, well, we all know how it is. But not here. Thankful that the employees have always left me with a pleasant experience. read more

The most incompetent dysfunctional group I have ever dealt with! The right hand doesn't know what the left hand is doing! Went here before my license was to expire because there was no information online with the corona deal. Was told I would get an automatic 90 day extension. I asked if it was going to be mailed to me and was told no. Mind you this is a older gal (That probably has a lot of dmv experience) sitting outside under a popup. I was asked if I had a renewal letter from dmv, yes, ok bring that back next time. Do I need anything else? Did you fill out an application online? Yes, did you print the paper that had a stop sign on it? Yes, ok bring that as well and that is it. Mind you the first thing I said upon arriving is my "Commercial License" is about to expire. A month goes by and I look online again and find out I can print my extension, nice! So with the corona deal it is almost impossible to go in anywhere to get your dmv physical. So I finally find a place to get it done, (Your regular Doctor can no longer do it and the dmv form is no good any longer. No way of finding this out until I get to the "DOT Physical". Fast forward to my extension is about to expire and go to Jackson dmv. They opened at 8 AM that day and I got there at 8:15 and stood in line for about ten minutes. I get to the gal (Young gal that probably has very little dmv experience) that is again outside under a popup and tell her I need to renew my commercial license. OK lets see your paper work, I show everything I was told to bring as well as my extension. OK where is your proof of address? What proof of address? You need two proofs of address. You have to show me your passport or birth certificate. Oh no problem I already uploaded my passport, SS Card and drivers license to this Jackson office and when I was here a few months ago I was told all I needed was the paper with the stop sign on it. Nope, you have to have a passport, I am not getting a real Id, doesn't matter, still need a passport and this letter from dmv that is sent to your PO Box is all you need. I am given a paper that explains everything. So I drive 45 minutes back home to get my passport. I read on the bottom of the paper where it says I only need a SS card if this is the first time getting a commercial license. Ok I don't need it as I have had my class 1 license since I was 18. Go back the next morning early. Get let a different gal that says the letter from dmv is no good today because of the po box, I explain that yesterday it was fine. Nope! Also where is your SS card? I don't need one according to your paper right here. Oh that is wrong you need it. Well I already know how incompetent dmv is; so I brought my SS card anyway, and in anticipation of their incompetents, I also brought another proof of address. See bottom of attached picture. Unbelievable!!! So I get inside to the young gal at the counter, now after all the back and forth yes and no outside I don't know what I am getting into now. Absolutely no problems! Thumb print, picture, paid fee, signed and thank you, please exit out the back door! read more

DMV - Departments of Motor Vehicles Near Me - Jackson, California

Reliable service, friendly employees. Yeah, they may be trying to recreate the DMV from Zootopia here, but it does go at a faster pace than that generally. Sierra was very helpful and polite. Got everything I needed to get done. read more

What a circus of fools !!! Given different information concerning registering an out of state auto two days in a row. Couldn't verify my VIN the first time I tried because they only had 6 employees (said no one could leave the building) Told me to come in the early morning or at 2pm. Next day I went at 2pm only to be told they only do VIN verification between 11-2 or after 3:30. Drove to San Andreas DMV and had everything taken care of within 45 minutes :)) read more

super efficient, helpful and friendly! this small town DMV office is a shining example of how all DMV's should be operated!

Are used to go there because they were very helpful to my 82-year-old husband for his DMV needs. But last time he was trying to get a one day moving pass and one of the higher-ups overheard what he was trying to get accomplished the most rude, condescending human being I have ever encountered he sent me and to have her explain and she probably told me now do I have to explain it to you I said yes please I went to a different DMV and I got a one day pass without any problems. Short dark-haired woman are you real bitch? read more

Sydney at Jackson is helpful and genuinely cares about people. My second trip there but finally got what I needed! She helped me both times!

OMG! How they treat people there is disgusting!! receptionis, teller from window 5 (7/7/23 at 11:40am) and her supervisor were soooo rude!! shame on them. Upper Management need to do surprise visits on them and fire them. read more

Used Jackson DMV on 3 occasions now and they have been super helpful each time. It's not the closest DMV office to me, but it's always less busy and the staff seem knowledgable and helpful. DMV visits are never fun, but top marks for efficiency. read more

Can we please replace all DMV employees with Disneyland Employees. It's definitely the best best DMV within an hour drive of my location, however, the staff there is grumpy. but why?! there are like 25 people in the entire building! do they not realize that every other DMV has people lined up around the building, camping out like its a line for a new star wars movie. 7 windows, 2 staff active, 1 greeter. Mission accomplished at this DMV, 2 1/2 hour wait...I hope to never have to go into a DMV again. read more

Rude...not helpful, wouldn't work with me regarding a simple test. Whole state of California DMV's are so worthless at this point. Seems ridiculous that you can't schedule and appointment and you can't walk in...ridiculous! read more

there's a lady here who is really rude and gives bad attitude. she's an older lady and i was just trying to figure my situation out that's been going on for a while and she seemed annoyed when i was trying to figure this all out. read more

Nice people. I went in to renew my driver's license. Quite organized. Took two hours overall. My only complaint was they didn't open til nine. Yelp told me they opened at eight every day read more

These ladies are some of the laziest most unhelpful STATE employees I have ever had the misfortune with whom to interact!! I'd rather have a root canal than speak with the Jackson DMV staff read more

Renewed my drivers license this morning... Been fifteen years since the last time actually in the DMV office for a renewal... WOW... What a pleasant experience!!! The staff was gracious, informed and helpful... I had an appointment, but because of some other scheduling for today showed up an hour earlier to just read until my time came... Was called within about twenty minutes of arrival because others with earlier appointments were promptly received and handled... Was out of the DMV Jackson office at least half an hour BEFORE my original appointment was scheduled... At 75 years old, have been in DMV offices all over Northern California for nearly sixty years... I have "pain" stories in some of those other offices... Not here... Would urge anyone with a DMV issue to consider a ride to Jackson in beautiful Amador County for whatever is their need... Thank you to all of the staff and management in this rural office... read more

The fact that the only negative review is local speaks volumes. Those of us who've gotten desperate enough to drive out here (beautiful drive, btw) have had the misfortune of dealing with inefficient cr@pholes such as Carmichael or Folsom DMV. Locals have no clue how good they have it. I was spoiled too, having come from out of state where the DMVs had separate number lines for people doing small, simple things like getting replacement sticker tabs, or big things like getting 1st time driver's licenses. A novel concept, right California DMV? I had no clue how bad it could be until I was turned away twice because no one could figure out how to pull info from an out-of-state DL. Then requiring a birth cert. Not telling me that if I'd need a marriage license if my name was different (guess they didn't notice I was female so they could warn me ahead of time.) Maybe they just assumed I was a feminine man with long hair and breasts and a high voice. I went to Jackson as a last resort with my birth cert and marriage cert. First I handed over my WA license and heard typing sounds, then "Ready to have your picture taken?" Wait,what?! That's right. In Jackson I finally was fortunate enough to run across a courteous DMV employee who knew what the hell they were doing. In and out in an hour's time. Genuine, triumphant grin on my DL photo. How rare is that? Thank you a million bunches, Jackson DMV. :D read more

Personal were rude when I arrived for my appointment, I didn't even get to go inside before I was told I wouldn't be able to take my test and it would be 2 months wait for another appointment. I am now changing to Sonora for better and faster service. read more

This dmv is tiny and smells like old person that chain smokes cigs, the wait time at this place is crazy due that they only have five window and only About 2 of them are actually open, the employees look like they hate there jobs and have left their stations multiple time . I've been here 1 hr 23 mins an not one number has been called just nice. read more

DMV - Only two people working - Departments of Motor Vehicles Near Me - Jackson, California

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Absolutely the WORST DMV I have ever been to. Not only were the people immensely rude, they were incredibly slow. It took more than 45 minutes to work through 3 customers. I was passed between 2 reps, neither of which said hello or even remotely seemed interested in doing their job correctly or efficiently. I would have listed this DMV as a zero star if it would've let me, and will gladly drive the 40 minutes to another DMV to avoid dealing with these people again. read more

It's no secret DMVs visits are always dreadful, or at least that's what I thought until earlier this morning. I went in fairly early, which was a great Idea since I didn't have to wait long at all. I'm sorry I didn't catch her name but the lady who helped me out was exactly that: very helpful. She was very nice and very patient with me. I had a great experience and thank you for making me feel welcomed. Plus I was only there for about 15 minutes total and we got all my issues fixed. Thanks again! read more

Great customer service very kind assistance and got me in there and out very fast renewed my license and very happy with the service.

Honestly, I did NOT think the day would come that I would ever give Jackson DMV a 5 star, but they deserve it. I had made an appointment online for my REAL ID(that's a huge part of the success-make an appointment!!). Thank goodness because there had to be 20 people or more there. They have it set up where you come in, wait in a small line and get a pre appointment scrub-basically a girl at the counter goes through all of your paper work and let's you know if you're ready for the next step which is waiting for you number to come up. It's good because if you're missing something, you don't have to sit and wait for 30+ minutes to find out and have to restart the process. Anyway, I was seated maybe 5 minutes and my number came up. Got into another line, which was maybe 1 minute, then to the counter where the girl that helped me was so smiley, friendly and efficient. They have a TV on the wall now-closed caption only, and they even play music which probably helps boost their moods. So, while I was initially dreading my REAL ID appt, it worked out better than ever and the new set up is awesome along with the friendly faced DMV workers. read more

I showed up on a Friday at lunch time to renew my driver's license. The waiting area had about 25 people and I thought I'm going to be here a long time. To the contrary, I found that the process was noticeably efficient, and I was in and out within 30 mins. Of particular note was the professionalism and friendliness of the DMV employees who took care of my paperwork, eye test and photo. DMV in CA seems to get it's share of complaints, but my experience was great. Kudos to the Jackson office staff......not just for renewing my license quickly, but also for the way you patiently listened and helped others who came in with their own set of license and/or registration problems. read more

This DMV is excellent. They were helpful, informative and prompt. Very pleasant experience.

I have used this DMV for years and it has always been a better experience than any of the Sacramento area ones. Plus you can't beat the beautiful drive to Jackson after first stopping in Sutter Creek. Makes doing DMV business in that area almost a pleasure! read more

DMV is DMV what can I say. Though there were only about 12 customers it still took an hour to be called. There were only two people working the counter while the other employee did something else. It was very early in the morning so I don't believe she was on break. Either way the staff seemed pleasant and helpful just overall slow. read more

Best DMV service I ever had. Should admit it was very small crowd there, don't know what would happens if more customers. DMV team was helpful! read more

I visited this DMV today and I can't say enough about the team here. Everyone was very polite, efficient and helpful -- especially Christina who helped me to renew my driver's license. I was in and out of the facility in about 30 minutes, despite not having an appointment. Any criticism of this office or the team that staffs it is unwarranted and unreasonable. I will happily return here to handle any and all of my future DMV needs! read more

Best DMV ever I walked in (once I found the front door) and I felt lost until I heard a friendly voice tell me to take a number and come on up! I felt lost because I have never in my life walked into a dmv and been the only person! It was awesome I will from now on only go to Jackson dmv!!! :-) read more

They don't turn the AC on when it's 100+ degrees outside. Also they won't open the doors to create an air flow. Not to mention they call one number every 45 minutes. The DMV sucks to start with then add the crap service you get here with the hot ass waiting room. read more