Depends on when you come but most of the time it can be overwhelming especially during the morning…read moreand afternoon hours. I actually got lucky when I arrived to get my hard tags for my two cars and yes it was a long line during the early morning on a Friday but I was ready for it. I can't really say nothing bad about the employees because I see what they have to deal with and it definitely looks like too much but they definitely try their best to keep the lines moving like any other Secretary of State facility. This location is still better than the one in Chicago on 95th street.

Ridiculous uneducated and incompetent employees. Do better Illinois . They make errors and instead…read moreof correcting it- the customer has to be inconvenienced to resubmit paperwork & hope someone that can copy gets it right

* NEW LOCATION: 1771 W Diehl Rd #110, Naperville, IL 60563…read more Jaqueline and Anna are so helpful and kind. This is absolutely the best DMV experience in my 20+ years of going to DMV's. After having a stroke in mid March, my father and I came to get a temporary handicap parking pass. The process was smooth and quick. Additionally, I had to add my father to my car title since it only listed my name and I currently cannot drive. We should have had an appointment for changing the title. We also arrived about a half an hour before closing, which I know can typically be frustrating for employees. Not only were Jaqueline and Anna polite and patient, even encouraging us to take our time, numerous other employees jumped in to further assist. All were beyond helpful and personable. Overall, excellent customer service and professionalism. Thank you for creating a positive DMV experience!

After I moved back home to Illinois, I needed to obtain a new Illinois driver license. I made an…read moreappointment at the Naperville, Illinois, DMV. I received excellent, friendly, and helpful service from the employees of the Naperville, Illinois, DMV. I was treated kindly and politely by the employees, and I received my temporary Illinois driver license that same day (and I received my permanent Illinois driver license in the mail not long afterwards). Thank you to all the employees of the Naperville DMV! You and your services are both needed and very much appreciated. Thank you to all the Naperville DMV employees for your service to our community and to our State. God bless.

BY APPOINTMENT ONLY. I arrived at 7:22am for my 7:30…read moreappointment to renew my license. I paid $30 cash for my vision exam ($1 fee if using debit/credit card). I was back in my car at 7:41. Fast, efficient, friendly. I highly recommend this location.

Placed a same day appointment to get my license renewed. It was very busy, but I was in and out in…read moreless than 20 minutes. Everyone was pleasant.

Clean and efficient. Registration renewal services were quick and efficient. There are long lines…read morebut they go rather quickly. I was impressed how fast they get people in and out. For DL's services, it's by appointment only. The facility itself is just simple and nothing fancy, plenty of parking outside in a large lot, for free - for customers. They have a Tony's grocery store in the same shopping center and many great places to eat. Busy shopping area.

Helpful friendly staff - I did make an appointment , as it was required . I had an overall good…read moreexperience

Truly helpful and friendly, and Lydia is and always will be the DMV legend. HIghly recommend!read more

It's a DMV so my expectations are always low but this could easily be THE BEST DMV in Illinois…read more It's clean, it's organized, and the staff is actually pretty friendly considering they work at the DMV. End of last year my license was expiring soon and I needed to renew it ASAP. This location was the only location available that had appointments that same day. ( They always have multiple appointments available for multiple days). Once I got there I was in and out within 15 minutes tops. I will easily take the 30 min drive from Aurora to Plano just so I can have a pleasant experience. They need to keep up the great work!! So, if this dmv is a reasonable distance from you they're definitely worth the few extra miles.

Anthony the man that runs the outside is amazing. Super polite helpful and quick should get a…read moreraise. Also supervisor Chris is also the same way.. and Maryland is a sweetheart also... raises for everyone :)

Crystal was phenomenal! She was very welcoming, informative & professional. I think places that are…read moregenerally stressful for most people, like a DMV, need more employees like Crystal. She really made my experience better, as did the lady conducting the written tests. Give these ladies the raise that they deserve! All of the employees that I encountered were very nice and helpful. I'm sure the person taking my picture had good intentions, but they made me smile with teeth for my photo after I told them multiple times that I didn't want to. It's not a rule in IL that you have to smile with your teeth. So I really ended up paying $30 for a new license photo that I look like a fat lard in. Not really cool. That's the only issue that I had with this whole visit.

I had a very disheartening and upsetting experience. I went to get an ID, had no problems at the…read moreNaperville office on Diehl Rd the other day but unfortunately I had to leave for an appointment and I reschedule at this location in Aurora. The wait time for extremely long and when I got the service desk for my ID, the service rep was unprofessional and unhelpful after waiting almost 1 1/2 hours to be called. Never coming back here again and wouldn't recommend. I suggest going to the Naperville office.

The BAD IS MY MOTHER IS 83 years old, they made her stand in the back of the line with all the…read moreyoung people go first she have a cane and had a stroke, it's unacceptable to treat elderly women that Way, and this was the staff, they need to correct that customer service, handicap parks but no handicap perks, this place gets a zero in customer service,

Longest experience of my life and I will just say, if it is Driver License services...make an…read moreappointment online. If you have resided in other states as I have be prepared for perhaps some hiccups. I lost my license and needed to obtain a replacement. Even though I've been a resident for over 10years now, I needed to contact my home state and Springfield to be able to obtain a license. In working with the supervisors finally I was able to get it all squared away but I was sent away twice in one day over nothing but a system error. When all that needed to happen was a very nice supervisor (guy) needed to do was call Springfield to clear-up the systems error. Fixed in 2 minutes. I do not know anyone that loves the DMV but I will say I like the fact that it is a predominantly black facility with ample parking and even though it took me 3 tries over the course of 5 hours to get a license. I would still probably go back just much better prepared. I haven't had a need for this service since 2013.

For the facility at 160 N. LaSalle, I was helped by a supervisor, Lisa Cruz, who went above and…read morebeyond to help me get my Real ID. I was one piece of paperwork short, and she helped me get it done, and I will forever be thankful. I'm usually tough on government facilities, but Ms. Cruz showed me there are still good people out there.

No one on the planet wants to go to the DMV. It is historically dreaded and reasonably so…read more This place will change your mind. It is doors down from Target with parking. You will be greeted and stand in queue. It is calm,quiet and efficient. You can get a driving test,written test,renewed license or new state license. Mine was even upgraded with a star to make it a Real ID. Regarding documents, if you think you should,then you should provide it. I believe that I was out in 45 minutes or so. * I did call and make a reservation,which may be required at that location, but is always the smart move. Just do it !

I went to the St. Charles location at about 12:30 pm. I know it wasn't terribly busy, but they let…read moreme come in earlier than my originally appointed time. The process for getting a new license really was efficient, and I was done within about a half hour. This is a HUGE improvement over the facility in Elgin, which was usually a nightmare to navigate.

I haven't been to a DVM for awhile and was dreading going there for a title change. I was…read morepleasantly surprised at the changes that have been made. I went online at 6:30 am and was able to choose from a lot of appointments for that day. They had a lot of staff there and the process was seamless. All the staff I talked to were upbeat, pleasant and helpful. The whole process took about 20 minutes. Definitely recommend this facility and location.

Post Covid this facility has significantly changed. They…read moremoved into a new location with more space but not more employees. This facility is by appointment ONLY! Go online and get an appointment BEFORE you drive over. I arrived at 2pm and over heard a staffer tell security, "No more walk-in's. Period. We are short handed." Once you set up an appointment and get in the system the lines randomly move so you have no idea who will be next. Employees are knowledgeable and courteous but I wouldn't call this friendly.