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    Docc The House Surgeon

    3.7 (3 reviews)
    Open Open 24 hours

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    Services - Docc The House Surgeon

    Deck construction

    Deck repair

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    2 years ago

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    Nick L.

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    4 years ago

    I called them for a lvp install, so far it looks good. These 2 brothers work together

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    Nick L.

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    5 years ago

    Very helpful and reliable. Did a great job on multiple things in my house. Quote was less than half of others who quoted me

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    Nick L.

    Thanks that means a lot to the business

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    Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

    ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

    Window Depot of Youngstown

    Window Depot of Youngstown

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    I've been trying to get an estimate for siding for over two months. Excuses, excuses, that's all I…read moreget. The first salesman didn't have a clue what was going on when he came to our house. After leaving a negative review, they decided to contact me again. They said they were going to help me this time and order some samples for us to see. When we went to the store and decided on the samples we might have wanted, they said they would send out a salesman. Five minutes before he was supposed to be there, they called and said he was sick, which I could understand him not making the appointment. But you would have thought they would have scheduled another person to come see us or make another appointment. I don't know how their window department is, but their siding department is terrible.

    Let's start out with we DO NOT RECOMEND USING WINDOW DEPOT…read moreFirst off, the sales man (we won't mention any names) he was a nice guy, personable and sat down and talked about what we were looking for Black french door and 2 black xl windows (replacing 3 sliders) got it all quoted out and throws in a " it's cheaper if you go with us now before I leave" kinda pitch (beware of that!) mistake #1 we did. He shows us what the black door will look like and then shows us what the black windows would look like and prints it out. Mistake #2 we never bothered to double check the contract. Fast forward to install day (almost 3 months later) I'm in another room to stay out of their way and just went to take a peek. Whatt? The door is black and the XL windows are white. (We dont have a white window in the entire house) We stop Installation and I call the salesman. No answer, text him, no answer 7 times and not 1 response. I talk to the Instalation crew and they said, "yeah it does say black on our paperwork because we even have the black flashing" They kindly call "their boss" and I talk to him to see what's going on. He tells me the contract says white windows. I looked and sure enough it does! The salesman typed white in there. I'm then informed there was no way I would have gotten black for the price we did. (I'm not one to throw out prices but were talking alot of $$. (Don't quote me here because I know they will respond throwing times and dates back at me trying to justify their mistakes and make me look bad) but a few days later we got a call saying they can get black windows but they won't be the same quality but still good windows. We discussed it and agreed as long as they were good. Jump ahead to aprox 1.5 more months and the 2nd set of windows were installed. Let's talk about these so called "good windows" every time we closed the door the grids rattled. (It wont let me post the video) back on the phone we got!! At this point we should have just got our attorney involved! We talked it over ONCE AGAIN and we're told a 3rd set can be made with bumpers so it won't do that, ' They must have forgotten the bumpers". At this point what choice do we have? A while later we get our 3rd set. From purchase date to 3rd set of install it was a total of 140 days. The same damn window with 2 " bumpers" (something you put on cabinets so they don't slam) Purchase windows from someone else!!

    Docc The House Surgeon - contractors - Updated August 2026

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