This place is great and Shirley is amazingly helpful. Just take in a water sample and they will…read moretell you what you need.

From the owner: L & M Recreation Inc provides pool equipment to the Kokomo, IN area.read more

Gavin and his team were great! They were able to quickly provide a quote and schedule the work,…read morethey were in and out in a couple of days with this smaller job. They offered to remove the dirt but my husband wanted it for our garden and additional landscaping. Very happy with their service and the result. Highly recommend!

From the owner: TLC Custom Concepts strives to provide top tier quality while maintaining fluid communication. From…read morestart to finish, you’ll know right where you project is.

Terrible customer service. Lowest character guy I've ever met. I'll b completely honest about this,…read morevery nice man in person. Not a lot of spa repairman in our community. I had fairly low request, was not in a hurry to get my hot tub repaired, this dude at three different times just never showed up to fix my hot tub after telling me he was waiting for parts

From the owner: We offer weekly maintance packages, cleaning your pool, adding chemicals as well as taking care of…read moreyou hot tub. We can repair or change out parts. You call us, and we will do our best to help you inn a timely manner.

Many THANKS to Lafayette Pool and Spa for their outstanding delivery of our Hot Tub/Swim Spa! Their…read moreteam was highly professional, knowledgeable and went above & beyond to meet our exact specifications. It arrived at the perfect moment and has truly been game changer as well as transformed our backyard into an oasis. We were thrown by the abundance of options and accessories available. Whether you're looking to relax with a jet-powered soak, get a back massage, lounge in a hammock, swim (yes, you read that right) or even incorporate a workout attachments, they got you! If you're considering getting one, we DEFINITELY 100% recommend Lafayette Pool & Spa!!!

They don't even deserve the 1 star. If I could give them zero, I would. They are a scam when it…read morecomes to cleaning at least and if you have them clean your pool, I'd recommend you watch them. If I didn't have cameras around my house, I would've been out a bunch of money. I hired them to "open" my pool. We did the deluxe option which includes; clean and remove winter cover, start equipment, reassemble ladder, diving board, returns and skimmers, vacuum pool (for ABOUT AN HOUR), and add opening chemicals. Everything was already put together, so they didn't have to do that. I also had already vacuumed/cleaned up the pool a little, but we were running out of time and wanted to have it cleaned for our party on the 4th, so we decided to hire the rest of the work out. All they had to do was add chemicals and vacuum for the $567.67. People were telling me that's a lot, but it was more for the convenience of having them do it vs me having to take off work and vacuum for the party, so I went ahead and did it. Now, the day of the service they called me at 3:01 and said they were on their way. I should start by saying I have cameras all around my house and watched them do my service. My father was at the house when they arrived at 3:35. They talked out front for a few minutes and then they pulled around to the pool at 3:39. They started the vacuum process with a VAC DADDY at 3:41 and pulled it out of the pool for the first and only at 3:52. Then they assembled their skimmer and skimmed the pool from 4:00-4:06. They put the skimmer away, shut the tailgate at 4:09 and drove away. Again, the whole point of hiring them was to vacuum the pool. I can add chemicals to it, no problem. The initial call, I made it clear I was looking for them to vacuum and they kept telling me they will vacuum for AN HOUR. Well after watching the cameras and seeing them only vacuum for 11 minutes, it was very frustrating to say the least. They also said they added 9 different chemicals and they didn't do that either. Of course I called asking for a refund because they didn't do what they were suppose to do. I kept bringing up the vacuuming because that was the main point of them coming and and Ty kept telling me "we vacuum for ABOUT AN HOUR". I don't know whos scale he's using, but about an hour to me is at least 45-50ish minutes, NOT 11 MINUTES! They didn't even vacuum for half the time they said they would, so ABOUT isn't the correct term to use. They ended up telling me to come into the store to get my refund and all I'd have to pay for is the chemicals. Watching them add what I thought at the time was a couple gallons of chlorine, I thought it would be $45 at most since they charge $12.99 for a gallon of chlorine. The chemicals they "added to the pool" added up to $220. I told them I'd be back tomorrow to sign the paper, so I can watch the cameras and see what chemicals they added and he stopped me and said, "if you sign the paper today, all we'll charge you is the chlorine". So I agreed and just so everyone's aware...the paper stated they'd never service me again (which I wouldn't hire them again anyways) and I'm not allowed to pursue any legal actions after receiving my refund. After watching the video last night, they only added 3 gallons of something (looked like chlorine), so I still overpaid. Also, when I got my "invoice" they told me their system automatically tracks how long they are at a jobsite and my time on the sheet was 1 hour and 6 minutes. It also showed they got there at 12:00 and left at 1:06, so that "automatic system" isn't correct at all seeing how they called me at 3:01 to say they were on their way and didn't arrive until 3:35. They continued to say they could've denied the vacuum and refunded me money, but they didn't. They went ahead and vacuumed for 11 minutes and charged me full price. If they would've told me they couldn't vacuum I wouldn't of hired them in the first place. Seeing how the vacuuming was the whole point. Long story short, I won't be using them ever again and I'd recommend no one else use them either.

Echoing all the negative comments. Be warned of this pool contractor - we hired them in 2007 to…read morebuild our pool and the construction-related problems have continued. Over $15K paid (to a contractor who knew what they were doing) to fix initial construction problems that were never properly addressed. Too many problems to list. Too many excuses. Least professional contractor I've ever dealt with in my 30+ years of home ownership.

Always a pleasure doing business with this high quality contractor. Good quality does not always…read moremean fast service.

Took multiple trips and overcharging to get our cover fixed costing us a ton in chemicals. Bad…read morepractices - just show up even when u ask them to call. Multiple issues with them, and was a headache to get a refund.

We've had pool cover issues since we bought our house 7 years ago and worked with various cover…read moretechnicians. This company's employees have been the most professional and nicest by far.