They are an awesome service. Above and beyond helpful!! Great prices and attitudes. They did a great job on liner and helped me out so much. I recommend them highly. Crew was friendly and so so very helpfu. read more

Very helpful with great recommendations and they have great products! I have used them for years for my pool and hot tub supplies

A group of guys from this place came to replace a pool liner (round shape above ground) last summer for my mother in law. I came by that weekend to check it out, and found two partially burned cigarillos between the pool deck boards, clearly left by the workers. Less than a week later, the pool exploded at the seam. My mother in law tried to call them the following day, and the owner (Rick) was RUDE and yelled at her about calling his "men" unprofessional (I believe the cigar butts speak for themselves) and that the shell had existing damage. Why didn't his "professional" expert installers warn my mother about the damage (they claim) that would ultimately cause the pool to collapse BEFORE installing the liner that would then again cover it so we again would not be aware of damage? Why did the owner of a small business yell at and upset a customer when they called about a justifiably and OBVIOUSLY stressful situation that filled the neighbors' basement with water? Ultimately he was rude to her on the phone and offered no workable recourse for the money she wasted for this job. Do we want to talk about professionalism? It's unclear if there was existing damage to the metal she'll that caused the weakening, as it IS NOT VISIBLE WITH THE DECK AND LINER INSTALLED. I expect a pool person to do the following in order for me to consider calling them any synonym of "professional", not consider calling a lawyer or the media, and be generally forgiving of what may or may not have been an oversight of his professional cigar-smoking staff: 1: inspect and notify homeowner of any damage to concealed parts before installing a high-tension rubber sock in it, re-concealing any damage and filling with thousands of lbs of water 2: pick up your litter and trash before leaving the worksite 3: be polite and understanding to homeowner who just lit (drowned) $1000 to your business and is understandably alarmed (and not rude to you) when calling 4: don't dodge phone calls from her son in law when he's trying to get in touch with you to discuss this ridiculous situation and your crappy attitude toward her. She's having a new pool shell and liner installed by another company. The least this business could have done was offer a new liner since their installers did not properly inspect the work site before slapping a new liner in an (apparently?) unsuitable shell. This business does bad work, does not ensure their work is placed and done to a suitable structure before walking away, and offers no efforts to resolve the situation amicably and even goes so far as to be rude and aggressive to the customer when contacted about the problem. I'll not recommend this company for anything but one star reviews on every site I can locate. I'll not recommend contacting them unless you have a thick skin and enjoy abuse. Hire them if you enjoy cigarillos. They'll share. Other than that, stay clear of this company who has no clue how to deal with people with maturity and class. read more

I guess I should have looked at their reviews before I called. All one stars and for a reason. There is a shortage of pool liners everywhere. So I purchased one online. They won't install it because it's not purchased from them. But they don't have any pool liners to sell. No wonder this place is going out of business. Any business is good business. Don't turn away people willing to pay you for services. Idiots read more

Screw this place. They took advantage of my 65 year old mother and treated her extremely disrespectfully. Left cigarillo butts all over her yard. Put a new pool liner in a rusty shell which then ruptured within 1 week of installation and when she called to let them know, they were rude to her and did NOTHING to help her. You would have thought they would have assessed the shell prior to putting in the liner since pools are their "specialty." Bitch please. Luckily the Village Pool in Peru came to the rescue and cleaned up their mess. read more

This was initially posted in Facebook, and I taking my time to post here because I believe the public should be warned not to patron this business: "We initially contracted Docs in Jan 2016 to replace our liner as they were the lowest bidder and we wanted the pool completed early in the season. Docs sent out someone to measure and we made the down payment. When the contractors arrived in June we were informed that our pool had PVC coping which could not handle the liner and needed replaced (this required busting concrete). However it took Docs 4 weeks to determine the coping needed replaced instead of foxed as they had not seen this before (we are now into July). I contacted L&M who verified the coping replacement procedure and cost appropriate and said they would have diagnosed, advised and completed immediately (too bad we were already under contract). We agreed to go forward with Docs and 4 weeks later they showed to bust up concrete and repair the walls of the pool (we are into August now by the way). Weeks again pass by and the concrete is laid, coping and liner are applied (now we are in October). Throughout the process there was poor communication and our yard had a huge eye sore of an empty beat up pool (I would have left it covered if I knew it would have taken all summer). At the end of this grueling process our pump needed replaced and I was charged 3 hours of labor at $75/hour to install a pump. We have changed the pump before and it takes an hour at most with set up/clean up. The pool is now repaired and in working order, in time to close for the season, looking very nice which is why I gave a 2 instead of 1. It bothers me that our pool became a last priority for this company because it was a difficult job that they were not ready for." In early 2017--we did not have a pool in 2016--we contacted DOCs because the liner had sagged in 2 locations. They were unresponsive. Our liner continues to sag. This is not a business which stands by it's work read more

My hot tub was not working so I called Docs because they had initially repaired my hot tub when I moved into my house. It blew a fuse, and I waited about 2 to 3 months for the serviceman to come. He replaced the fuse (he put a 20a in when the cover plainly called for a 25a). After he left, it blew another fuse. I put the correct 20a fuse in, and it continued to blow fuses. I called Docs the next day to tell them that. After waiting for 2 to 3 months for the first visit, I went back to the bottom of the list. After another 2 months, I received a call saying that they no longer serviced hot tubs that were not purchased from them. Also, every time I went into the store, the man, Doc, was the nicest, most polite man I have ever known. I say this with the most sarcasm that I can possibly muster. In all, he was a major DICK. If I ever need anything, I will drive 100 miles or more to never set foot in his store again. read more