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    1. Doctor Today Tlc

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    Lakeland, FL

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    Doctor Today Tlc

    1.6 (12 reviews)

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    Trinity Medical Group

    Trinity Medical Group

    2.3(19 reviews)
    4.1 mi

    I have been a patient for over 2 years now. I am extremely happy with my medical professionals,…read morehence, the 4 stars! The ugliest, nastiest, and worst i have been treated at this facility was Friday. I wrote my appointment time down as 11:30, it was 11:20 though. I arrived at 11:38, Rachelle one of the front desk receptionist, scoffed at me for being late. I accepted that i was in the wrong as i recorded the wrong time. She went to check to see if i could still be seen? No, i had to reschedule. I gave no problem and kindly rescheduled. That was done! My mother who is also a patient there has a prescription from a specialist that is requesting a CT scan. I was asked by the specialist to turn this paper into Trinity so that Trinity can get an insurance approval. Here is the "hold up ugly" I asked Rachelle to see that this paper gets to the referral office it is a test my mothers specialist is requesting to have done. (I am explaining as I am trying to hand the paper to her) Nope! Rachelle has a body language and facial ugliness that is like i am trying to hand her a covid filled bomb. I get the attitude filled response of I am not taking that paper when i don't know what it is. I respond with "i just told you...." i stop in mid repeating myself and step one step to the left and explain to Sarah who has ALWAYS been jovial and pleasant. I explained to Sarah that i do not like Rachelle's attitude and it is very hard to talk to her. I try to hand the same paper to Sarah, never ever having any problems with her. Sarah says "I don't know what you are trying to give me?" Now, i am thinking holy moses, does this paper have so contagious disease that I am not seeing? So Sarah is snotty and rude. (By the way, snotty is a very nasty description i understand but it is spot on in this case) So after a few silent moments and me starting to freak out about this paper and the invisible curse. Sarah explains that the order is in the computer and they recieved it on the 30th. So, no Trinity does not need the paper. So, I did the next best thing i knew to do with a contagious piece of paper, i ripped it up to throw away. It was then Sarah told me that i should have kept it. Oh well, bad moments not bad days. I have another appointment scheduled i will see if the front desk attitudes are better, hopefully so. Sarah has a beautiful smile and laugh not to use them.

    The Doctors are good. The "office manager" or whoever she thinks she is can care less about you or…read moreyour health. They denied a prescription I HAD to have refilled because they wanted an appointment. I was 100% out, she told me it was my fault and could not schedule me for 2 weeks and refused to do anything further. DO NOT USE THEM if you care about your health. She could careless about whether I lived or died as long as she followed HER procedures. Refused to let me talk and wanted to tell ME how things were going to work. I fired them and went to Watson Clinic and got my refill the same day. For some reason, some Office Managers think their policies and procedures trump the patients health. This is one of them.

    Advanced Internal Medicine

    Advanced Internal Medicine

    1.0(6 reviews)
    6.8 mi

    If only I could give AMIC 0 stars. This place is so unprofessional and disrespectful to their…read morepatients. The medical director or his wife do not return phone calls.. I was with the practice for 7 years and I think I had 5 Doctors in that time frame. They can't keep physicians or staff..If they treat there physicians and staff like they do their patients.. I can see why. I don't think I have ever wrote a negative review this being the first. I have had several problems with them. With them recently getting worse. In March I called about my 21 year old son(technically not my son I am his legal guardian my best friend his mother passed away 7 years ago) I had got a phone call from his school nurse stating there was tinge of blood in his pull-up. This was a Friday afternoon and I was trying to get a hold of the doctors at one of the locations. They never passed the phone call along.. I wanted to get a urine sample at home and take it to the doctors office especially because he does not do well in a public setting trying to get a urine sample.. when I called back after not receiving a phone call. I asked him what I was supposed to do because I was leaving for vacation over the weekend. I was put on hold and when they got back to me, I was told to just take him to the emergency room and if they could not get a urine sample, they'll just hold him down and put a catheter in. Apparently, they have no experience with people with special needs. That would've been a traumatizing situation for him. Approximately a month and a half later, I had asked for a doctors note for my employer. The first note that was given to me listed most, but not all of my medical conditions and then when I receive the second letter, they basically made it out that I could do nothing. I was told that was the final note that I would need to go to physical therapy. In order to back up the Dr notes I have two documented medical conditions, one of the medical conditions people are actually getting disability for.. I would not go to physical therapy because my conditions will never get better. They'll only get worse. I was dealing with them for approximately a month with asking them to return phone calls.. I never received phone calls back and every time I called into the call center I got sarcasm unprofessional people on the other end.. admit at the very end I got very hostile and that was on a Friday.. On Monday, my husband I called to make an appointment for an issue. He was having they told my husband his account wasn't active right now because he owed $25 my husband said no problem I'll pay that and they continued to make an appointment for that very same day. My husband drove 30 minutes to get to the doctors office and they told him he did not have an appointment he said yes he did. He just made it today. They asked him three times if the appointment was for him and he said yes and I just made the appointment today. They would not see him so the following day, which was a Tuesday. I received a phone call finally from the office stating because of interactions with them, they will no longer see me. At this point I already decided that it was time for me to depart this practice.. I asked them kindly if they would still keep seeing my son and they were like who's your son. I told him I reminded them that he had down syndrome and they said they would still see him if I came in the office and I behaved.. well at that point I also decided he won't be going back there because apparently they do not care or know anything about our situation if they did, they would have more compassion.. There is a lot more to the story but hopefully this was enough to forewarn anybody that might be thinking of seeking medical care from them if you value your physical or mental health. BEWARE STAY AWAY..

    They have changed the Phone service, I tried calling 6 times yesterday. AI answered 1 time and I…read moresaid needed a live agent waited 4 minutes and it hung up on me. When I finally go someone I explained the issues. Did not mention my BP issue. it got a lot higher today. Today I tried called the Dr because am having BP problems, it has been high for over a week. same issue, it took me holding and holding to finally get the call center. She said she would notify the office and call me right back. Well that was 5 hours ago. No One called. I needed to know if I could take an extra BP pill in the middle of the day. I have no Idea. So this office issues is not good if you have an emergency. They have changed total staff also. I hate looking for a new Dr but this has to change or I will have to. I have been blessed to have the service of Fab and Alma and what they do for us. I pray they realize this issue and get it fixed soon. I like the Dr.

    Doctor Today Tlc - internalmed - Updated July 2026

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