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    Trinity Medical Group

    2.2 (17 reviews)
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    Updated 1 month ago

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    Advanced Internal Medicine

    Advanced Internal Medicine

    1.0(5 reviews)
    2.7 mi

    They have changed the Phone service, I tried calling 6 times yesterday. AI answered 1 time and I…read moresaid needed a live agent waited 4 minutes and it hung up on me. When I finally go someone I explained the issues. Did not mention my BP issue. it got a lot higher today. Today I tried called the Dr because am having BP problems, it has been high for over a week. same issue, it took me holding and holding to finally get the call center. She said she would notify the office and call me right back. Well that was 5 hours ago. No One called. I needed to know if I could take an extra BP pill in the middle of the day. I have no Idea. So this office issues is not good if you have an emergency. They have changed total staff also. I hate looking for a new Dr but this has to change or I will have to. I have been blessed to have the service of Fab and Alma and what they do for us. I pray they realize this issue and get it fixed soon. I like the Dr.

    If you have AmBetter health insurance, be very cautious using this medical center. Their customer…read moreservice via the call center is poor. When I originally booked my appointment, I asked if I would receive an email confirmation. They said a text confirmation would be sent out. I marked my calendar just to be safe. The day before the appointment, I never received such confirmation. So I called the day before to confirm my appointment. The call center lady said my appointment is on the calendar. I arrive the day of the appointment at the designated office the call center girl confirmed, and the front desk lady (separate woman from the call center) said no appointment is on their calendar. I looked and felt like a fool. If you need to go to the 98 location, I recommend going in person to schedule an appointment with the front desk person, and then ask for the best number to call back in case you need to reschedule. If you call the 863-644-3585 call center, you'll most likely run into problems. Maybe the actual doctors are okay, but the customer service via the call center is bad. Be cautious.

    Trinity Medical Group - medcenters - Updated June 2026

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