I have used Primus since about 2005. Highly recommended. Great service, very honest. Great for…read morediagnosing HVAC issues and replacing only what needs fixing and not suggesting unneeded repairs. Primus just did a full replacement for a family member of mine in a single long day to minimize any time without AC. Look Primus up next time you need services or repair.

*****Update. Not an hour has passed since this review was posted that Primus resumed the harassing…read morecalls informing me that I have 24 hours to pull this historically accurate and factual posting or he would sue me for "Slander". ****************************************** Concerned about the hidden cost of service? TIP: Check costs before you invite anyone out to work on your system(s). I found Primus's $85 trip charge to be somewhat reasonable. But the cost of Freon? Not so much. A quick check on eBay indicates these folks pay not more than $25 per pound of R22 for their Freon and then charge you the stated price of $100. When asked why, the smug response was .. "Well, that's capitalism." My response .. "Well, when you charge 4 times what something costs, that leaves the consumer feeling ripped off. So here's something else about capitalism you should know. People won't use you when they feel ripped off." My thoughts: There's just something not right about being told I should be happy about being ripped off simply because "That's capitalism". That would be why I concluded the call. I suppose the vendor subsequently decided our discussion wasn't over, so he immediately called back to lecture me, rather aggressively. I hung up. A few seconds later, he called again. I didn't answer. So in the end, the decision to not use Primus is more than justified by their absurdly expensive (in my opinion) Freon and their aggressive response to (pre)customer feedback.

When our refrigerator broke, we put our food into ice chests and called a repairman. After talking…read morewith him, we realized it would be several days before our fridge could be up and running again. So, we began to search for an inexpensive back-up refrigerator to put in our basement. Several hours and lots of phone calls later, we realized that refrigerators are on national back-order. Then, we came across Whiter Than Snow Appliances on the web. Todd was able to get a very reasonably priced refrigerator to us within hours. He had even cooled the fridge down prior to loading it onto his truck so it would be ready to use as soon as it arrived. Whiter Than Snow Appliances helped us in a time of great need. They were prompt, courteous, and gave us good value for our money. You can't ask any more of a business.

The job of repairing 6 yr old refrigerator was left half done!…read moreNever use them again! Called about it; response was 'go read your manual'

We have had two rugs cleaned here (Dog urine) and they have done an excellent job both times. It's…read moreabout a one week process so you drop the rug off then the call when it's ready to pick up. They have always helped get the rugs out of the vehicle and back into the vehicle later. They have always been pleasant, easy to deal with, and very flexible about pickups, etc. Definitely they can save a rug that might be destined for the dump.

They got a good bit of the dirt out of the carpet. Very friendly service. And the technician…read moreactually helped me move some things.

They fixed our A/C which broke about a week later. Of course it was on the weekend. A person could…read morego crazy calling their answering service. When the technician calls back if the call is dropped you have to call the answering service again. It took about 6 times to have a successful communication.. The technician said he would have us set up for Monday. The office would not give any indication of when they were coming. Sitting in the hot house for 7 hours waiting is not fun.

Always good to do business with Gen Air. Workers are always prompt, courteous, and clearly…read moreknowledgeable and efficient in their work.

We are a long time, subscribers to Carolina's HVAC and plumbing services…read more Chad finished our six month inspection of both our systems yesterday. He was thoroughly competent and friendly. The inspections lasted two hours and were thorough, with a report card that was honest and easy to read. We are totally satisfied with this company.

I signed up for their annual service plans on my HVAC units and generator. I paid a monthly fee. It…read moreseemed to be a very long time since I recall them coming out to service my equipment. I called and they verifies that it had been 8 month since my HVAC service 14 month since my generator. My winter HVAC service was skipped and my annual 2025 generator service was skipped......however I had paid for them. The customer service person did not seem to care in the least and actually told me I should have called them to schedule the service. I asked to speak with her manager (Mason) and he never called me back. Worst customer service I've experienced in a very long time!

Our one year old dryer was taking hours to dry our cloths and then finally the lint was all wet on…read morethe inside of the dryer door and I called Clean Tactics and that came out the next day. Richard gave me prices right up front and upon cleaning the vent system the screen on the vent outside was put on by the builders over the dryer vent which caused a blockage. Our dryer is working great since they came out to clean it.

Had them in past as then and now their work is perfect. Tile, carpet in home, furniture and motor…read morehome carpet. You cannot do better.

Charles at Hhi is simply awesome. He went Above and Beyond our expectations to ensure we were happy…read morewith our results. I highly recommend Hhi.

The owner stated the part that needed to be replaced was on a 12 week delay OR we could purchase a…read morenew system and have it installed within the week. If we did not go with a new system and wait on the part, his quote included the part fee (even though it was covered by warranty) AND his personal handling fee of $500 for calling in the warranty request. While at the house, the workers with him were also overheard talking about him pulling permits but allowing someone else to do the work. We got leery and decided to get a second opinion. We went with someone else who told us the part was under warranty, they had it replaced in 2 days and needed 10 pounds less Freon than we were quote by the owner. This second option saved us thousands of dollars, even more if we had gone with a completely new system.

Could not be better, highly recommended, a full A+++ Thank you Scott for a professional high…read morequality job, and great advice !