Sherri in the cat department needs to improve her customer service skills. Unfortunately, both…read moreexperiences I have had with the cat department were negative, and the way the situations were handled did not feel like effective damage control. I believe there is an opportunity for better communication, empathy, and follow-through when addressing customer concerns (especially adopting out sick cats when I called and emailed ((with proof!!)) multiple times asking if my cat has any issues before adopting him)

Nearly impossible to get ahold of, leave a voicemail and get a call back sometimes days later if at…read moreall. Adopted my beagle from here in 2020 and since i moved to another state and came back home they will not treat him since he hasn't been there in over 18 months because they're no longer accepting new patients. I think that's ridiculous to turn away a dog that was adopted from YOUR facility. Probably for the best as they've just gotten harder and harder to get ahold of throughout the years. Maybe hire more staff and you could keep up with the demand!

I have been a customer of the Crago Clinic for decades. Being involved in rescue, I have also had…read morethe opportunity to take shelter-owned dogs to other vets in the area from time to time and have never found a clinic or single practice vet that I would consider more accommodating, more knowledgeable, more communicative and more dedicated than the DVMs and staff at Crago Clinic. I trust them totally with my pets' lives - always have and always will - and I highly recommend them.

They refused to see our cat for nearly 3 months, and now say it's too late to treat her…read more They only reason they even pretended to look at her is that I forced the issue in person, during one of our regular dog visits. (as we have done for decades) December 15 2023 update: negative 5 stars. I am beyond any words, and have given myself a couple of days to settle...this is the best I can explain. Misu may have survived had they not ignored us for months. Now, Blame us for not calling them personally: that's all they got. Finally, after much effort on our part for more than two months, they agreed to see Misu. Vipay said steroidal treatment is indicated from the pictures, but he wanted to do a thorough exam. However, when I brought her in, He and Bancroft REFUSED to look at her tongue beyond a cursory glance. They refused to look at high-res images I had on my phone that showed it's original form when they originally refused to see her. They refused to touch her tongue even. Dr Vipay and Dr Bancroft both concurred that it is likely easinophilic granuloma (as Vipay stated is the likely case last week) or a carcinoma. They said it is TOO LATE to treat for granuloma with steroids because it has progressed too far, having caused separation of the sublingual muscle 2 weeks ago...2 months after they initially refused to see her. The treatment would have been simple in September: steroids. Not a cure, but a mitigation of the spread that could have prolonged her life for years. Now it is months at best and perhaps weeks, per Vipay. BLAME THE Victim: So, they both (especially Bancroft) went into a lecture that we should have contacted them directly, instead of the clinic. However, when I asked for any contact information, they refused to give any. They said the way to contact them is to contact the clinic and leave a message.....like we did when they refused to make an appointment for a decades-long customer. So now they refuse to try even the steroids unless we pay for a $1000 biopsy, which we cannot afford. Maybe if they had allowed us to bring her in 2.5 months ago, she would have survived for 10 more years, maybe only 5, maybe not even 1. We will never know. To be clear, Vipay DID say last time that they WOULD have treated her in September, had they accepted her for treatment, based on the pictures back then, which showed two small ulcers on one side of her tongue only,....a month before the tongue split on the edge and two months before it separated from the sublingual muscle. THE LESSON ABOUT CRAGO IS THIS: If you are a decades-long customer and have an emergency for a cat, then they will ignore you. they will refuse any appointment whatsoever....PERIOD. If you push hard the next time you bring one of your dogs in, they will pretend to care about the cat while they cover their own arses and blame you for their own ignorance. ------ Update from December 4th 2023 We took our dogs to crago as usual and I showed the dentist working there pictures of my cat's tongue and he let me know that it is fatal but that he would like to see her immediately. I said that's great but you all refused to see her in September, to which he expressed slight surprise yet said yeah back then we we're busy... And he said that should not have mattered because we have been long time patrons. So he forced the clinic to make an appointment for next week, and everyone's making every excuse in the book as to why they rejected my cat, but the prognosis would have been much much better according to the dental veterinarian had they accepted her back in September. So now I have mixed feelings. On one hand finally they're going to see her, but on the other hand they refused us and because that she's going to die a lot younger than she would have. Still not even worthy of one star --------------- Below is my original review in September they love money, but not animals. not compassionate in the least. disgraceful, really. or maybe they just hate cats. they have taken our dogs on emergency basis, but refused for both of our cats. I think it's based on how much money they feel they can make from the given procedure. despite Wendy and I having taken our animals for years and spending tens of thousands of dollars, Crago refused an emergency treatment for my cat I was stopped eating and drinking and has lesions on her tongue, or even to make a non-emergency. they are perfectly happy taking money for surgeries and expensive matters, but they definitely have no love for animals. they will take your money for surgeries. but they cannot be inconvenienced for the sake of the health or welfare of an animal in pain and desperate need

Had to wait for hours in order to see a vet (roughly 3 hours) it seems they are short staffed. When…read moreI called a week later to check in, they lost the medical records of my pet. Later it was squared away but still a major red flag. Overall, I feel like money is their main prerogative instead of truly helping the animals. That may not be true for the individual vets themselves but instead the business owners may be seeking to make a larger profit than what's necessary.

Called asking them questions about animal vaccinations, they blocked my phone! Worthless veterinary…read moreclinic.

We have taken 5 dogs to this clinic over the past 25 years. They have always been wonderful to…read morework with, addressed any concerns we had and overall have had great experiences. I have never had any issues with any of the vets or the staff.

We had an appointment to take our cat here. We go mixed up on the time so they wouldn't see her…read more Now not a soul in the waiting room and they knew we had a hard time getting her to the appointments. These people don't care.

I absolutely love these guys they saved my cats life and always there when I need them I now take…read moreOtis there and they r amazing with him

We adopted my sister's 8 year old Peekashu after her passing. This was one of the the few…read morecompassionate vets that would accept our new family member when we brought her back from Cincinnati. I know at this time you can not go inside, but Rick the vet tech is so kind and gentle with our Bella. I can why the vetinarian clinic has a mainstay on the Westside of Mahoning County.