I have been a customer of the Crago Clinic for decades. Being involved in rescue, I have also had the opportunity to take shelter-owned dogs to other vets in the area from time to time and have never found a clinic or single practice vet that I would consider more accommodating, more knowledgeable, more communicative and more dedicated than the DVMs and staff at Crago Clinic. I trust them totally with my pets' lives - always have and always will - and I highly recommend them. read more

They refused to see our cat for nearly 3 months, and now say it's too late to treat her. They only reason they even pretended to look at her is that I forced the issue in person, during one of our regular dog visits. (as we have done for decades) December 15 2023 update: negative 5 stars. I am beyond any words, and have given myself a couple of days to settle...this is the best I can explain. Misu may have survived had they not ignored us for months. Now, Blame us for not calling them personally: that's all they got. Finally, after much effort on our part for more than two months, they agreed to see Misu. Vipay said steroidal treatment is indicated from the pictures, but he wanted to do a thorough exam. However, when I brought her in, He and Bancroft REFUSED to look at her tongue beyond a cursory glance. They refused to look at high-res images I had on my phone that showed it's original form when they originally refused to see her. They refused to touch her tongue even. Dr Vipay and Dr Bancroft both concurred that it is likely easinophilic granuloma (as Vipay stated is the likely case last week) or a carcinoma. They said it is TOO LATE to treat for granuloma with steroids because it has progressed too far, having caused separation of the sublingual muscle 2 weeks ago...2 months after they initially refused to see her. The treatment would have been simple in September: steroids. Not a cure, but a mitigation of the spread that could have prolonged her life for years. Now it is months at best and perhaps weeks, per Vipay. BLAME THE Victim: So, they both (especially Bancroft) went into a lecture that we should have contacted them directly, instead of the clinic. However, when I asked for any contact information, they refused to give any. They said the way to contact them is to contact the clinic and leave a message.....like we did when they refused to make an appointment for a decades-long customer. So now they refuse to try even the steroids unless we pay for a $1000 biopsy, which we cannot afford. Maybe if they had allowed us to bring her in 2.5 months ago, she would have survived for 10 more years, maybe only 5, maybe not even 1. We will never know. To be clear, Vipay DID say last time that they WOULD have treated her in September, had they accepted her for treatment, based on the pictures back then, which showed two small ulcers on one side of her tongue only,....a month before the tongue split on the edge and two months before it separated from the sublingual muscle. THE LESSON ABOUT CRAGO IS THIS: If you are a decades-long customer and have an emergency for a cat, then they will ignore you. they will refuse any appointment whatsoever....PERIOD. If you push hard the next time you bring one of your dogs in, they will pretend to care about the cat while they cover their own arses and blame you for their own ignorance. ------ Update from December 4th 2023 We took our dogs to crago as usual and I showed the dentist working there pictures of my cat's tongue and he let me know that it is fatal but that he would like to see her immediately. I said that's great but you all refused to see her in September, to which he expressed slight surprise yet said yeah back then we we're busy... And he said that should not have mattered because we have been long time patrons. So he forced the clinic to make an appointment for next week, and everyone's making every excuse in the book as to why they rejected my cat, but the prognosis would have been much much better according to the dental veterinarian had they accepted her back in September. So now I have mixed feelings. On one hand finally they're going to see her, but on the other hand they refused us and because that she's going to die a lot younger than she would have. Still not even worthy of one star --------------- Below is my original review in September they love money, but not animals. not compassionate in the least. disgraceful, really. or maybe they just hate cats. they have taken our dogs on emergency basis, but refused for both of our cats. I think it's based on how much money they feel they can make from the given procedure. despite Wendy and I having taken our animals for years and spending tens of thousands of dollars, Crago refused an emergency treatment for my cat I was stopped eating and drinking and has lesions on her tongue, or even to make a non-emergency. they are perfectly happy taking money for surgeries and expensive matters, but they definitely have no love for animals. they will take your money for surgeries. but they cannot be inconvenienced for the sake of the health or welfare of an animal in pain and desperate need read more

Crago Veterinary Clinic - December 4th, when I confronted Dr Zipay, who decided to force the clinic to all her to have an appointment - Veterinarians Near Me - Youngstown, Ohio

See all

Took my dog to be spayed. She came home with Kennel Cough. There is 100% no way my dog contracted it anywhere else than at this practice, it spread it to all of my other dogs. They want to charge me to fix the problem they created! I am sorry but if my dogs are sick from being at your practice and you feel the need to charge me $150 you are not an ethical practice! This is not the only problem I have had here. I've had 2 Misdiagnoses from doctors other than Dr. Bancroft 1 almost killed one of my dogs. DO NOT GO HERE! read more

Best veterinary clinic in town. Nice staff and very efficient. Have been taking my pets there for years.

I was not happy when I called the vet office to bring my cat in to see a vet because I have not been there in two years. They told me I had to wait 6 to 8 weeks to see someone and they were going to start me out as a new patient for my cat I have been going there for 26 years and that is WRONG read more

Crago Vet Clinic has been there for all of my animals. I have the greatest trust in them. Everyone there is so caring and really takes the time to answer any questions. I would not go anyplace else. read more

I do agree with the other review. The office staff and receptionist are incredibly rude and disrespectful. They seems to forget that they get paid from the money of their clients. As the management, I would be a shamed to have such employees. read more

The office staff and receptionist are incredibly rude. I was hung up on! It isn't enough to have competent doctors, the people that you interface with on the phone and in the building have very unprofessional behavior. read more

Thank you for making my transition to a new vet so easy. I had a great experience. I really appreciate your time and help with the loves of my life. There is nothing more frightening in life then taking your fur babies to a new doctor. Clean, on time, very respectful and very reasonable prices. read more

All my animals have gone here for years. The doctors and staff are all very friendly and caring. They do get busy though so don't expect a short wait. read more

Crago staff were rude. They schedule you an appointment and make you sit in the car an hour after the appointment time because they over book themselves. When you have a 6 week old puppy and an older dog who has severe anxiety that is not good. So after calling the vet tech to see how long they get attitude. We left and made an appt with animal charities. Got right in with them. Then when you call to make another appointment they tell you they noted the account because we left and will not take you again. What a joke. I will Never recommend them again and I will tell every person I know who has an animal not to go to them. read more

Whoever answers the phone has the worst customer service skills I've ever encountered. Literally called me a liar. That's just the cherry on top and the end of our business with them. Since bringing my dog there 5 years ago. It's been scam after scam. They literally had me feed my dog kangaroo at 4$ a pound over ear mites cost upwards of 1100$ and when that didn't work they wanting to keep experimenting on my dime and still had to find my own specialist to find out what was really wrong. Then we had ear Hematomas 2 years in a row where there treatment left me dog with disfigured scared up ears. read more

My dogs are like my children!! Dr. Tom is the best vet I have ever had (and we have seen a lot of vets) I'm so grateful we found him!!! read more

Crago Veterinary Clinic - Veterinarians Near Me - Youngstown, Ohio

Everyone was great when we went there, from the girl that brought us in to the vet herself, very thorough and nice. Can't say the same about the after care. We have been trying to get results back for our sick dog for 2 days now....Whoever Rhonda the receptionist is needs fired, and should not be dealing with pets or people...we were supposed to get results Tuesday night, if not Weds morning. Still nothing. We called this morning (Thursday) only to find that the Doctor is off for the day, and no other person or doctor in the whole place can tell us what the results are for our new rescue dog. Unacceptable post care. Hopefully something isn't seriously wrong with our dog because once again we have to call tomorrow (Day 3). Ridiculous read more

This place is very nice to our dog and was awesome to our former pets. Definitely recommend, but you need an appointment if possible, plus there's some waiting so be prepared. read more

Very friendly and helpful staff. The vet is great, got my appointment quickly with our puppy so he would not be late on his booster shots. The vet (herself, not staff!) called on a Saturday to let us know test results. I would highly recommend them and will continue to take our puppy there. read more

We have been customers for over 20 years and highly recommend Crago Veterinary Clinic. Dr. Tom and Dr. Bancroft are fabulous! The staff are great as well! read more

Great place! Doctor Tom is the best. Everyone is super nice! The only thing negative I could ever say was, its pricey.

Dr. Zippay really cares about your pet. I have been going here for years since it was recommended to me by a breeder. They have the best surgery center in the area. They have one vet only does surgery, and he does an excellent job. My last dog that I had for 13 years was taken to them her whole life. When she had surgery, they did an excellent job. For regular visits I see Dr. Zippay and he always spends lots of time with me and my dog. He examines well and explains all the options to me for both routine and surgical procedures. The office is also very clean-it doesn't stink like other vet offices I have used prior to them. I have been taking my pets to them for about 20 years now and would give then a 10! read more

Our family has been with Crago since the 1960's. Great, compassionate staff, especially Dr. Zipay and Dr. Kneen.

Fantastic clinic! They have gone above and beyond with our pets. Staff is friendly and try to get you in quickly depending on the emergency or needs. A little on the pricey side compared to our previous vet, but the care is well worth the additional cost. read more