My name is Ronell Smith on 6/20 around 9 something I walked into colerain south carefirst urgent i…read morewanted to be seen because I was having trouble breathing The staff there was amazing I had to get there names Front Desk Andrea got me checked in and was polite Medical Assistance Krystal took great care of me she greeting me when she came in my room she was polite and had manners she took my vitals and she kept me updated on what the next step would be she let me know that she was doing a breathing treatment she made sure she explain what to do and she wore gloves when hooking the machine up which was a plus for me because that something I had to put in my mouth to breath in she's very precessional I would come back to urgent and I would love for Krystal to be my Medical Assistance I love her energy and how she care for patients after the treatment the provider came in Shimmaine the NP came in my room she talked to me and explain what she will be sending over to the pharmacy them she said Krystal will be back in to show me how to hook the breathing machine up when I'm home One thing I loved about Krystal showing me was that she showed me how to do it than took it apart and had me put it together which I wish all people did it like that it's one thing to have someone show you but when they show you and have you do it so they make sure you know how is what matter krystal goes over and beyond to make sure patients are well taken care of and even when sick they comfortable and feeling better when leaving The staff for that day was amazing they have been the best staff I worked with since I been coming to urgent care Their have been other good staff but the grew today was the best keep up the amazing work you guys shows that the patients matter I left feel much better and happy with now having a breathing machine and know how to work it

My wife and I were turned away from this urgent care because the receptionist said she "didn't know…read morehow to enter credit card numbers" and then proceeded to tell us that she wanted to help but that she also sent away the last people because she didn't know how to enter a credit card. It would've been nice if she was more kind and maybe went to go ask someone that had a clue what was going on. Skip this Urgent care and find a better one.

I go to this place probably three or four times a year for different things. I am always happy with…read morea service I get there the doctors are very knowledgeable they talk to you with good bedside manners. They discuss your care with you cuz you're a team not just telling you what they want.

I had Kelly, Makenna and Dr. Schubert as my care team. They were all great! The visit was quick,…read moreefficient, and I'm feeling relief from my symptoms.

When I had first visited this location about 6 months ago, I had given it a 5 star rating. I have…read moresince updated the review since discovering that I was lied to in regards to the total cost of my visit. I had stopped at this location as reccomended by a friend for a COVID test, and asked for the full amount since I'm unemployed at the moment, and don't have insurance. I paid the amount that I was told in full, and left thinking all was taken care of. A couple of weeks later, and I start receiving phone calls, emails, text messages and invoices in the mail saying I still owe an additional $120.00. What a way of scamming someone during the COVID pandemic. I will continue to post everywhere about my experience, and hopefully can help prevent others from being scammed! (On the first Review, I said 2 months ago. That was a typo, and I'm unable to correct it).

Service by the staff and the doctor (on-site) were okay. Everything went downhill after that…read more Doctor said that he would send several prescriptions over to my pharmacy. When I arrived, the prescriptions had not yet been transmitted. No problem, I'll wait a few hours. Checked again 3-4 hours later, still not transmitted. Called office, and they said they would call it in. That didn't happen. Finally, I called at the end of the day. Still not sent. Very frustrated, and unable to get the prescribed medication . Inexcusable!

I went with my friend to TriHealth for support; and I was also the driver lol. She checked in and…read morethe staff was very friending. The ambiance was a modern healthcare setting, bright and airy. She was there because her side was hurting and she was getting an x-ray. The x-ray indicated a slight fracture, and rest was the recommendation. Very good clinical care. Way to go, Tricare

I've been here several times. Always super service. Today I would like to acknowledge Holly. She…read morewent over and above to make sure I was comfortable in the room. I appreciate you Holly.

False Negative Flu Tests Causing work to make my boyfriend come in or get in trouble for calling…read moreoff, and only allowing me however many days my doctor feels i need, when i asked for just one more day just in case.

They are great and they accept my daughters Medicaid insurance we live in Monroe and my daughter…read moreneeded a physical and only had a few minutes to get it done and they made it happen and I appreciate them from the bottom of my heart

The service was quick as I registered online. The staff is AMAZING and I love the doctor. He gave…read moreme some advice.

The nurse was rude and had an attitude. Like girl, why are you taking it out on me? If you don't…read morelike your job, that's on you. The doctor wasn't great either. He looked like he didn't even want to be there and didn't properly check what was wrong with me. He just prescribed me some pills and sent me on my way. I would never recommend coming here.

My 3yo daughter fell and hurt her knee and could not put any weight on it for two days. Of course,…read morethese things always happen on a weekend, so I was a little worried about coming to Green Township on a Sunday (if they had all the resources or would I be required to visit two places) and how long would we have to wait. I showed up a little before noon (when they opened), left the building at 1:15pm - and could not be happier with my experience. We were fourth to check - in. We were taken back immediately after registration for vitals then given a room. We only waited a few minutes for a nurse to come in. They ordered xrays of my daughters knee (which at the main campus usually takes forever) and within minutes were escorted to get her xrays. They even had results back within 10-15 minutes. I was shocked and relieved at the same time. Luckily, the xrays showed a sprain. But more than that, the doctor was so thorough in explaining what the xray shows, what to do and if she doesn't get better, she went through what signs to look for and what period of time to wait before bringing her back -- and the best case, worst case scenario. I felt completely in the loop and well educated on how to care for my daughter after the visit. We have come to this Urgent Care three times over the last 3-4 years and have such a great experience every time. THANK YOU, Children's, for offering such amazing service to the West Side!

From the owner: Cincinnati Children's offers pediatric urgent care at six locations for patients up to age 21…read more Walk-ins are welcome, or families can reserve a spot online up to 12 hours in advance. Services include treatment for minor illnesses and injuries. Virtual urgent care is also available 24/7 via CincyKids Health Connect.

I want to compliment Veronica Mason! She was welcoming. She was respectful, caring, pleasant,…read morefriendly, also beautiful. Veronica treated my mom and I like queens. And Pam Liu NP was wonderful and treat me. The urgent care was near me and I recommend them!!

Had an appointment and sat in a freezing cold room for over an hour told it would be a long time…read morebefore I would be seen

The staff at care first was so polite and efficient. Very caring and thoughtful of my time. It's my…read morego to for urgent care.