My dog has been receiving services from Prairie Dog for a little over 2 years…read more
First, she attended the puppy program with Sydney in June of 2023. If this rating was based on the training she received ALONE and Sydney, I would give it 5 stars. Sydney is knowledgeable and did a great job. However, training is the only service I would receive from Prairie Dog.
My dog went to daycare at another facility that closed in December 2023, so I was in the market for another facility. My dog had gone to daycare since she was 9 weeks old and never had any issues. When I transferred to Prairie Dog, they required a 3 hour trial, a half day trial, and a full day trial before you could actually start daycare. My dog did a few of the 3 hour trials and the staff continued to say that she wasn't ready for daycare. I felt that this was a money grab to get me to keep coming in but not allow me full days of daycare, so I stopped daycare.
I took my dog for a groom in April of 2025. I pulled in to the parking lot and she absolutely refused to go in the building. She was shaking like a leaf and wanted nothing to do with going inside. I was hoping it was just a one-off, and I rescheduled my appointment. The next time, same thing. Completely refused to go inside. My dog is not an anxious dog. Like I said, she's been in daycare since she was 9 weeks, has been to training, and I take her everywhere to include heavily populated places with people and dogs and this has NEVER been an issue. I can only presume that something bad happened at some point at Prairie Dog causing her to react like this.
In August of 2025, I was in a bit of a pinch with no one to watch my dog while I was gone for a weekend. Despite my better judgement, I booked at Prairie Dog. They quoted me $50 a night, and a $20 late pickup fee if you pick up after 12pm on your pickup day. I drop her off, same thing. She absolutely hated going inside the building. She was shaking and cried when I left. It was heartbreaking. When I picked her up, there was a collar that wasn't hers in her belongings. I told staff this wasn't our collar, they said it's fine just keep it. When I got my invoice for daycare, I saw that I had been charged $10 for the collar. No one told me that I had brought the wrong collar to boarding or that they had to charge me $10 for one that was within their policy. I was fine paying the $10, but I just wish staff would've told me I brought the wrong collar and explain the up charge. I felt, again, as though this was a money grab. Labor Day weekend was the final straw for me. I was flying out of state for a vacation and needed my dog boarded again. I booked for Friday, August 29th until Wednesday, September 3rd, with a late pickup. I called and asked for a quote, and they quoted me $270. I said go ahead and book it. I check my bank account, and I realized I had been charged $50. I assumed it was a deposit of some sort, but again, staff never told me there would be a $50 deposit, and I didn't have to pay a $50 deposit the last time I boarded. So I called, they confirmed it was a deposit for the holiday weekend. I asked if the $50 would come out of the total price, and they said yes. (If you are keeping up with the math, that would mean I owe $220 upon pickup.) I pre-package all of my dogs food and pack the collar that they charged me $10 for and off she goes. She was a little anxious again, but not as bad as the last time so I was hopeful.
When I picked her up on Wednesday, they said my total was $250. I explained that I had been quoted $270 and that I had already paid a $50 deposit. Staff said we charge an additional $10 a night over holidays when we are closed. I said that is totally fine, I just wish someone would have explained that to me. (I explained my previous two instances about the $10 collar and the $50 deposit where I was charged and that was not explained and now this was the third time I was being charged and it wasn't explained.) This staff member was understanding and took off the $30 a night because I was quoted wrong, but then said I should go to their website to see all of their policies and procedures. Totally fine doing that, but I shouldn't have to go to your website to ensure your staff are telling me the right thing.
Finally, when I get my dog's stuff back from her Labor Day board, all of her food has been packaged in different bags with different handwriting. I had no idea if my dog had eaten the proper amount of food or if this was even the same dog food I sent her with. Additionally, there was a bag of food in with my belongings that said "Callahan." My dog's name is NOT Callahan. AND the $10 collar that they forced me to pay for? That wasn't in her belongings. I assume they took it back and used it with some other dog and charged their owner for. Overall, I am very upset at my experiences and will not be returning for grooming, daycare, or boarding. I may return for training, but that would be it.
