I've taken my dog and cats several times to this pet smart for grooming and all I can say is that…read morethe staff is very kind and sweet towards the animals. I never found my pets distressed after the session. The store is very big and has plenty of items and pets to adopt. This is one of the biggest pet smarts I've been to and am glad it's in my close vicinity. I highly recommend going to this store for all your pet needs.

Don't go to the groomers at 8126 Yonge St RR Newmarket, ON…read moreL3Y 4V8. The groom was fine but we have banned because he was stressed out AFTER his groom and they could not get him out of the cage. They were informed that he is not a fan of his nails or face being touched but they still took him. They could get him out before his groom, they groomed him, they did what I asked, but banned because they were too afraid to get him out LOL. Fail. Hire better staff that can handle what they are paid to do, at that location. Aurora was great!! be like Aurora's location. Maybe have their grooming staff teach Newmarket's staff Also, the groomer who groomed my dog, dropped at dog off of the grooming table while I was there. Good thing the dog was off the noose or that would have been a good neck injury. Hopefully the dog is ok. Double fail.

I wanted to warn people about this particular rescue we adopted our rat terrier from…read more There have been multiple issues including the fact that before we started fostering our dog we repeatedly let them know that biting was not something we could handle. The day we pick him up after a 3 hour delay, he is almost microchipped a second time, I'm informed he bites. The other day he snapped at my partner and contacted the rescue about what to do and they showed zero empathy or accountability and said that if I sent photos of him they could put him on petfinder. In their rescue headline it says that coordinators were available for help and guidance however, during my time of fostering I wasn't given any instruction, no one checked in with me and the treasurer of the organization also added pressure for me to sign and pay the fee for his adoption and made a remark that he wasn't my dog until I had signed everything, when I had only started fostering him for 2 weeks. This rescue is full of people who are unfit to work with people and the lack of transparency about his behaviours is concerning for further adopters. It left a bitter taste in my mouth and I feel as someone who has managed a non profit that even if they are operating at capacity they are not meeting the minimum of making sure the homes the dogs go to are prepared. Very irresponsible.

We adopted our Jack Russell/Chihuahua/Australian Cattle Dog mix from the Jack Russell Network of…read moreCanada (JRNC) in November 2020. This dog should never have been adopted to a city dweller. He spent the first 6 years of his life in a country setting, where he was allowed out for the whole day and only came in at night. When we got him, he had been neutered just a few months earlier, and his tail was amputated. In the shelter he was first put into, he chewed his tail to the point that it became infected and had to be removed. Our home is in the middle of the city, with access to a small back yard, and 3 walks per day. Obviously this was not what he was used to and it was difficult for him to adjust. He was reactive to other dogs, lunging, barking and growling. Walks were never very pleasant. As time went by, he became more frustrated and eventually he attacked our adult daughter. He launched at her with his jaws around her nose and wouldn't release until my husband shouted at him. Fortunately our daughter didn't need stitches, just antibiotics. It wasn't his fault, I had brought a bit of food to him and my daughter bent over to pet him at the same time. According to an animal behaviourist I spoke to, the dog did not attack. What he did was to give a warning. We finally surrendered him back to the JRNC after more aggressive behaviour towards both of our adult children. And then we saw his profile on Petfinder, where they were saying he was good with older children and other dogs. Our family was shocked as we had told them in our email and on the surrender document that the dog should be in a rural home and no children. Our fear is that if he were to bite a child, then he would be put down. He doesn't deserve that. I emailed JRNC about our concerns and the only reply was from one of the coordinators who thought she was talking to the director. We were referred to as being a pain, and that we should be told not to contact them anymore. Please think twice about adopting from this rescue. They are rescuing too many dogs without the proper resources to help these dogs adjust. Many of the dogs are coming from Texas and Louisiana.

Just just amazing!!!! The receptionist is so helpful and polite. Great advice and good honest…read morephilosophy. Best clinic ever!

We are very pleased with Dr. Sassan. At first, I was skeptical about this "holistic vet", but the…read moreresults speak for themselves. He helped our dog recover while our regular vet wasn't able to do anything.

This Pet Valu is located in a shopping complex and has all kinds of pet related items available…read more It's stuck is not as wide in variety as the pet smart across the street. The people behind the counter know what's where in the store and are really helpful.

Amazing customer service both through their head office and the Newmarket location. Couldn't be…read morehappier. Thank you.

The store is great. Very clean, well organized and the service is very effective. However, I have…read morehad a case of cat food poisoning. The cans must have been contaminated within the factory they were produced. I usually buy the canned beef stew by Weruva an American brand. Thankfully it has happened only once and with only that kind of can. Other than that the rest of the food they carry is high quality and fresh. The store itself is excellent.

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

Been boycotting petsmart for quite a long time and instead going to global pets. Every petsmart…read moreI've been to has offered awful and terrible customer service and have barely to no knowledge about most of the products they offer until stepping foot into this petsmart. The staff here are very patient and helpful. Usually if I'm being treated poorly I won't purchase anything from the store since there are other stores out there that offer the same products but treat the customers far better. We ended up leaving with an orthopaedic dog bed, some nice and cute little toys, and a brand newly engraved name tag. Will definitely come back to this location.

Shout out to store 3066 in aurora on Bayview. Alex spent a lot of time going over pro's and con's…read moreof cat and dog harnesses so that our cats could be fitted properly. Our concern was to not have pressure on the cats neck if they were to slip off a balcony. He listened, he was patient and thoughtful of all our concerns. He really went out of his way in all aspects of customer service. Alex thanks again

I have adopted three (3) wonderful dogs from Siber rescue. Lisa and her team of foster homes are…read morejust amazing. The dogs I adopted are truly gifts and they are great at matching dogs to adopters. I have had 3 amazing experiences with Siber Rescue that now I am thinking of fostering for them. I highly recomend Siber Rescue. Be aware thought that they care a great deal about their dogs and will not just adopt out to anyone that wants a dog from them, they have strick guidlines that insure maximum succes. If you have husky experience or large breed dog experince there is no better rescue to adopt from.

I have always been a dog lover, and larger breeds as well. When I was ready to have one of my own…read moreit couldn't have happened at a better time in my life. I went to Siber Rescue because I had only heard amazing things about this rescue, and thanks to their big hearts and amazing foster families, Brooklyn came into my life. I was able to meet him at his foster home and get appropriate feedback on what his needs were going to be. We were a match made in heaven and he has been by my side ever since, and it has now been 5 years!!! Recently my husband and I have decided that we wanted to bring in a new addition to our little family, and another husky is just the addition we want, and the first thing I did was call Siber Rescue. They have been a great help and I know that soon enough Brooklyn will have a little brother or sister to play with and to have as his companion!!! We can't wait!!!! Thanks for everything Siber Rescue!