I have given them 3 different opportunities and they are horrible! Lazy shouldn't be called…read moregroomers. They didn't groom my dog they shaved all her hair off. She looks like a rat . Instead of owning up to their mistake . The owner proceeds to insult me and salude profanity . Very low class and unprofessional. She charged me $70 to shave my dog completely!!! My morkie looks like a rat!!

DO NOT BRING YOUR DOG HERE -- SPARE YOURSELF THE HEARTACHE…read more Out of desperation, I took my dog to this groomer after a visit to the dog park. Leaving him at this facility is one of my biggest regrets. When I picked him up five hours later, his eyes were bloodshot red, and he couldn't even open one of them due to the pain he was in. Another customer in the lobby even commented on how red his eyes were. The old miserable lady at the front desk, who seemed completely incompetent and dismissive, gave the excuse that his red eyes were because he's a poodle and had "a lot of hair that went into his eyes." How does that even make sense? That is not a valid reason for such clear suffering. My only priority at that point was getting help for my dog, so I rushed him to the vet -- and that's when I was told his cornea was scratched. On top of that, he had cuts on his legs and stomach that were never there before. If you bring your pet here, you are literally paying for your dog to come out injured, neglected, abused, and in pain. I have not stopped crying from the guilt and regret of bringing him to this place. The facility itself is rundown and outdated, and the lack of care and customer service says everything you need to know about how they treat the animals. After reading other reviews, I see I'm not alone. Please save your dog from this nightmare. Learn from my mistakes and avoid at all costs. This place should not be allowed to operate. NO LLEVES A TU PERRO AQUÍ -- EVÍTATE EL DOLOR Y LA ANGUSTIA. Por desesperación, llevé a mi perro a esta peluquería canina después de una visita al parque. Dejarlo en este lugar ha sido uno de los mayores errores que he cometido. Cuando lo recogí cinco horas después, tenía los ojos completamente inyectados en sangre y no podía ni siquiera abrir uno de ellos del dolor que sentía. Otra clienta en la sala de espera incluso comentó lo rojos que estaban sus ojos. La señora mayor y amargada en la recepción, que parecía completamente incompetente y despectiva, dio la excusa de que sus ojos estaban rojos porque "es un caniche y tenía mucho pelo que se le metió en los ojos". ¿Cómo puede eso tener sentido? Esa no es una justificación válida para el sufrimiento evidente que estaba pasando mi perro. En ese momento, mi única prioridad fue buscar ayuda para él, así que lo llevé de inmediato al veterinario -- y ahí me informaron que tenía una córnea rayada. Además, tenía cortes en las patas y el abdomen que no estaban allí antes. Si traes a tu mascota aquí, literalmente estás pagando para que salga herida, descuidada, maltratada y con dolor. No he dejado de llorar del remordimiento y la culpa por haberlo traído a este lugar. La instalación está descuidada, anticuada, y la falta de atención y servicio al cliente dice todo lo que necesitas saber

MY DOG LOST AN EYE WHILE IN THEIR CARE!!! A place that repeatedly fails to keep animals safe should…read morenot be in business!!! NEVER USE THIS PLACE!!! On March 25th we left our Dog (Small Pomeranian) at DOG Hotel of Brickell, for a simple grooming, something that should have been completely safe and risk free. However, due to their negligence and lack of process he was allegedly put in contact with other dog and was attacked. As a result, he PERMANENTLY LOST HIS EYE. The whole eye popped out of his face and couldn't be saved, and he had to go through Enucleation. Not only he suffered a severe trauma that will affect him for the rest of his life, but this is also extremely painful and emotionally devastating to our family! He was handled in perfect conditions and returned to us WITHOUT AN EYE! No pet owner should ever have to experience this. After looking into it we discovered that THIS WAS NOT AN ISOLATED INCIDENT. Another owner has reported a similar attack happening after the grooming session at this facility a onth ago and this didn't serve as an alert for them, unfortunately! THIS SUGGESTS A PATTERN OF NEGLIGENCE THAT CAN'T BE IGNORED! We want to RAISE AWARNESS so that no one else goes through it....please encourage your friends to post the bad experiences they had with them, so that we can save more animals from this place!

I love the Dog Hotel. They treat my little Lola so well when she goes. It's truly a home for her…read morewhere she's surrounded by dog and human friends. They do a screening process in advance to make sure new dogs have proper social skills to be around other ones and they segregate the small from the large dogs. They send you videos all day long of your fur baby, which is a really nice touch. I highly recommend them!

My dog is *obsessed* with Freedogm. She knows when we have turned onto the street and stands up…read moreexcitedly in the car. She also loves the staff there. On days when the weather isn't great, she pauses before getting out of the car but as soon as a staff member sticks their head out the door and says her name she immediately runs to them and rolls over for belly rubs. They take excellent care of her and always communicate quickly if there is any issue. I highly recommend Freedogm!

Do not bring your dog here. I mean it. If your dog means anything to you, then stay clear of this…read moreplace. The owner was extremely unprofessional to the point of putting her hands on me. The place was very unsanitary. There was no beds out or water for the dogs.

I have been taking my dogs here for years and love how much the groomers care for my dogs as if…read moretheir own.

She's been our groomer for over 10+ years!!! Quick and efficient! So kind too! We are happy to be…read moreloyal customers of Flores

My Poppy loves coming here! Since the first day they have always treated my puppy with love. Their…read morelocation is super convenient in downtown as theyre close to all the offices, making it easy for me to walk and pick her up or drop her off. Poppy is always excited for drop off! They also have additional services like grooming/hotel/etc. I haven't used them yet but plan to!

We have been taking our cat and two dogs here for almost 2 years now - they are phenomenal and our…read morepets love it here. Cannot recommend city bark enough!

Purrfect Grooming did an amazing job with my French Bulldog, Capri! I reached out this morning and…read moreby the afternoon they were already at my home for her full cleaning. Capri is 11 months old and this was her very first grooming experience. She absolutely loved it! She came back happy, clean, and comfortable, which says a lot. Maria, her groomer, was amazing, very friendly, gentle, and attentive. She really made the whole experience stress free for both Capri and me. I will definitely be using their services again and highly recommend them to any pet parent looking for reliable and caring grooming.

They quoted me 150 for grooming my 85 pound doodle. When I went to pick him up from the van, they…read moresaid it was 250 they just shaved him down, and poorly I might add. Uneven all over his face. These people are terrible! Do not use. Whoever ever heard of a $250 groom in Boca for just shaving him down it's not like he had designs in his hair.

They have groomed my dog many times now and always do a great job! In fact, he is always SO happy…read moreto be there, he runs right in, tail wagging. That's never happened with any groomer so I had to write a review. And he always looks so cute after and gets so many compliments!

Bow Wow WOW! Just got my dog's haircut today at Head to Tails. I have to say they did a great…read morejob, even thought the little one hates to be left anywhere... Only one complaint - cash or check only?!? Seriously - its time to accept credit cards. The haircut was for a small dog (wash, dry and haircut) and cost $40. I think $40 is pretty expensive for a hair cut, but they did a great job!

Professional instructor Allen Castillo and the entire staff at K9 Off Leash are truly amazing …read more After extensive research, I narrowed it down to one location for my dogs training and that was K9 Off Leash . Although I live over an hour away , I made the sacrifice because I knew that my dog was in good hands and I have never looked back . My dog Ghost is an Argentino Dogo who are not the easiest dogs to train . The training went perfect and we have a beautiful dog that is fully trained . I recommend this business 100 percent and please feel free to call me with any questions you might have . You will not be disappointed with K9 Off Leash and neither will your dog ..

PLEASE READ THIS ENTIRELY: They are ABUSIVE to animals,…read moreincredibly negligent, and lack the necessary wherewithal to run a dog training company. BEWARE, these are NOT real dog trainers. They were kennel workers that were promoted, by the owner Laura because she was desperate for the income. My dog had been coming here for several months and was "trained" with them for a week as what they call a refresher to ensure he is a good fit. They always praise him, send me pics and videos of how amazing he is. I was in Europe on vacation, and Laura Cresto sends me a text message letting me know that they can't handle my dog and despite that he is showing aggression they'll watch him until I'm scheduled to get back a week later. Naturally, I asked for proof of videos as they have cameras recording in every single room and keep said recordings for 30 days. She wouldn't send me any videos, and then claimed that I had to be there the next day to pick up my dog because they couldn't handle him anymore. It's funny how she went from "we can manage to keep him for a week" to "pick him up tomorrow morning" after I asked for proof within hours. She basically said you have to come get your dog by tomorrow morning or else, the flight time alone was roughly 10 hours and then add a connection. Luckily I had the means to do so, but who is paying for my new flight, loss of costs on my other flights and all the hotel accommodations that were already paid for? There was zero compassion for what I was going thru despite that my dog was in her care. Still, I kept pressing her about providing me proof which she finally sends that was recorded from a cell phone, not her cameras. In the video you can CLEARLY see that the person is NOT a trainer and does not know how to handle my dog. This person has only been working there for a month with zero experience in real dog training prior to coming on board with K9 Off Leash. I FOUND A SCAB ON THE RIGHT SIDE OF HIS FACE with a huge bulge around it, which tells me he's been struck. Maybe he's acting defensive because someone physically struck him with an object? He doesn't play with other dogs there because of his repaired ACL's and Laura confirmed he hadn't. She initially stated his behavior was like this from the moment I dropped him off a week prior. I told her this was a grotesque understatement of the level of irresponsibility it is to not have informed me Immediately. She said, "I didn't want to bother you because we specialize in this field of dogs and aggression." Then when I pointed it out via text, she back peddles and states that the behavior started only a day prior. She claimed it was so bad that they had to take him out in a full bite suit, yet when I asked her for the videos of proof she couldn't furnish them. Her words "Thank God we have this gear otherwise we wouldn't be able to handle your dog at all." They do not currently own a bite suit of any kind. When I went to pick up my dog, I recorded the entire interraction between myself, Sierra, the new employee(I don't know his name) and their new head trainer who just stood in the background observing and recording. Sierra is a 24 year old office manager. The new employee who started only a month ago actually put his hands on me when I went to retrieve my dog and stood in front of his kennel/room to avoid me from getting him because I refused to pay, and brought out a leash to take him out himself. You claim he is so aggressive that you have to wear a bite suit to take him out, yet you are trying to take him out while I am standing there after I have told them again and it is known that he is protective of me.You're more concerned with keeping my dog to get paid, then releasing him back into my custody despite how aggressive you claim he's been? While all of this is going on, despite how upset I am and the fact that this employee is holding the door to prevent me from getting my dog after he physically put his hands on me, my dog is still wagging his tail, ears back and crying for me with ZERO aggression displayed towards anyone there. Then Sierra says, we have to call the cops. I told her please do so, or I can call them myself. Instead she calls Laura who tells her to let me go with my dog. I wonder why? They didn't give him any of his pain meds, so he was in pain the entire time there and they missed many doses of his allergy meds. He came back to me in pain, scabbed/bruised, and with hives all over. The level and layers of LIES/DECEIT, NEGLIGENCE, LACK OF DECENCY/ COMPASSION, ABUSE OF ANIMALS, COMPLETE DISREGARD AND INCOMPETENCE for an animal's well being and the way they treat their owners is beyond disturbing. This keeps happening since Allen Castillo, the original owner and real dog trainer left back in April. There isn't enough space to provide all of the details in this review, but feel free to email me reviewsonly1984@gmail.com if something similar happened to you and I will gladly reply.