Our family dog developed a couple lumps, one quite large, and we were getting concerned. After very…read morelittle diagnosis we were told that they were fat pads and not to worry. Due to us being unhappy about one of the diagnosis previously for one of our cats we tried a different vet and got him to look at the lumps on our dog. Long story short they were removed and sent in for a biopsy to be safe. Turns out what VCA said were "fat pads" are actually a very very aggressive cancer and we got very lucky to catch it when we did. She actually needs to have her tail removed to stop any further spread of cancer. I'm not one to write reviews of any kind, especially bad ones and for a vets office of all places. However this has rubbed me the wrong way quite badly. Once Dr. Marshall sold the practice it went downhill quickly. The hours are terrible for everyday people to get to, and after two poor diagnosis one of which could have been detrimental to our poor dog - we've had enough.

Ended up going here when I adopted my dog. I have heard a mixed reviews but my experience has been…read moregreat. Of course it's a little pricey but it's the vet so what do you expect? What I love is that they have a weight scale right in front so we can keep an eye on our little guys weight. The ladies at the front desk are so kind and greet us with a smile every time. It's like their excited to see my dog. The service has always been quick and painless. Dr. Poulter is so friendly, kind and understanding. She knows just how to distract our rescue dog to give him a full exam and even a positive experience. Obi is not even scared to come visit the Vet (not yet anyways).

My dog recently developed a hot spot and some itchy patches from her winter coat growing in. Our…read moreveterinarian told us that we should get our dog professionally groomed to take care of the dense undercoat. She recommended us to the Grooming Shop. The cool thing is that the shop is actually in a shared unit with Mount Joy Animal Clinic which means that our vet was able to call the grooming shop owner and let her know our dog's problems directly so we didn't have to worry about miscommunication on our part. There are (kind of) separate entrances from the front that go directly to the reception of the respective establishment. Right now because of the pandemic you cannot enter the grooming salon. There is a sign posted on the door that instructs you to call the number posted which reaches reception who will send someone out to collect your pet. On the day of the appointment, Isabella greeted us outside the shop and went over our dog's special concerns or allergies. We highlighted the part about the hot spot and she confirmed our vet had told her about it. She examined our dog and pointed out some grooming tips based on what she saw. Then she went over what she would be focusing on in the grooming process (bathing, where she'd be trimming, what kind of shampoo she would use, etc.), gave us a time estimate, and let us know she'd give us a call when the fur baby was ready for pickup. It took close to 5 hours before we got the call. At pickup Isabella let us know about any problems she encountered. Payment right now is being done by e-transfer to minimize interaction. The pricing is on par with what I normally pay at PetSmart which was a pleasant surprise since it's more of a boutique groomer. Also I do feel like the service was better since it was more about my dogs skin and comfort versus just getting dogs in and out at a store like PetSmart. I was really happy with how the grooming went. My dog's fur is absolutely silky smooth and the cut was perfect! Her paws and butt fur were trimmed really well and she's almost got a corgi butt despite being a golden retriever. She's been really itchy recently but she hasn't been scratching since she got back so I think the aloe shampoo must have helped her. So pleased with the care she received today.

My baby got sick for 3 full days right after grooming. She's not willing to move, eat, bark or even…read morewalk to her pee pad. In addition, various sticky wounds with blood was found all over her back. I need to shave her in order to find out all the spots, as well as other minor issues like ears not cleansed. I can't persuade myself to believe its all coincidence...

I was in the area and decided to make a pit stop at Woof! to see what the store was all about…read more Although my intention was simply to browse, Jessica's thorough explanation of their Puppy Groom service made me feel extremely comfortable to choose Woof! as our puppy's first groomer. She talked us through the entire Puppy Grooming process alongside what we can expect as owners during (reminders 15 - 20 minutes before the service is completed to start returning to the store) and after the service is completed (tips and tricks on how to get your puppy more comfortable with the grooming process). On the day of the appointment, the groomer was equally as friendly and again walked us through the grooming process. I felt like my puppy was in good hands from the moment I interacted with Jessica. I'd highly recommend trying the grooming services at Woof!

I highly recommend woof grooming My dogs have had some…read morepretty bad experiences especially with petsmart... I was lucky enough to find woof grooming. It's a bit out of my way but I wouldn't let anyone else take care of my dogsat this point. They really are exceptional. Prices are totally fair, The staff are very pleasant and you can tell they care about your puppy. 5 stars totally

I must share my experience with this company. As a pet mom I was nervous to let a stranger come…read morehandle and walk my dogs same way your nervous to take your child to a new babysitter for the first time. I had to settle and give it a try as my schedule is all over the place and I was falling behind on my fur babies walks. Shannon showed up and in an instant I was so comfortable with letting them go with her. she was so friendly and personable I felt like I knew her as friend. Communication was great. Dogs loved her right off the bat. she comes twice a week punctually and my dogs anxiously await her visit. prices are very reasonable and affordable. I am very pleased with the service she provides and would definitely recommend to anyone that just needs that little extra hand getting their fur babies weekly walks in. I'm in the Shelburne area. Great Jobs Shannon we will see you soon. Scarlet and Bruiser can't wait.

Aside from the endless paperwork and almost non-sensical questions which is the only reason we are…read morenot giving 5 star review -- the staff start to finish were 1st class to deal with and their responses were immediate and professional. Frank O'Grady, Springville Springers.

World Wide Animal Travel are just fantastic! They managed the process of moving our cats from…read moreToronto to the UK - they handled EVERYTHING. I was a stress head because our cats are complete stress heads, but it all worked out beautifully. Every single thing worked. One cat is still hiding under the couch (they've been here just a few hours), while the other is exploring - this is completely normal for them.

The staff here are excellent and they all care about each animal that comes through the doors. The…read morecare they give is wonderful and everyone there is friendly. I wouldn't take my animals anywhere else .I have never had a bad experience here.

I completely disagree with a 1 star rating. This office is…read moreone of the best anywhere. Everyone is kind, caring, professional. I have never had one bad experience. The care they provide is top notch and they go above and beyond. They look after my dogs and cats. Have helped with a couple of emergencies. They offer boarding at their rehab facility downstairs which has been so helpful to us. I much prefer boarding my cats there in their lovely cat condos knowing they are being watched by professionals. I would highly recommend if you are considering a new vet in the Georgetown, Erin ,Acton area you go to Black Creek. You wont be disappointed.

I tried to call many times with no answer! All reviews are…read moreby the owners itself since they all about instructions to a customers on how to be polite, be on time and how they have to pay a curtesy to the owner of business, how stressful are Covid times on her business.,.,So blunt!

My review has received a reply from the owner but I have NEVER "booked with us twice since the…read morefirst haircut and both times you cancelled the appointments last minute!" I have only used your services once. I have never tried to rebook. I simply going back to my previous groomer. No issues no regrets. I tried somewhere new and it didn't work out.