I have used several time before without issue. However, at the start of blistering hot weather in June got our corgi back & after walking him later that day noticed his bib was literally trailing on the floor & that overall he had hardly had anything off. Also he hadn't smelt like he had any shampoo after paying for a "shampoo" & cut. They agreed to redo for free, but unfortunately I had to cancel twice & notified them each time in advance. On eventual drop off I said I could not pick him up until 12:00 due to work & was told fine, but I received a text at 11.05 saying there would be a charge of £5.00 for every 15 minutes he stayed! So I called my Brother. I told him there would be nothing to pay as this was a free recut/shampoo, but on arrival he was told that there would be £20 to pay for two cancellations. This was on the basis that it had taken a month to recut. However, it was nearer three weeks & one appointment I tried to make was due to the owner being away on holiday for a week & she said she wanted to do him. Further, on paying £20 cash under protest & asking for a receipt (as my Brother was collecting for me) an assistant told him, "We don't give receipts for cash, only cards", what utter nonsence!!!!!!!!!!!! NB: There is /was (at the time of writing this) nothing on their web site about either cancellation charges or collection charges of £20 an hour!!!!!!!!! It is clear they were attempting to recoup all they could for the "free" recut which was completely at their failure in the first place. Needless to say, we will not be going back & told them. read more