We have been using Elmtree Doggy Daycare for a number of months now. Our dog Stella loves going…read morethere and comes back happy and ready for her evening nap. All of the team at Elmtree Doggy Daycare (a special shoutout to the young man who picks up Stella and brings her home) are wonderful and very loving with the animals in their care.

I've just picked up my doggy after her two week stay at Elmtree…read more My dog is a nervous one at best and with her slightly neurotic tendencies I was looking for somewhere for her to go that was a bit more than the norm. She usually stays with my in-laws, but they were also galavanting, so I had to find another option. After some research online I found Elmtree. I went over all the reviews I could find and couldn't find anyone with a negative word to say about them. Unfortunately I wasn't able to check out the place before hand, so I was going wholly on these reviews. The run up to her stay was very smooth. They answered all my emailed questions efficiently and kindly. I changed my mind about a few things and they were very accommodating. I was planning on getting her picked up and dropped off, but when the invoice came it was £72 each way and I decided that was just too much on top of everything else. We dropped her off the morning that we flew, it was a particularly hot and sweaty day and we'd got lost trying to find the place. Thanks, Google Maps. (Don't walk through the cemetery, unless you know where the gap in the wall is.) I was a bit stressed because of the heat and the impending 'leaving my dog with strangers.' When we arrived the lady at the front desk was awesome; very friendly and welcoming. She called through for someone to come and get my dog once all the incidentals had been looked at, like her vaccinations card and they also asked whether she'd been spayed. Then a lady came and got her. That was pretty much it and I have to admit, I was a little bit ..well I think shocked is too dramatic a word to use, but.. for want of a better one... I had arrived early hoping to get a look at where my dog was going to stay and she what she would be up to, I thought that seeing as they allowed people to drop in that it wouldn't be a problem. When I asked the lady if I could come too, she said that it wasn't really convenient and started to walk away with my doggy. I started to cry and was like.. can I just say good bye to which, of course, the lady happily stopped and I gave my doggy a hug before she was taken down the corridor. When I came to pick her up there was a similar situation. The lady came and dropped her off and was lovely enough, but I think had I not probed for questions about how my dog had been during her stay then I don't think I would have had any feedback on the last two weeks and that kinda aggrieved me somewhat. I *know* that I'm an oversensitive pet owner (this is my first dog,) but I think that probably comes as standard for someone who forks out over £500 for their pet to be boarded over two weeks. When I first left her with my in-laws I had written four sides of A4 for them to be aware of all her little idiosyncrasies - so yeah - a little overboard, I know - but I felt that Elmtree knew nothing of the dog they had just taken to look after. I know that this is what they do, so they have experience of all kinds of doggy behaviours, so perhaps it's not really for their info, but just perhaps more from the owner. My friend's dog goes somewhere similar on a day basis when she can't work from home and at the end of the day she receives a little card to say what her dog had been up to what she had eaten, etc. It's the personal touches that make it - especially for this neurotic dog owner. The only other thing I feel I should mention is that my dog is quite a bit thinner on her return. As to how grams I'm not sure at the moment, but she is visibly more boney than she was when she went in. I know for a fact that she was fed a lot because the lady who dropped her off remarked on how much she ate - so I think that it probably has a lot more to do with the constant play with other puppies for two weeks, but it's so noticeable I thought it was worth a mention. Overall I am happy with my dog's stay at this place and now that she's been there and returned a happy looking chappy, I would happily board her there again. I think there is a good chance that I turned up at too busy a time, but if you're hella neurotic like me be prepared to probe a bit to find out the information that you want.

Super professional, so easy with Lindsey coming to to your home. Stress free, especially with…read morecats! thank you, a great new find for us. Highly recommend.

LushPuppy's mobile dog grooming service for Titan is a game-changer. Lyndsey exhibit…read moreprofessionalism, and Titan always emerges looking impeccably groomed. Mobile grooming by LushPuppy is a time-saving, hassle-free solution that I highly recommend.

I travel a lot due to work, and when I do I always use Jade at Hill Street Hounds. She is always…read morevery attentive to my puppy and is always available at the last minute (I sometimes don't have much notice when I have to leave town). She is always in a wonderful mood and never late for a visit. I love the picture updates and short summaries she sends, and the FaceTime visits are great when I'm missing her. I know whenever I have to leave town or work during the day, my little girl is always well taken care of.

This is a very friendly establishment. When we first went…read morethere, they offered us a free overnight stay, to see if our dog was happy there. We booked him in for a week when we were away on holiday. They have some new kennels now, but when they are busy, obviously these tend to get full. They have individual kennels with individual runs and all are heated. They also have a big open area, where the dogs are let out to play and exercise twice every day. If you have 2 dogs, they do have double kennels if you would like them to share. All Dogs must have kennel cough vaccine as well as annual injections up to date. I cant comment on the cattery section, as I have never used it.

* - * I feel…read morecompelled to leave this review to warn other dog owners about the extremely distressing and unacceptable experience my dog and I had at this groomers. I received a phone call informing me that my dog was ready to be collected. At no point during this call was I told that my dog had been injured. When I arrived to collect him, I immediately noticed a large, deep gash on his leg. The staff member present was on the phone, and we were left waiting before we could even ask what had happened to our dog. When we were finally able to speak with her, she initially asked whether my dog had been to another groomer since his last visit, claiming that he had been behaving badly and attempting to bite staff. We explained that he had not. She then noticed that I am visibly pregnant and proceeded to suggest that my dog's behaviour was likely due to him not wanting to be separated from me while I am pregnant. This was an inappropriate and frankly insulting attempt to deflect responsibility instead of addressing the serious injury that had occurred while he was in their care. Only after questioning did they admit that they had caught his leg with the clippers. They then informed us that they had cleaned the wound and continued grooming him for a further half an hour after the injury occurred. It is completely unacceptable that grooming continued after such an incident, rather than stopping immediately and contacting the owner. Even more concerning is the fact that when they called to say my dog was ready for collection, they failed to mention that he had been injured at all. I was told that if it had been "that bad" they would have informed me sooner. This statement alone demonstrates an alarming lack of judgement and responsibility. When I asked whether he should be taken to a vet, I was advised that this was not necessary and was told to simply return on Tuesday so they could clean the wound again. Thankfully, we trusted our instincts and immediately rushed our dog to the vet. When he stood up, the wound appeared as a hole in his leg. The vet was absolutely shocked by the severity of the injury. My dog had to be sedated and required 13 staples in his leg, along with pain medication. This has been an incredibly traumatic ordeal for both my dog and myself. I am currently 32 weeks pregnant and this situation caused significant distress. It has taken over two and a half weeks for the staples to be removed, and he is still wearing a cone while the scabs continue to heal. There are several serious questions that remain unanswered: - Why was I not contacted immediately when my dog began behaving in a way that made grooming unsafe? - Why did staff continue grooming for another half hour after causing the injury? - Why was I not informed about the injury during the phone call telling me to collect him? - Why was veterinary treatment actively discouraged when the injury was clearly severe? My dog has been left traumatised by this experience, and the handling of the situation by this business has been negligent and deeply concerning. I have formally reported this incident to the RSPCA. I would strongly advise any dog owner to think very carefully before trusting this establishment with their pet.

I am not one for writing reviews so this is a first for me, I would have rated 10 stars if it was…read morepossible. I have been to Pampered Pets several times with my Dad when he has taken both of his dogs for a trim and a bath. Today I took my boy to have his nails trimmed and his first ever bath as he is petrified of water. Today has been a great day for him, he had his nails trimmed and really loved his bath. The girls are fantastic, every one I have met has been kind, patient and very very caring about each dog they have there. Both me and my Dad would never take our Dogs anywhere else. Top service all the way. If you haven't tried Pampered Pets you really should as they offer a great stress free experience for the pet and the owner. See you again soon ladies and a massive thankyou to you all. Debbie x

I cannot fault this lovely kennels. We have used the another Kennels for about 20 years and last…read moreyear had to find a new one . Friends had recommended this kennels before so we decided to give them a go - I wished we had found them years ago as I do worry about leaving my border terrier and other dogs over the years . Now the worry has gone and I go away knowing she is in the best hands. The owners are lovely - kind and professional . Don't hesitate they are the best around.

Great kennels. The place is immaculate, my dog was very happy here and the staff were most helpful…read moreand friendly. We will be back.

Brilliant Pet Shop now moved to Bush Fair in Harlow. They specialise in dog food for Fussy Feeders,…read moreSkin and coat problems , Joint care, Weight control and so much more. Hypoallergenic and Grain free food that is independently made . Also have probably the most Natural Dog Treat Range in Harlow . Sell birds and for a small shop they have many products. The staff are really knowledgeable on pets and will give free advice especially with bird they are brilliant really know their stuff. Would highly recommend Petsxtra

My elderly dog was very ill and had come to the end of his life so I knew what would happen. I was…read moreclearly upset and was doing my best to keep composed. They had a black vet who I had never seen before and she was so professional and caring towards me and my dog. She took the time to explain the process of how it works and what to expect. She is a credit to this store and hopefully she will stay with them. Thankyou for being so gentle and caring towards Rocky.

Pets At Home is very convienient, but not cheap. They have a wide range of accessories for most…read moreanimals as well as selling fish, rabbits, guinea pigs etc. They have an in-store Vet and Grooming Parlour!!! If I needed something in a rush, this is where I would go. If I needed multiple things I'd probably go to a local pet shop instead.