Dohenys Pool store has very reasonable prices, along with great customer service. They are very knowledgable about a customers needs and explain everything in an understandable language. I was able to get my pool up and running with their directions in no time. Very very helpful staff. I will be going back here next Summer for all my needs. read more

Wish I could leave a ZERO. ZERO CUSTOMER SERVICE. I tried to cancel an order after a few hours after I placed the order realizing that I could not store the pool chemicals safely in my home or built-in garage. That Chlorine starts to weaken in 95 plus degrees. I live in Arizona where its already over a hundred degrees. I called a few hours after I placed the order however they were closed already on a Saturday. I sent texts, emails and tried to call numerous times. The next day again I tried to call a SUNDAY. They refused to cancel my order and said that I had to pay for shipping yet it had NOT BEEN SHIPPED YET. HORRIBLE CUSTOMER SERVER HORRIBLE BUSINESS PRACTICES . RIP OFF RIP OFF RIP OFF read more

Horrible experience. Placed an order for a product i needed stat due to a chemical reaction. Website said one day delivery, place order, get confirmation and it says 4 days delivery and has some random address on it for delivery that isn't mine. The address is in a city two hours away from me. I contact them and they said they can't update the address but if I pay $20 they can TRY. No refund, nothing. This product will be delivered to some random house two hours away and I'm simply out the money. Zero customer service just don't purchase from them. I wish I had read reviews FIRST. read more

I purchased a pump basket for $33 and it arrived today. The dimensions are almost identical, except my situation calls for a little ledge on one-side. When I reached out to return it, they said they do not accepts returns on this item because it is shipped 3rd party. There is nothing mentioned on the item page, and you can not tell the basket is different by the single picture. We have had our pool for about 7 years, and used Dohenys almost every year for parts and accesories. I will not be purchasing from them again. read more

They do not stand behind their products.. I purchased the 50lbs tablets. Started using them as soon as they opened my pool... Kept testing the water no Chlorine showed, I used the whole 50lbs with no results of chlorine.... I took my water to my local pool place & they also didn t show it had any. So I bought theirs & it started testing with chlorine.. My pool place opens & closed my pool every year so they put all the chemicals that its needs as soon as it opens.. but i had bought the tables because Doheny's had them on sale.... I called Doheny's they said to sena the test results to them & that would see what they could do. Well they say my pool was unstable & they would not give me a refund.... Now my pool when they tested the water what ever that pool needed besides chlorine I bought. So Doheny's is just making excuses to not refund.. I will never purchase from them again.. I'm paying a lot more for my tablets but a sale isnt worth it if they don't work.. very poor customer service .. read more

I received a 25lb bucket of chlorine tablets, more 50% of the tablets were broken and some completely destroyed (powder). I agree with a previous comment that Doheny doesn't care about the product shipping and makes no effort to protect it during shipping. I will likely look to get tablet somewhere else going forward. read more

Ordered a pool cover, 18x36. It came 18x35. We went back and forth with Doheneys. Finally after sending them a video showing the problem, they sent me a second cover. This one was 18x34.5, shorter than the original. Don't buy a pool cover from Doheney's! it will be too short. Two experiences! read more

I bought a 50lb container of chlorine tabs and over 3/4 of the container had broken tabs. I contacted customer service and was told I could be refunded minus the tabs I used and had to FED EX the container back in order to receive the refund. Serious? I'm supposed to take a 50lb remaining bucket of broken tabs to FED EX after I package? I already jumped through their hoops providing pictures and description? I would stay away from this terrible customer service. read more

I purchased a 25 lb container 3" chlorine tabs. 90% of the individually wrapped tabs were broken into several (and usually many) pieces. This has happened before. I conclude that Doheny doesn't care how their product arrives at a customers home. Under these circumstance, reduced pricing is less important to me. I doubt that I will order chlorine tabs from Doheny again. read more

Spent extra money to buy a solar cover for my above ground pool. stated it was an 8 year warranty. bought it 2 years ago and it has fallen apart. Very bad material..shredded. so.. don't pay the extra for the warranty because it only covers stuff like the seams. I would buy the cheapest one since it will probably only last a couple years anyway. my warranty claim was denied. read more

Insanely fast shipping. Friday I ordered online at noon. it was out with the shipper at 3pm and in my hands just after noon today. not bad for half way across the country. i needed a cover lifter and it was one of the cheapest prices too! highly recommend! read more

I purchased a solid pool cover with a warranty of 3 yrs 100% and 10 yrs limited in Sep of 2023. This cover proved to be inferior and didn't withstand one season without failing. There were numerous holes, stretch breaks and tares throughout the cover. I contacted Doheny customer service and complied with there instructions to furnish a few pictures of the problem areas to their DEI section for a resolution. After waiting till December with no reply I contacted them again and was told the pictures were inadequate. I resubmitted the same pictures with an additional two of the full pool. I was then told the pictures showed no signs of manufacturer defect. They went on to state "misuse of cover and acts of Mother Nature, including weather damage, improper installation are not covered under the manufacture warranty." Funny how they can discern this without inspection and from the very same photos originally submitted. I've been covering pools for over 40 yrs without incident, for them to insinuate "misuse" is totally insulting to a long time customer and to state "weather damage" what do they thing they are selling. It's a solid cover to protect the pool during the off season to say the least it should have stood up for at least 1 of 10 years. The only thing worse than this obvious inferior product was the unprofessional response and lack of accountability for there product. Do not buy this junk and think twice about Doheny Pool Supplies! read more

I would rate it no stars if I could. Worst customer service I've ever had. I ordered Zeron paint for a pool, they sent me the wrong item. Fine, people make mistakes, I get it. I called their customer service and had it corrected and immediately shipped back the item they sent me in error instead of the paint. They didn't ship my paint. I called 2 days later and couldn't get an answer. 3 days later I find they hadn't shipped the right item yet. No urgency about getting me what I need, no compensation, would not overnight to correct the mistake. Even as I write this I'm still not sure they shipped it. Keep in mind this isn't normal paint, this is 144 dollar per gallon paint. Use any other company besides this. They will take your money but they don't care about getting you what you need. read more

Doheny's has the worst customer service of all pool stores. They require the customer to have the knowledge and ask all the right questions. I purchased a pool pump after asking the rep if the pump would be the model to replace my old one. Because I didn't know I had to ask if it had a side release. Even after I told him the exact model I was using and suspected they would know something like that. He sold me on the Doheny brand pump. Except it doesn't fit my current filter like he lead me to believe. As he stated it's the exact same pump basically. I contacted them for a return which I thought was processed smoothly. Until I received another pump that I never asked for in the mail which is the same model and again doesn't fit. I was told I was returning the pump. It would take 1-3 days to process. Then I can order a new one. I contact them to now return this one to finally get the pump that fits my system. Even though the first return was processed without a fee. The manager Jasmine tells me I now have to pay the shipping and a 20% stocking fee. To return a pump I never should 've received. She says she read the chat and because she determined the agent only thought I was asking about the specs of the pump and not if it fit my system. She refused to waive the fees. So, just know the Doheny's customer service will interrogate you and examine every word said in a chat to justify charging you to return items. They do not exchange items so that's not an option. If dealing with them just know customer service isn't a high priority for them. Along with attitude from the management Jasmine who acted as if a request to waive that fee was so out of this world. I would give zero stars if possible. On top of it all they only give credit to use with them. So, no real reason for them to be nice once you've purchased from them. They've already got your money. I just recommend none of my loved ones do business with them. It's not because they were mean. It's the interrogating a customer and examining every word said in the chat that put me off. When all I was going to do is spend more money with you read more

Very helpful staff. Great pricing compared to other local shops. They have a great selection of new spas to chose from. read more

The word customer service is write out the window bought a 25 lb pale of chlorine and all the tabs are broken and they will not replace . after reading this on there web site. YOUR SATISFACTION IS #1 We pride ourselves on our customer satisfaction. Doheny's Pool Pros are here to help make your pool perfect! WARNING do not Buy here. read more

You apparently drop ship a solar reel strap kit from a vendor so I am unable to return the product because it is under $40 so I have to take the loss. You advertise about #1 in Quality and Service and say Quality guaranteed yet your return policies are outdated and serve to take my money for a product I don't want. This is the WORST return policy I've ever seen. They simply are taking your money with now guarantee of Customer Service whatsoever. This is a ridiculous policy that takes money from customers and doesn't accept returns because they don't want to deal with their own suppliers. They hide behind the statement that they can't return to their vendor. They told me, after voicing my concerns, quite loudly, that they would give me a one time exception but would need to wait for an email in the next several days with return instructions. I will never order from Doheny's again. They are penny-wise and pound -foolish as I've spent hundreds and hundreds of dollars their over the years. Good bye Doheny - won't belong and Amazon and Costco, with easy and convenient return policies will take your business. read more

no $10. coupon as promised and snotty customer service. They promise a $10. coupon for your email sign up but they don't deliver it. Customer service said wait 24 hours but they never sent it and lied about it. Waste of time to shop there. I spent my money at another pool company. I guess Doheny thinks that they are only pool company around. They just lost my business and I unsubscribed to their email propagand. read more

The first order was great. The second order was duplicated! Customer service was the worst I have encountered in many years. Wisconsin company uses foreign call center obviously to exploit cheap labor rather than employ Americans. All CSR did was apologize constantly and keep telling me it was my fault. Now I have to pay to return half of the over $500 order. With 3 pool stores near my home, I should have never involved myself with an online company with such poor accountability and customer service. read more

I have now been waiting 3 weeks to receive my order. The web site says overnight and although I did receive my first shipment of the wrong item I have now spent at least 6 or 7 calls to have the correct order shipped. The only excuse I have not gotten at this point is that the dog ate the paperwork. Don't bother ordering from them if you need your product. What good is low price if you don't get what you ordered. read more

TERRIBLE customer service and awful product quality. They were 4 months late delivering pool tablets that I ordered in the summer. Then when they arrived, the entire 50 pound bucket of tablets was busted. most of the tablets were totally disintegrated into poweder that spilled out of the busted bags as soon as you removed them from the bucket. And then they refused to issue me a refund even though I sent pictures of the broken tablets!!! Unbelievable. Be warned. Buy elsewhere!! read more

I purchased a SR Smith Tru-Tread replacement diving board. The price was fair as well as the shipping but the board is not to my liking. It is WAY stiffer than the board that I replaced. I called customer service to ask how I could rectify this and they told me I had to call the manufacturer.... Of course when I called the manufacturer they told me I had to deal with the distributor (Doheny's). Then the second time I called Doheny's they told me that the return window was closed and offered no other assistance. I would have been willing to pay return shipping and a restock fee for the purchase of a different board but that was not even an option.... poor business model. read more

Most helpful pool supplier in the area. Their competition does not compare. They are very helpful and knowledgeable compared to Hansen's.

I purchased a multport valve for my sand filter last year. Within a few months, it began leaking water out of the waste water port while running in filter mode. I called Doheny's and asked if there was a repair procedure. They said that it needed to be replaced. I received the replacement multiport valve and installed it. Within a few months it was leaking from the waste water port again. I called Doheny's customer care and again asked if there was a repair procedure or if I would have to replace it again under warranty. I was told that policy is that parts will only be replaced under warranty once. I then asked again if there is a repair procedure. The guy on the phone said that I would need to speak with "technical support". I politely asked to be transferred to "technical support". I was told that they don't have Technical Support. WTF? I politely told the guy that he has been no help and the next time I need pool equipment I would not be buying them from Doheny's. Spare yourself the aggravation and buy your pool stuff elseware. read more

BEWARE!!! ENDLESS SPAM and junk snail-mail! So I ordered a bucket of chlorine tabs (Luckily, before the prices went totally insane), and they arrived in a timely manner and were great. Good, right? What's the problem, you ask? The problem is that since ordering that one item almost a year ago, they have not ceased spamming me with snail-mail catalogs [Almost every. single. week!] and junk emails several times a week! No matter how many times I "unsubscribe" [I was very careful to uncheck all of the right boxes when ordering, so as to never have subscribed in the first place] a week or two later the spam starts yet again! I will NEVER order anything from these bastids again- I wouldn't care if they were giving their crap away for $1! read more

Needed a pool pump ASAP. They said they would send it FedEx and I would get it in one or two days. Their call center is apparently out of country. I placed my order and was told I would get a confirmation email. Email never came and credit card was not charged. I called next day and was told no order was placed. After 15 minutes they found the order which was "sent for review by their computer" because I was a new customer. Then I was told that since I was in CA, order wouldn't arrive for 5-7 days. No one in the organization seemed knowledgeable. Everyone I spoke to had a different answer to almost every question asked. No promises kept. Terrible service. Avoid the frustration. Avoid Doheny. read more

I was in 2 times today for different things I needed for my pool. All the associates were so polite and so helpful! Loaded everything into my vehicle and wished me a good day. I feel like excellent customer service is hard to come by anymore and I was treated outstanding! Thank you Doheny! Excellent job! read more

I have used dohenys in the past and they used to be good. I ordered an above ground cover in early August. I got emails a week or two later saying the item was backordered with a promised delivery date. Date came and went, no delivery. More emails, more promises. Well over a month after another missed delivery date, I called dohenys. Finally, a really rude operator named taeshia tells me the item is no longer available. Weeks after I should have closed the pool I had to call them to find out. Terrible customer service. Unreliable company. The item is STILL listed in the new catalog I just received. I realize there are shortages but this company does not communicated with their customers. I will never buy from them again. read more

Do I really need to report you to the BBB over the $9.99 you have cheated me out of? If need be I will. I ordered a pressured gauge and a case of pool shock in June totaling $90 plus and using your 50SHIP code for free shipping. I received the gauge and was billed $9.99 for shipping. I called and was assured my account would be credited. Never happened! I called again and was once again assured my account would be credited the $9.99. Never happened! Worst of all, I was told my shock order was cancelled by you and you never had the decency to let me know. I just waited for the order to arrive. You have not only lost a long time customer but the BBB and YELP is next. Give me back the money you have stolen from me! read more

I ordered a solar cover for a 20 x 40 in-ground pool. When I installed it, it was at least 6 inches short. A call to customer service resulted in them asking for photos, I sent them, and they replied to smooth out the cover. I worked for 45 minutes trying to stretch the cover to fit with no results. The certainly have not complied with their 100% satisfaction promise. I asked to have proper size cover sent out to no avail. I will let the credit card company recover my money. read more

Do not do business with these people . I bought a winter cover for my pool with a 15 year warranty , 100% the first 3 years that started to fall apart after 2 years . It's my fault because they don't keep the information for the size of the old one and I ordered the wrong one . They also said it was my fault because there may have been too much snow on the cover. Do these clowns expect you to shovel the snow off the cover or remove it before it snows ? Should have known better when you see the note in the box that says can't return after it's been removed from the box .If you have to deal with their so-called customer service people , contact the Consumer Protection people too ,otherwise they don't return messages . read more

Do not order anything from this company! There is absolutely no way to contact them. Their phones are unmanned and never answered- no voicemail option. Their customer service email is not monitored and you will get no replies. They have various internet stores that will take your money, but provide no service or help with anything after!! I made the mistake of ordering an item through a google search. Once I ordered I immediately emailed, called and looked for help and I have not received any reply from this company. Do not order from Dohney.com, or poolsuppliessuperstore.com. I'm sure they have more dropship websites as well. read more

Horrible behind the times return policy... In a world where with worry free returns everywhere, Doheny's doesn't hold up. I bought a pool vacuum for $170. It didn't work that great, so I decided to take advantage of what was advertised as a 100% SATISFACTION GUARANTEED return policy. Well... It is true, I could get a full refund. But only after I paid nearly $50 to ship the item back. So essentially I'm out $50 for a product I don't like and that doesn't work that well. The same product is available on Amazon where I wouldn't have to worry about paying for a returned item, but I decided to give a smaller business a try. Big mistake. read more

Placed an order for some new pool stairs and a pool cleaning robot which were supposed to be delivered the next business day. Never arrived. Now fighting with Doheny's and credit card company to get the refund I am owed. Explanation they gave when I called was that they felt the charge was fraudulent so they cancelled the order. read more

This review is for Doheny's Pool Supplies in general. I purchased a 16' x 32' solar pool cover on 6/2 6/2018. This cover had a 7 year warranty with the first and second year full free replacement. Second year would end on 6/26/2020. The cover is just disintegrating. Can't take it out of the pool without it tearing. Tried to contact D.E.I which is the contact for the warranty. No answer on the phone in 3 tries with over 1 hour on hold. Tried to contact Doheny's by phone, same lack of results. Sent an e-mail on 6/10/2020. No response. Sent another on 6/16/2020 still no response. Spent another hour on the phone to both D.E.I. and Doheny's on 6/23. Full warranty ends in 3 days. This company is a fraud. The pool cover is adequate (although I have had others that usually last 3 to 5 years. The customer service is LESS than a joke. I would NOT recommend purchasing ANYTHING from Doheny's. Period. If I could give it zero stars, I would. Terry Fair Alpine, CA p.s. - I just saw another one star review here dated 1 week ago for poor (non-existent) customer service. read more

We ordered a solar pool cover May 25th and it was in the 24 hour delivery category. It never shipped and now, after posting on line a rating of 1 Star, am told "oh they are on back order and won't ship until July 1. So much for telling the truth! I tried contacting them and even was put in a customer service que when I called, was in position '94'! Honesty is the best policy and would have sent a message that they value their customers. Obviously they have more than they need. read more

DO NOT BUY FROM THIS COMPANY!!!! I went to the Kenosha store on Green Bay Rd to look for hot tubs. I purchased a smaller one as it was my first one. When it was delivered it was damaged. They took it back and I ended up purchasing a larger tub. It started leaking not a month after I received it. They sent a repair guy twice. He just could not figure out what it was. I was told they NEVER give refunds but because I was such a "nice " person thru this whole thing. WELL....My nice has turned it into TOTAL BITCH!!! !! I'm still waiting on my $6200 refund!! I was told the owner would mail. Nothing. Called a week later. Now I'm told owner is at a conference and will not be back for a few more days to sign the check. WFT!! I'm done. No refund by tomorrow as promised, an attorney will be called. Already paid the ccard off so they can't help. read more

Don't buy from them! Horrible experience and customer service is completely lacking. 100% customer satisfaction must have a different meaning than other companies who truly treasure their customers. I'm so frustrated with this company. Take your business elsewhere customer experience is awful! Ordered a pool cover from them two weeks ago which was in stock and should have been delivered two Sunday's ago. Called asked about the shipment and said FedEX must have lost it. After going back and forth with CSR I finally convinced them to send me another one. Guess what it's another week and still haven't received my order. Called back again yesterday stating still haven't received it and they said nothing they can do. They did offer $10 credit on the next order which does me no good because I have no intent on making another purchase with this company. It's another day and still haven't received my product - again take your business elsewhere they don't know how to take care of the customer. read more

They use false descriptions of products online and then, when customers realize they recieved the wrong product, Dohenys says, "You can send it back for a refund but you have to pay for shipping AND a 20% restocking fee." AVOID AT ALL COSTS! read more

Bought a pool from them 2 years ago. Filter stopped working. Brought it to them and turns out it is their "Doheny's " brand. They have no part in hand and if I want they can order but it will take 3-5 days - really? It's 9" out and I have no filter. In 3 -5 days the pool will be a green mess. They are useless! And rude. read more