I am thinking about traveling. I found out if take medications, I should have a letter from my…read moredoctor detailing my medication, dosage, and reason for taking the medication. I called and asked if a letter could be prepared for me. I was pleasantly surprised when the office called me the next day to tell me they could mail me the letter, I could pick it up, or I could go to the patient portal to print it. I was going to be in the area so I stopped by and picked my letter up. Kudos for their fast response. I have been a patient at this business for years. I highly recommend this business. Dr. Billings and Dr. Holcomb have taken excellent care of me.

I would suggest NOT even considering this place. My husband and I WERE both patients. My daughter…read morehad an ER visit and a follow up with our Dr. He wanted my daughter referred to a GI Dr. My husband and I wanted her to use the same Dr. We tried to call for three days straight. Every time you call, you have to leave a message. I could not get anyone to call me back. Our primary Dr called again. It took forever for the nurse to talk to a person. I was supposed to get a call by lunch. It did not happen. Some advice from a paying customer... pay someone to answer your phone and make appointments. The Dr we use is actually good, but the customer service and scheduling is awful! Dr. Billings, hire someone to schedule or fire whoever is supposed to be calling people back and doing scheduling. It's killing your business.

My mother-in-law was having trouble swallowing foods. She was referred to a gastroenterologist to…read morehave an endoscopy performed. The initial consult appointment was scheduled quickly. After being examined, it was determined that MIL needed an endoscopy to determine what's going on since oral medications from her GP weren't working. The office staff scheduled the endoscopy at Crestwood and we took my MIL in. Dr. Rice performed the endoscopy and found that MIL's esophagus had narrowed. He stretched it and she is able to swallow foods again. He was patient and explained everything he would do to her so that she understood. He is great with elders and we highly recommend him!!!

Alabama Colon and Gastro has the worst customer service I have ever experienced from any doctor's…read moreoffice. The staff does not care about patients, is overly rude, does not answer the phone, and does not return phone calls. It took almost six months to get an appointment which I had to schedule by going to the office because I was unable to get in touch with the staff by phone or email. All of my interactions with staff members were hostile. I was not told about the paperwork that had to filled out before the appointment and when I showed up for the appointment that I had to wait six months for, they said they could not see me. None of this was communicated to me and they did not care at all when I questioned them about their process and the reason for the policy. I left without being seen and will not be back. DO NOT RECOMMEND!

So glad I came here, they are listening to my concerns and very nice. Everyone is nice here! They…read moremake sure they are following up with you and making sure they get to the bottom of your problem! Highly recommend!

I've been coming here for about a year now and I'm very happy with Dr. U. I have been having issues…read morefor a while and felt like previously I was not taken seriously, but I feel like the medical professionals here actually care. The front desk staff could be a little more pleasant. I had shown up for my previous appointment to be told I didn't have an appointment and that they attempted to call me and it didn't go through, which is a lie. Otherwise my experience has been good. The scheduling team is wonderful. The Dr and Nurses are wonderful. My procedure was as easy as it could be and a much better experience than I had in the past.

Was asked if I had completed the on line paperwork, when I said no I was told my appointment would…read moreneed to be rescheduled. I had cleared my email the night before but did not see an email requesting forms be completed. The request was sent as a text message at 5 pm the day before.... I lost an hour of my work day to be turned away. I will not go back and I will not recommend this physician.

I'm used to long waits at doctor's offices and staff forgetting to follow through but this place…read moretakes the cake!

I have been going to this practice for many years. Dr. Billings is my doctor and his nurse…read morepractitioner is Hannah. Both have provided excellent care for me through the years. This business handles colonoscopies, endoscopies and diseases of the digestive system. Their office staff are very friendly and helpful. If you need a gastroenterologist, I highly recommend this practice. They are top notch.

Where do I start? This would be my second and last office visit to this office. During the first…read moreoffice visit, the receptionist said in order to be seen, I, not "the gastro office" had to call my primary care provider to have my referral sent over. I was in pain and had driven for over an hour and went downstairs to my car and made the phone call. I understand how insurance works, but at what point is the patient on the payroll? When I finally saw Dr. Roath it was a speedy visit. My next visit was a procedure and Dr.Roath did perform it, she is pleasant. This would be my second office visit and there had been some changes in insurance numbers but the same policy. However, the "receptionist" informed me that I should have gotten a referral before making the appointment. I asked if there was not something to flag when you call to remind me so many times. The "receptionist" informed me that it was the duty of the primary care provider and/or patient to do so. Excuse me instead of pointing blame let's just show some professionalism and tell the patient that you will make a phone call to that office and get that referral sent over and that it may take a few extra minutes while showing some compassion for another human being!!! I have never seen a more inept collective group of "professionals".

Dr. Pendley, while a perfectly nice fellow, is ignorant of new forms of gastroenterology. His…read moreplace in the practice seems to be doing colonoscopies and when they are clear he basically dismisses you until the next time you need a colonoscopy. I was still having chronic problems (and still do 4 years later) after the colonoscopy but he was uninterested in looking for any other problems or cures since I was "perfectly healthy". I tried to see other doctors in the group but was told I was not allowed to see any other doctors at The Center for Colon & Digestive Disease. Dr. Pendley also runs chronically late. You will not see him any sooner than one hour past your appointment time and look out if you say anything to him about it! He gets madder than a wet hen when you mention his tardiness.

I went in for a preventative colonoscopy. I was not having any problems and had not had a…read morecolonoscopy in over 10 years. Dr. Pendley coded it as "history of polyps" (which was not correct) as the primary reason for the procedure, which made it a diagnostic (or medical) problem and subject to a high deductible plus a percentage of the cost to do the procedure. I spoke to many, many people at my insurance company (and researched this online) and was told this was not correctly coded and should be corrected. The billing department refused and no one else at the doctor's office would help me. A friend told me later she had been charged to come into Dr. Pendley's office and pay for a doctor's visit to be told a polyp was benign. I do not recommend and will not use this doctor or any doctor in this practice (The Center for Colon & Digestive Disease) again.

Insane wait, if you work take the whole flippin day off because they don't give a crap about making…read moreyou wait!

For those of you out there with family history or a past history of colon cancer I just want you to…read moreknow that dr. brusco's billing people refuse to bill you as a routine check-up even though you qualify for a routine check-up every so many years whatever your amount of years is so if you're 5 years then your routine check-up is every 5 years. They kept saying that if they billed me as a routine which is a hundred percent covered by the way it would be fraught so we called my insurance company my insurance company said yes you qualify for a routine checkup and they said well no we're not going to be like that way because it's fraud front of whom is what I want to know because my insurance company said I qualify they put it into a bill with codes and a routine code and my past history I was not denying my history to anyone. The free colonoscopy is the only benefit that really benefits me so if I can't get it then what's the flipping point. Beware of his billing department I'm not sure what their problem is I guess they get more money out of pocket if you pay out of pocket.

My sister-in-law for whom I am caregiver and power of attorney had an appointment for a…read morecolonoscopy. She had unexpected surgery, so I tried to get hold of the Digestive Disease Center with questions. I got no response from the nurse, so we decided to try to reschedule the colonoscopy. Again, we got no response, so we ended up just cancelling altogether. If I can't even get a call back, how can I trust the doctor to be able to do the procedure correctly? I can't.

Have been a patient for several years of Dr. Vaidya and my issue is with the nurse and support…read morestaff not doing their job or returning calls or messages. Had a 6 month appointment and they did not call in my refills for 5 medications. I have left portal messages that are unopened, messages with nurse that haven't been returned, message to office manager and next will have to go in perso. It is ridiculous to have this much trouble when my clinical note says needs refills on medications. I will be finding another provider.