Several employees were standing around, but no one offered to assist me. Customer service felt…read moreinattentive and unwelcoming during my visit.

Service just as well had been self-service/self-checkout. Attendants appear to be bothered when…read morethe customer requests assistance. The cashier couldn't figure out how to process a credit payment . There is none to a limited selection in shoe products

The young lady who assisted us on the floor finding sizes at Spencer's in Odessa, TX went 0-2 with…read moreme and my daughter, but she was super friendly and eager to help. Back on June 27, 2026, my daughter really wanted some "The Regular Show" socks with Mordecai and Rigby on each leg. I saw the slippers on their website, but not socks. Maybe she was thinking of Hot Topic that had them... I wanted an Alice in Chains shirt in small with the "Dirt" album inside the silhouette of a rooster. Bummer. I might order it online. This store was clean and organized. Just not as large or have quite the jewelry selection that the last Spencer's we went to had. The shirts were buy one ($24.99) and get a second for 30% off. Use the app for rewards. Buy 4 shirts, get 1 free. Buy 6 pieces of jewelry, get 1 free. Still a fan.

If I could give ZERO stars, I would. I was greeted at this store by one of the rudest humans I've…read moreever met who was clearly profiling/stereotyping me. In Texas! "You could shop online" the gal behind the counter told me...gtfo. This was so disappointing after having been a Spencer's customer since the 1990's. If you like rude service resulting in leaving the store then by all means, visit this Spencer's location.

So, I had been hearing about 5.11 for some time now, well I finally made it over there. The…read moreselection is nice, depending on what you are looking for. They have a limited stock on some things, and then great selections on others. The bad, if you go in there expecting customer service, forget about it, there was only one guy working and he pretty well stayed hid behind a display leaning on the shelves messing with his phone. I think if my intentions are to go in and drop almost $200 on a belt, I expect some customer service, and I shouldn't have to solicit it, either. He looked up on occasion but then right back down to his phone. Sales people shouldn't be allowed to carry their phones while on the floor. If they were set on burning a potentially loyal customer into someone who will never come back, congratulations, you did it.

From the owner: 5.11 Tactical manufactures gear for every mission. Whether you are law enforcement, firefighter,…read moreems, military or looking for innovative durable solutions, 5.11 makes gear for you. Choose from a wide range of men's and women's apparel, backpacks, footwear and every day carry accessories.

Dahlia was assisting me today with a thin FR shirt and helped me pick out some knives and was very…read morepatient with me. As I have said before im very indecisive but and grateful for people who allow me to take my time

We ordered 2 tuxes for pickup July 3, a call was received on the 2nd that the tuxes were in we went…read moreto try them on and make sure everything was good. One tux was perfect, now be aware they were both ordered the same day to be picked up at the same time, one was here and the other was coming in the day after the event. The manager told us to be there at 1:00 the next day and the tux would be there, we went, there was a note on the door saying "we will return at 2:30". What!?!? The tux didn't make it! After a harrowing day a piece mill tux was put together, purple tie with a stain, pants that came out of someone else's order (hmmmm). 1 shirt that wasn't ordered, crazy. The day after the event it was a battle for a refund! Basically, the manager (charming) called me a liar, would not let me finish a sentence, and worse... when she came out of the back she looked like she had been sleeping. Unbelievable, I guess she was tired and cranky.

From the owner: Al's Formal Wear, a Dapper & Dashing brand, is part of a network of proud, regional formalwear…read morebrands with a shared legacy of providing excellent customer service. We've made a lifetime commitment to outfitting life's most important events for our customers. Our combination of providing the best product with a personalized customer experience is the perfect fit for our boutique environment. Follow, bend or break the rules - we are here to help you define your style. It's why we offer an incredible array from the classics to the avant-garde. As a team of passionate tuxedo, suit, and dress specialists, we are ready to help you be dapper and stay dashing.