I'll agree with the other review - it's more about the houses and people that the captian knows than it is about dolphins. We saw about 4 dolphins mid-way through our tour. I'm not upset that we went, but I wouldn't reccomend it to anyone else. read more

Drove 90 minutes for this tour. Unfortunately the boat broke down before we left the dock. Bad luck but made way worse by the fact that the captain was very rude and unapologetic. My daughter left in tears. Will never come back. read more

Two hours. Never saw a dolphin. Previous review says he guarantees it. Wasn't offered to come back another day. Found the captain to be quite rude and full of himself truthfully. Had a groupon so we didn't feel like we were out too much money but it would have been nice to be offered a return trip. He just name dropped who he knew. How much things cost. That he owns several businesses. That he helped build this and build that. He was off-putting. read more

My family and I of 11 all purchased groupons for the dolphin tour. The staff was very nice in accommodating us while we waited to board. As we began to board the captain rudely asked "And the money...?" None of our party noticed in the small print that there would be sales tax, which was our mistake. We scrambled to find cash and how much exactly. With my hands full of change and our things I attempted to show my phone to the captain for him to simply touch "Redeem" on the phone. He refused and said that I could set my things down if I wanted but he wouldn't help me. Besides our interactions with him the entire trip was very nice. The scenery was beautiful and our kids had a great time. He was very informative as the other reviewers said but he is no way personable. I usually don't leave bad reviews but one thing really bothered me; I posted to groupon a brief description of what happened and Captain Bob, not to be confused with Boob (as he put it) Took time out of his busy schedule to reply with this very professional response (verbatim) "The same page you made reservations on has this. No i don't want to be responsible for your phone while you boyfriend stands there. Florida State Sales Tax is due on All Vouchers.6%" I didn't come with a boyfriend, however if this person conducting a business transaction is bothered by people in this way I don't feel he should hold this type of job position. We may have caught him on a bad day and maybe he isn't always like that but for him to respond weeks later with a very immature response only leads me to believe that he could very well snap at any time and I wouldn't want to be left alone on a boat with him when that happens. read more

I am amazed by the negative reviews because some people did not get to see dolphins. Captain Bob does not have magical powers. He can't conjure dolphins up for you. Four of us took the tour today and had a great time. We saw several dolphins and Bob was very nice. I would take my friends and family on this cruise again. Just remember to bring a snack with you and a good camera and you'll have a good time! read more

I bought a Groupon and then saw the reviews. To say I was nervous was an understatement. However, we had none of the issues anyone has mentioned. We found the boat launch location just fine and had arrived about 25 minutes early. We could see the boat in the river, so I knew we were in the right spot. As it got closer to 1pm, he headed towards the dock. As soon as the people got off the boat, he cleaned it up, went to the restroom and we were able to board. We never were asked to pay the tax mentioned in the Groupon. We also did not have to "check-in". As soon as everyone that had been waiting was aboard, he took off. He never really "welcomed" us or went over any safety, like life vests, etc. As soon as we got out towards the bridge, we saw dolphins. We sort of moved around a bit as the dolphins swam nearby. We even saw some sort of sting ray. After a bit, he took us under the bridge and towards the Banana River. We saw the Manatee area signs but we never saw a manatee. This turned into a house tour of sorts for the houses right along this part of the river. As we went along, he did point out different birds and vegetation. We arrived back at the dock just a bit after the designated 90 minute mark. Overall, I enjoyed the tour. It was a fun afternoon trip. The captain did not have much of a friendly demeanor but he wasn't mean or rude like other people have stated. read more

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My daughter and I had a great time. We got the Groupon deal and emailed and gave Bob our voucher information and we were all set. The boat did leave at 11:50 am so get there early. It was a beautiful day and we saw lots of dolphins!! Great experience! Easy to find! Great ride! read more

We had a great time on this tour! It was fun for our little children, and the captain was very knowledgable and entertaining. I liked that it leaves from a marina rather than a bar, since we have babies. I would recommend this tour to anybody and we we'll definitely go again! read more

Love this tour, we've taken this tour several times and each time we see dolphins. We live in FL and every time we have company we book a tour. On the pontoon boat you will get information about local birds, trees and if you are lucky, you'll see a manatee or two. Captain Bob is very informative and has his corny jokes that make you laugh.....or groan. Go ahead and bring a drink or two and if you go out in the evening, might want to bring a jacket. read more

Can I leave zero stars? Should be called Dull/NoFun tours. I read all the negative reviews and they are so accurate. Trust them!!! Owner rude from the time I said hello. Note that I never said he said hello back. He never should be in business where he has to deal with the public. Maybe he becomes a little nicer as happy hour rolls around. I couldn't say for sure. Never acknowledged us through the whole tour. Crabby Bob nasty pants should go back to his construction job and stay away from human beings. Also he has a bathroom on the boat, but made us walk all the way to the park because he doesn't want to have to clean his bathroom. Park was too far and we never made it. Stay away. Good reviews must be from his friends/family. Also he posts wanting 20% tip. I brought an extra $20 planning to give him. I never did because he was so rude. read more

I was hesitant booking this after reading the bad reviews but my family had such a great time! The captain was knowledgable and funny. We saw lots of dolphins and would definitely go on dolfun tours again. read more

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I'm giving this business zero stars. I tried to call the number to book. No answer. The person writing the emails I thought was rude but ignored it. The morning of we try to find it and went by the address in the Groupon and couldn't find it. We asked the locals and they had nothing but bad hangs to say.....he has been kicked out of multiple marinas. We finally found it after seeing an email they sent the morning of (I didn't check my email) and this should have been communicated when he replied to my email with instructions. When we pulled up to tell him how sorry we were for missing our boat I decided not to when we got completely ignored and he wouldn't even tell us when he had openings. He told us to book online and send an email. I said I already sent an email since I called four times and no one answered. This person obviously didn't want our business so I will be getting a refund for my Groupon. read more

First. The only reason I got Yelp was to review this business. The tour wasn't all that. The tour guide himself was nice until the smoker of our group was chewed out by him for smoking and forced to go to the back of the boat. Getting a hold of the company to get an appointment though was by far the most difficult task. The website refers you to either a number or a link to purchase tickets. Of course I want to purchase online so I book the weekend. Then need to change it. None available. None except for the day i booked days prior. Called the number to see if I could last minute change something. No answer. Left several messages after several times trying to reach someone. Finally I get an email response after sending three emails as well. Trying to get in contact with someone in hopes so change something. The email simply stated. "Why did you call. It website says book on the website." Not only did I receive this terrible first impression of this guy but every (2) response I got back from this guy was unnecessarily rude. Horrible horrible horrible man. Decent tour. Won't go again. Wouldn't have gotten it if it wasn't for travel-zoo read more

I wish I could leave negative stars for his Company!!! CAPTAIN BOB LOL Even name sounds funny!! He is Absolutely horrible business man. I promised him that I will make him very famous on Social media, that's why I am here on Yelp, Google, Trip advisor and will be calling Better Business bureau to file a complaint. As I promised yesterday, I will be making this gentleman extremely famous on social media. We had our tour scheduled at 12pm yesterday. We drove from Orlando, (An hour drive w/family of four) along with our other two families meeting us there. (total of us were 12). We arrived a little early, therefore we stood by our car and later decided to walk on pier until it was time for our boat tour. I don't even recall us placing our foot on the pier, that is when this wonderful gentleman became extremely rude to us and called us, "illiterate and that he is sick & tired of people like us who can't read." He used vulgar language in front of our children and told us that he will make sure cops place our ASS behind his car seat. My argument entire was time, Sir what is wrong with you? why are you being rude? why are you assuming we are illiterate? I told him to calm down and to recall how to speak politely to any other human being. Anyhow, he told us that he will not allow any of us to sit on his boat because we are to dumb and can't read signs of No trespassing. No Trespassing sign was blown away (According to him due to the storm) so buddy if there is no sign on pier for no trespassing, how are we even suppose to know? it is your damn duty to tell us in polite gesture, that Sir/Maam this area is restricted. Why did he have to use vulgar language? I took his pictures and I have proof of how he spoke with us. (Video copy) His life seems to be very miserable and seems like his motive was to make sure he makes everyone else life miserable as his is. Since he refused to get us on his boat, we all left. There was another two families who couldn't believe his behavior and attitude towards his guest and they also walked out. He roughly lost 15-20 people yesterday, at his noon tour and seems like he really didn't care. He said, it's my boat and I will decide who gets on it and who doesn't. Oh well, I will make sure we get our money back. read more

Stay away!!! Captain Bob has the worst attitude ever. I could not believe my ears. I purchased Groupons for the tour as a birthday gift for my daughter on vacation along with my husband and two other kids. We reserved for the 11:00 am tour well in advance (about a month). Just to be clear the Groupon was for a 4 person tour or a 2 person tour, I purchased one of each due to the size of my family (5 people). Reserving on his website was a bit confusing because of this, therefore I called on numerous occasions with no answer. But I did manage to reserve. When we arrived the was no one in the office or around the area. So we sat outside on the little concrete bench until other vistors arrived then started to ask if we were in the right place. Captain Bob finally appeared so myself along with another passenger (who had the same issue) walked down to the dock to ask questions we had been trying to ask weeks before we arrived. He just snapped at her first. I felt sorry for her as she was an elderly lady with her husband and friend waiting in the heat for him to show up. Then I asked a question and he began to belittle me in front of my kids . Then I decided. This man would not get a dime of my hard earned money. He really doesn't care about people. No compassion at all. You will see exactly what I am talking about if you decide to use him. I read a review that stated how rude Captain Bob was. I was thinking that person probably just couldn't take a good hearted joke. That is not the case. I rarely post bad reviews because everyone has a bad day. I felt obligated to do so this time. read more

Wow! Let's leave a rating of 1-star and you've never been on the boat? Do you rate 1-star if an item is delivered to you with a dent in the box, yet the product is fine? Should I take away stars since there was a noisy family of 5 on the full boat? Give me a break. I have lived in the area for 13 years. My wife and I along with 3 friends all loved the 2-hour tour. The weather was perfect with a moderate chop on the river. It's not like being in the ocean. My wife does not have sea legs and gets sick very easy. She was fine on this trip. The boat was super clean. I expected slimy seats from the salt spray. They were immaculate. Captain Bob was great. He pointed out several sites and many marine birds. He guarantees you will see dolphins. We saw 8. I would have been fine with 1. Do people expect him to have fake dolphins that he makes jump out of the water by remote control? The dolphins are NOT on his schedule. The water was too cold for manatees. That would have been a bonus. I can't wait to go again. read more

Weather was wonderful plenty of dolfins but on this day the manatees were not to be found. Captain of the boat needs some sensitivity training. Sign on boat states 20% tip is expected. read more

I purchased 4 person tour and tried to book a reservation a half dozen times and was always told the times I wanted were sold out. I agree with Steve G. on 7/31/17. A NEGATIVE 5 STARS! What a fiasco! Not worth it! Save yourself some grief and take a ride with someone who would actually give you a pleasurable experience, because after all, that's all we are trying to buy! Elizabeth E. read more

Don't buy this tour! I bought this tour through Groupon and the vendor refused to honor it. I had guests in town and wanted to take them out on the river. Before purchasing I called the number on their website and their outgoing message said they had availability for that week. Of course when I tried to make a reservation, they had no availability???? But their site also said you could buy tickets on Zerve - and of course there was availability! contacted them by email and they suggested I book a private tour at $240! This vendor is dishonest - they just don't want to honor discounted tickets. DON'T Do business with them. There are plenty of other river tours available with reputable companies. read more

My daughter, granddaughter and I wanted to take a tour to see dolphins so because I am a groupon member I purchased a ticket for the dolfun tours 2 hr. sightseeing tour 2 days before our vacation. My granddaughter is 9 and it was her first time flying so I thought it would be a fun thing to do. When we arrived on our scheduled time the tour boat had already left, the man that was there said that he tried to call him on his cell phone to come back but probably wouldn't be able to reach him. He also said that this happens all of the time. I called him and left a message to reschedule and also sent him a email and got no response. It was a very disappointing and a very unprofessional way to run a business and I would not recommend buying a groupon for this tour or even bothering to schedule any tours with this business. read more

BEWARE! BEWARE! THIS MAN EXPECTS HIS CUSTOMERS TO READ HIS MIND!!! 6 of us drove 1 1/2 hours to take a booked 5 pm tour. We arrived an hour early, spent half an hour hunting down the address on the Groupon only to discover it is a public dock behind the library. No Dolfun boat there! Called and called the 800 number as well as local listed number and GOT NOWHERE! Finally saw the boat way out in the water at 4:30 at a different location, no line waiting, no one directing people, so we went back and waited at 'departure address' on Groupon, NO BOAT. Apparently he's been kicked out of library location, leaves from a new location and expects people who have smart phones (we do not) to figure it out when they get there! THIS IS THE WORST COURTESY IVE EVER SEEN TOWARD CUSTOMERS AND A VERY QUESTIONABLE SHADY BUSINESS! BEWARE! BEWARE! read more

Very disappointed. Bad communication. Wouldn't return my phone calls. Showed up 15 minutes early, no boat. So no tour! Very sad grandson. read more

Did not bother to tell us they moved the dock and since no body answers the phone we found 2 men on the dock who told us they moved 6 months ago...Yelp still shows the old address..Needless to say we missed the boat by the time we found the new dock...Dolfun tours changed the address since we were searching on the net last Friday..they have the new address on now..Bad experience.. read more

CAPTAIN CURSED US AND LEFT US ON THE PIER! We had pre-paid tickets and reservations on the website of DOLFUNTOURS.com. Their website states "Come to the dock 15 minutes before tour" for a 1pm - 90 minute river tour. We arrived at 12:50 and the boat had already left. We could see them but they did not see or ignored our waving. We called the phone # on the website, but we were only able to leave a message. We were able to see Dolphins, jumping fish and lots of birds from the pier, so we were still there when the boat returned at 2:15pm. We went to talk to the boat captain. He told us this was not his problem since "you arrived 5 minutes late". We stated "Yes, but we were there 10 minutes before the stated departure time, he had left early. It was "still not his problem". My daughter-in-law told him he was not going to like our review on travel sites. His response was "F... YOU, I thought Christians were not suppose to talk behind people's back". My husband was wearing a T-shirt that had the words Healing and Grace on it. At this point my daughter-in-law started her cell phone recording him. He starts backing the boat out of the slip and drives off as we are still trying to discuss this issue with him stating that we are not taking behind his back, we are talking to him directly. The conversation was a repeat of the first one, so we have him on tape stating that he had left early but it was still not his problem "read the website". We again stated that we had and it was a 1pm tour and he had left at the "arrival" time not the tour time. At this point he was still driving off and once again we were left on the pier. read more

Absolutely horrible company! No customer service at all. Never picked us up at their stop. At first, thought we were in the wrong spot but if we were, so were 20 other people. The disappointment on all the children's faces were just horrible. When the company was contacted, he (Bob) was very unprofessional in his responses and never once apologized. Response was, I sent an email and phoned everyone where we would be picking up, hmmm never called or emailed and I booked this through the email on his sight so he had my email address. Also, his response to me was next time leave a phone number and that he had 18 people on the boat and only had room for 4 yet, there were 20 people standing there waiting for the boat. I believe he overbooked and chose NOT to go to the other stop because he had his money. Just a complete DISAPPOINMENT! Will be taking the sightseeing tour out of Grill's from now on. Nicer boat anyway! read more