I specifically reserved a particular vehicle well in advance because that was the whole reason I…read morechose this rental company. When I arrived to pick up the car, I was told they didn't have it available. No call, no email, no warning -- nothing. This completely defeated the purpose of my reservation and put me in a bad situation last minute. If a company knows they can't honor a reservation, the bare minimum is to notify the customer ahead of time so they can make other arrangements. Very disappointing experience and poor communication. I would not rely on them if you actually need the vehicle you reserve.

Doesn't open until 10am and at 9:55am I am 6th in line with only two people working. The manager is…read morenot meeting their advertising signage.

Car was practically brand new…read more Price was better then the airport rentals!!

Fair was reasonable. Booked through kayak.com. Customer Service HORRIBLE. I spent two weeks trying…read moreto get them to email me an invoice so I could submit a reimbursement for my work. I rented from the Thrifty Car Rental off of Tamiami before and I received an invoice the day of return. With this location, it took about 6 phone calls, 2 voicemails that were never returned, and a rude gentleman later to get them to say they would "take a picture of the skinny invoice" and email to me when originally they had been telling me they could not email me an invoice only corporate could. They stated they could only fax it to me when I had my rental record #. Who has a fax these days?! Nonetheless, when I call them today with my office fax line is when they tell me they can't fax it but will take the picture and email it to me....This could have been done two weeks ago.... I did end up received an emailed invoice.

Terrible experience. I had a 9:00 AM reservation and arrived at 8:45 AM but didn't receive a car…read moreuntil 10:45 AM, even though customers who arrived after me were served first. The vehicle I finally received was filthy, dented, scratched, smelled bad, and had nearly 50,000 miles. I returned the car a day early because I was so disappointed, but they refused to refund the unused day. When I dropped it off, the attendant even told me "we upgraded you." If that was the upgrade, I can only imagine what the regular cars look like. Very poor service and extremely disappointing experience.

They tried to pull a fast one on me. Rented a medium sized car(Corolla, Malibu, Altima etc) and…read morethey pulled up with a match box Mitsubishi car that was smaller than a golf cart soaking wet. Stay away from this location. Had to cancel my reservation, will be filling a complaint with BBB

Ace Rent A Car are complete con artists, and dealing with them was one of the most frustrating and…read moreunprofessional experiences I've ever had with a company. If you value your time, money, and sanity, do not do business with them. I even paid for my reservation two days in advance because I wanted the process to be smooth and stress-free. That was honestly my biggest mistake. Paying early didn't make things easier, it just made it easier for them to take my money and start creating problems. To begin with, the amount they charged me was higher than the price advertised online, which should have been my first red flag. Then the real nightmare started. After making the reservation, they asked me to send my insurance policy, which I did. The next day, at 6:30 PM, they suddenly contacted me saying that my rental policy needed to be verified. At that hour, most offices are already closed, yet they waited until the end of the day to bring this up. Still trying to cooperate, I spent over an hour on the phone with my insurance company trying to get the exact document they were requesting. After finally getting the rental policy, I immediately sent it to them that same evening. You would think that would resolve the issue. Instead, the next morning, less than an hour before I was supposed to pick up the car, they suddenly changed the requirements AGAIN, now saying I needed collision protection coverage, which is an entirely different document. At that point it became obvious what was happening: they just keep moving the goalpost so the process never actually gets resolved. When I told them to cancel the reservation since they clearly couldn't process the rental properly, their response was unbelievable. Instead of apologizing or trying to fix the situation, they told me I would have to pay a 15% cancellation fee for canceling within 24 hours, even though I had spent the entire previous evening jumping through hoops to provide the documents they requested. So not only do they overcharge you, waste your time, and create unnecessary obstacles, but they also try to penalize you for their own incompetence. And when I asked to speak to a manager? I was told there was no manager available because it was "too early" and no manager had come in yet. Imagine running a business where there is no manager available to handle serious customer issues. This company operates in a way that feels extremely deceptive and dishonest. Instead of helping customers, they create problem after problem and then try to trap you with cancellation fees. Do yourself a favor and stay far away from Ace Rent A Car. There are plenty of legitimate rental companies out there that won't treat customers like this.

Hands down best car rental experience I've ever had. We were flying from SFO to Fort Myers, and…read morewere planning on picking up a rental that evening when we landed. Our flight was delayed but Julio mentioned he saw the reservation and that he would be at the office waiting for us to pick up the car. Incredible customer service. He was understanding, honest, and helpful with everything. Next time we're in Naples, Ace has our business.

This is not even a Hertz location anymore, we drove all the way here and it's now Seagrass Home…read more Good job Hertz not updating your locations but making it impossible to do anything online or over the phone.

Rental cars right now are hard to come by! Many carriers have sold off a big chunk of their…read morefleets. Many companies have furloughed or laid off workers due to covid so be kind to your rental agent when you go in. Also it might take you a little extra time to pick up your car due to staffing. Please remember that when you step up to the counter. With that side note being said I have had a great experience with this Hertz location. We had prepaid for an suv and when we got here only a compact car was left. They told us they had an suv coming back and that they would call or to stop by and we could swap it out. Stopped by early the next day and they had the suv ready to swap out. While some people would be upset by this mix up you must understand my first statement. The staff at these locations are doing the best they can for their customers.

all hertz companies in our area are slow and won't take your calls. service is absolutely terribleread more

Hertz Rental Naples Airport. The pictures will speak for themself. 80'000 miles and grossly out…read moreof line. This car belongs in a junk yard. Horrible experience and I waited 30 minutes for them to "get this ready"