Terrible experience. I had a 9:00 AM reservation and arrived at 8:45 AM but didn't receive a car…read moreuntil 10:45 AM, even though customers who arrived after me were served first. The vehicle I finally received was filthy, dented, scratched, smelled bad, and had nearly 50,000 miles. I returned the car a day early because I was so disappointed, but they refused to refund the unused day. When I dropped it off, the attendant even told me "we upgraded you." If that was the upgrade, I can only imagine what the regular cars look like. Very poor service and extremely disappointing experience.

They tried to pull a fast one on me. Rented a medium sized car(Corolla, Malibu, Altima etc) and…read morethey pulled up with a match box Mitsubishi car that was smaller than a golf cart soaking wet. Stay away from this location. Had to cancel my reservation, will be filling a complaint with BBB

Kieth Carpenter and Douglas Hattenburg are the most dishonest and illegal business men to ever…read morehave walked the face of the earth. They buy cars from Spaulding ; which is a place where cars can no longer run or are too expensive to fix or are unsafe to drive. Douglas Hattenburg has no business licensing to be a mechanic to fix these unsafe run down cars. They fix them just enough to get them off the lot and when they break down, then it's your problem not their's. That Kieth Carpenter can charge an outrageous amount to fix it. Then when you can't afford to pay it. He sends you another illegal business like his , a collection agency. Both of these businesses are not bbc certified. If anyone whom they screwed over is interested. I have Douglas Hattenburg information and home address. I will be getting Kieth Carpenter information and home address too. So you can go to them and let them know know what you think about them. Hi, Doug , say hi to Katie for me. They don't deserve that one star

THE REAL NAME OF THIS COMPANY IS BUDGET RENTAL CARS. No wonder they use another name because they…read moreneed get rid of that so called "manager". Simply said the rudest person that I encountered since I've been a Fastbreak member, since 2012. Meanwhile I spoke to Mr. Levin - Franchise Owner, about him earlier from another occasion on June 14th, but he did nothing then. The second time I came in and thought I would give him another chance, but he started on me again!?! **OH NO - NEVER AGAIN** I can't be the first to complain about him. Just go see David in the North Naples location. I assure you it's worth the drive.

I rented a car this morning as mine is in the shop I upgraded for $14.88 a day to a full-size Chevy…read moreTahoe. I had to wait over 15 minutes because they were cleaning the car. When I got in the car and got comfortable with it and adjusted the and that I looked around and I put it drive immediately drove to my car let me wash the exterior for free as I am a member and I spent another hour and 15 minutes with wet rags dry a brush scouring the interior of that car. There was food candy stuck to the all in the cracks of the seats, it was just absolutely disgusting. So after I got it to a point where I felt that I myself, and my friends and family could sit in it without getting something stuck to their clothing or shoes. I decided that I'm finished. How anybody could tell me they clean the car and have left it in the condition that I picked it up to is totally unacceptable. Now the product that they to me directly represents enterprise Alamo's image and let me tell you if that's what they're putting on the street. I want no part of it I'll go to a different company. I may be out of line here and if you feel that, I am please correct me. But for me to rent an upgraded car and spend an hour and 15 minutes sweating to the point where I had to go home and change my clothes re-cleaning a vehicle that they said they had just cleaned is totally unacceptable to me !

I like to read reviews to be forewarned about a business I might deal with. I read all of the…read morereviews about this location before going there for a rental, so I was a little concerned. There was no wait when I arrived. The customer service agent found my reservation without issue. She was friendly, professional and helpful. She gave me precise directions to the overflow lot to retrieve my car. The car had a full tank of gas, was a brand new 2019 Nissan Sentra, and was clean. There was a little scratch on the front left side of the car, but when I went back to mention it, I was shown a chart and she said as long as it's smaller that the chart, not to worry. I'm very happy so far and wanted to inform others that the past concerns weren't an issue for me. I'm returning the car to a different location so I'll wait to see how that goes.

I am an executive elite member. I made my reservation 8 weeks ago. When I arrived on location they…read moresaid they couldn't "accommodate my reservation". For a van for my brother & his three children. Not even an apology. They tried to blame me. National is a horrible horrible company. This location is the worst I've ever dealt.

Terrible service. I rented a sprinter van for my family annual vacation and they claimed the van…read morehad a broken part they've been trying to fix. Mind you we booked this van weeks ago and National didn't even bother to let us know or at least cancel our reservation in order for us to find a new van. This is deeply disappointing. Especially with little kids we have no way of getting to our destination. Please don't rent here, you will regret it.

What a terrible experience at this HERTZ location is at the Naples, Florida Municipal Airport. I…read morehad just gotten in an accident and I was picking up my rental while my car got fixed. This was by 10 miles the worst rental experience of my life. I got there and I have to wait on a steel bench for over an hour while they "cleaned" the car. Finally the car comes around and the seats have stain on them... It looked like baby food or something spilled in the center console. The overall smell of the car was off. There was nothing right about this transaction from the jump, and the guy over there is a jerk. The car drove Okay... I return it (now let me mind you I work from home and I drive the car for maybe 10 minutes every other day = I drove it for under 2 hours in 14 days.) and the guy tells me it smells like smoke in the car. I said, "like what?"... I have no idea what the hell he was talking about because I've never had a cigarette in my life. He said, "it's not the smell there's ashes in the car"... I said, "yeah and stains all over the seats were there too you telling me I did that too? And the baby milk". Anyway I determined it was a ploy to legitimately charge my card for $490 extra. I want a refund now before I dispute it with my credit card company. Any other similar experiences? Absolutely terrible what they are doing over there. Like I want to know where my option to dispute what he was claiming. What was that process and why wasn't it explained to me? Who knows, I hope they do something about this. That's a nickel out of my pocket just because he said so. I've never heard of anything like that.

While this counter at the executive terminal is only open seasonally (something about snowbirds)…read morethe front counter at Naples Airport Authority FBO will call them over for you. It took a while for the guy to come over from the main airline terminal, but he brought the car over for me and had the paperwork and I was on my way within 5 mins of his showing up. I asked for the cheapest car, which he was all out of so he gave me a mustang, not too shabby.

So nice and service is great! I called inquiring about availability for a rental later in the day,…read moreand there weren't any at the time. The representative I spoke to, Meghan, was super helpful and asked for my name and number so she could call me back in a few hours to let me know if any cars came up, or not, either way. I appreciate her assistance and going above and beyond to help.

I rented a car from Dollar Rental at the RSW Airport. We had problems with a tire that wouldn't…read morehold air. My husband and I were closer to Naples so we thought it would be safer to go to a closer rental car agency. I thought the rental agent was one of the most arrogant individuals who walked the Earth. He was certainly more concerned about his employee, from another site, that informed us to go to Naples Airport and stated that he had plenty of cars. He told us to take the car back to Ft. Meyers...mind you on an almost flat tire. There was no concerns for us to make that drive. We elected not to go that route and called Roadside Assistance who gave us permission to have the tire fixed. I know one thing is for sure I will never rent another car from Dollar Rental. Not Happy in Naples!!