Ace Rent A Car are complete con artists, and dealing with them was one of the most frustrating and…read moreunprofessional experiences I've ever had with a company. If you value your time, money, and sanity, do not do business with them. I even paid for my reservation two days in advance because I wanted the process to be smooth and stress-free. That was honestly my biggest mistake. Paying early didn't make things easier, it just made it easier for them to take my money and start creating problems. To begin with, the amount they charged me was higher than the price advertised online, which should have been my first red flag. Then the real nightmare started. After making the reservation, they asked me to send my insurance policy, which I did. The next day, at 6:30 PM, they suddenly contacted me saying that my rental policy needed to be verified. At that hour, most offices are already closed, yet they waited until the end of the day to bring this up. Still trying to cooperate, I spent over an hour on the phone with my insurance company trying to get the exact document they were requesting. After finally getting the rental policy, I immediately sent it to them that same evening. You would think that would resolve the issue. Instead, the next morning, less than an hour before I was supposed to pick up the car, they suddenly changed the requirements AGAIN, now saying I needed collision protection coverage, which is an entirely different document. At that point it became obvious what was happening: they just keep moving the goalpost so the process never actually gets resolved. When I told them to cancel the reservation since they clearly couldn't process the rental properly, their response was unbelievable. Instead of apologizing or trying to fix the situation, they told me I would have to pay a 15% cancellation fee for canceling within 24 hours, even though I had spent the entire previous evening jumping through hoops to provide the documents they requested. So not only do they overcharge you, waste your time, and create unnecessary obstacles, but they also try to penalize you for their own incompetence. And when I asked to speak to a manager? I was told there was no manager available because it was "too early" and no manager had come in yet. Imagine running a business where there is no manager available to handle serious customer issues. This company operates in a way that feels extremely deceptive and dishonest. Instead of helping customers, they create problem after problem and then try to trap you with cancellation fees. Do yourself a favor and stay far away from Ace Rent A Car. There are plenty of legitimate rental companies out there that won't treat customers like this.

Hands down best car rental experience I've ever had. We were flying from SFO to Fort Myers, and…read morewere planning on picking up a rental that evening when we landed. Our flight was delayed but Julio mentioned he saw the reservation and that he would be at the office waiting for us to pick up the car. Incredible customer service. He was understanding, honest, and helpful with everything. Next time we're in Naples, Ace has our business.

Terrible experience. I had a 9:00 AM reservation and arrived at 8:45 AM but didn't receive a car…read moreuntil 10:45 AM, even though customers who arrived after me were served first. The vehicle I finally received was filthy, dented, scratched, smelled bad, and had nearly 50,000 miles. I returned the car a day early because I was so disappointed, but they refused to refund the unused day. When I dropped it off, the attendant even told me "we upgraded you." If that was the upgrade, I can only imagine what the regular cars look like. Very poor service and extremely disappointing experience.

They tried to pull a fast one on me. Rented a medium sized car(Corolla, Malibu, Altima etc) and…read morethey pulled up with a match box Mitsubishi car that was smaller than a golf cart soaking wet. Stay away from this location. Had to cancel my reservation, will be filling a complaint with BBB

Kieth Carpenter and Douglas Hattenburg are the most dishonest and illegal business men to ever…read morehave walked the face of the earth. They buy cars from Spaulding ; which is a place where cars can no longer run or are too expensive to fix or are unsafe to drive. Douglas Hattenburg has no business licensing to be a mechanic to fix these unsafe run down cars. They fix them just enough to get them off the lot and when they break down, then it's your problem not their's. That Kieth Carpenter can charge an outrageous amount to fix it. Then when you can't afford to pay it. He sends you another illegal business like his , a collection agency. Both of these businesses are not bbc certified. If anyone whom they screwed over is interested. I have Douglas Hattenburg information and home address. I will be getting Kieth Carpenter information and home address too. So you can go to them and let them know know what you think about them. Hi, Doug , say hi to Katie for me. They don't deserve that one star

THE REAL NAME OF THIS COMPANY IS BUDGET RENTAL CARS. No wonder they use another name because they…read moreneed get rid of that so called "manager". Simply said the rudest person that I encountered since I've been a Fastbreak member, since 2012. Meanwhile I spoke to Mr. Levin - Franchise Owner, about him earlier from another occasion on June 14th, but he did nothing then. The second time I came in and thought I would give him another chance, but he started on me again!?! **OH NO - NEVER AGAIN** I can't be the first to complain about him. Just go see David in the North Naples location. I assure you it's worth the drive.

I rented a car this morning as mine is in the shop I upgraded for $14.88 a day to a full-size Chevy…read moreTahoe. I had to wait over 15 minutes because they were cleaning the car. When I got in the car and got comfortable with it and adjusted the and that I looked around and I put it drive immediately drove to my car let me wash the exterior for free as I am a member and I spent another hour and 15 minutes with wet rags dry a brush scouring the interior of that car. There was food candy stuck to the all in the cracks of the seats, it was just absolutely disgusting. So after I got it to a point where I felt that I myself, and my friends and family could sit in it without getting something stuck to their clothing or shoes. I decided that I'm finished. How anybody could tell me they clean the car and have left it in the condition that I picked it up to is totally unacceptable. Now the product that they to me directly represents enterprise Alamo's image and let me tell you if that's what they're putting on the street. I want no part of it I'll go to a different company. I may be out of line here and if you feel that, I am please correct me. But for me to rent an upgraded car and spend an hour and 15 minutes sweating to the point where I had to go home and change my clothes re-cleaning a vehicle that they said they had just cleaned is totally unacceptable to me !

I like to read reviews to be forewarned about a business I might deal with. I read all of the…read morereviews about this location before going there for a rental, so I was a little concerned. There was no wait when I arrived. The customer service agent found my reservation without issue. She was friendly, professional and helpful. She gave me precise directions to the overflow lot to retrieve my car. The car had a full tank of gas, was a brand new 2019 Nissan Sentra, and was clean. There was a little scratch on the front left side of the car, but when I went back to mention it, I was shown a chart and she said as long as it's smaller that the chart, not to worry. I'm very happy so far and wanted to inform others that the past concerns weren't an issue for me. I'm returning the car to a different location so I'll wait to see how that goes.

I am an executive elite member. I made my reservation 8 weeks ago. When I arrived on location they…read moresaid they couldn't "accommodate my reservation". For a van for my brother & his three children. Not even an apology. They tried to blame me. National is a horrible horrible company. This location is the worst I've ever dealt.

Terrible service. I rented a sprinter van for my family annual vacation and they claimed the van…read morehad a broken part they've been trying to fix. Mind you we booked this van weeks ago and National didn't even bother to let us know or at least cancel our reservation in order for us to find a new van. This is deeply disappointing. Especially with little kids we have no way of getting to our destination. Please don't rent here, you will regret it.

What a terrible experience at this HERTZ location is at the Naples, Florida Municipal Airport. I…read morehad just gotten in an accident and I was picking up my rental while my car got fixed. This was by 10 miles the worst rental experience of my life. I got there and I have to wait on a steel bench for over an hour while they "cleaned" the car. Finally the car comes around and the seats have stain on them... It looked like baby food or something spilled in the center console. The overall smell of the car was off. There was nothing right about this transaction from the jump, and the guy over there is a jerk. The car drove Okay... I return it (now let me mind you I work from home and I drive the car for maybe 10 minutes every other day = I drove it for under 2 hours in 14 days.) and the guy tells me it smells like smoke in the car. I said, "like what?"... I have no idea what the hell he was talking about because I've never had a cigarette in my life. He said, "it's not the smell there's ashes in the car"... I said, "yeah and stains all over the seats were there too you telling me I did that too? And the baby milk". Anyway I determined it was a ploy to legitimately charge my card for $490 extra. I want a refund now before I dispute it with my credit card company. Any other similar experiences? Absolutely terrible what they are doing over there. Like I want to know where my option to dispute what he was claiming. What was that process and why wasn't it explained to me? Who knows, I hope they do something about this. That's a nickel out of my pocket just because he said so. I've never heard of anything like that.

While this counter at the executive terminal is only open seasonally (something about snowbirds)…read morethe front counter at Naples Airport Authority FBO will call them over for you. It took a while for the guy to come over from the main airline terminal, but he brought the car over for me and had the paperwork and I was on my way within 5 mins of his showing up. I asked for the cheapest car, which he was all out of so he gave me a mustang, not too shabby.