Terrible experience. I had a 9:00 AM reservation and arrived at 8:45 AM but didn't receive a car…read moreuntil 10:45 AM, even though customers who arrived after me were served first. The vehicle I finally received was filthy, dented, scratched, smelled bad, and had nearly 50,000 miles. I returned the car a day early because I was so disappointed, but they refused to refund the unused day. When I dropped it off, the attendant even told me "we upgraded you." If that was the upgrade, I can only imagine what the regular cars look like. Very poor service and extremely disappointing experience.

They tried to pull a fast one on me. Rented a medium sized car(Corolla, Malibu, Altima etc) and…read morethey pulled up with a match box Mitsubishi car that was smaller than a golf cart soaking wet. Stay away from this location. Had to cancel my reservation, will be filling a complaint with BBB

I am an executive elite member. I made my reservation 8 weeks ago. When I arrived on location they…read moresaid they couldn't "accommodate my reservation". For a van for my brother & his three children. Not even an apology. They tried to blame me. National is a horrible horrible company. This location is the worst I've ever dealt.

Terrible service. I rented a sprinter van for my family annual vacation and they claimed the van…read morehad a broken part they've been trying to fix. Mind you we booked this van weeks ago and National didn't even bother to let us know or at least cancel our reservation in order for us to find a new van. This is deeply disappointing. Especially with little kids we have no way of getting to our destination. Please don't rent here, you will regret it.

What a terrible experience at this HERTZ location is at the Naples, Florida Municipal Airport. I…read morehad just gotten in an accident and I was picking up my rental while my car got fixed. This was by 10 miles the worst rental experience of my life. I got there and I have to wait on a steel bench for over an hour while they "cleaned" the car. Finally the car comes around and the seats have stain on them... It looked like baby food or something spilled in the center console. The overall smell of the car was off. There was nothing right about this transaction from the jump, and the guy over there is a jerk. The car drove Okay... I return it (now let me mind you I work from home and I drive the car for maybe 10 minutes every other day = I drove it for under 2 hours in 14 days.) and the guy tells me it smells like smoke in the car. I said, "like what?"... I have no idea what the hell he was talking about because I've never had a cigarette in my life. He said, "it's not the smell there's ashes in the car"... I said, "yeah and stains all over the seats were there too you telling me I did that too? And the baby milk". Anyway I determined it was a ploy to legitimately charge my card for $490 extra. I want a refund now before I dispute it with my credit card company. Any other similar experiences? Absolutely terrible what they are doing over there. Like I want to know where my option to dispute what he was claiming. What was that process and why wasn't it explained to me? Who knows, I hope they do something about this. That's a nickel out of my pocket just because he said so. I've never heard of anything like that.

While this counter at the executive terminal is only open seasonally (something about snowbirds)…read morethe front counter at Naples Airport Authority FBO will call them over for you. It took a while for the guy to come over from the main airline terminal, but he brought the car over for me and had the paperwork and I was on my way within 5 mins of his showing up. I asked for the cheapest car, which he was all out of so he gave me a mustang, not too shabby.

I reserved a 5 passenger vehicle 3 weeks in advance. When I arrived to pick it up they only had a 3…read morepassenger convertible available. They told me they were busy and "higher ups" decide how to allocate cars. i noticed in their reviews that this is not an isolated issue. The owner responds to poor reviews by directing you to a website to provide more information to someone who can assist. Really?? If the owner can't assist who can???

I rented a car for a week in Warrington, PA from Aug 10 to Aug 18. When I picked it up, the drivers…read moreside outside mirror had no cover - all wires were exposed. They never offered to make it right. When I had to return the car at the airport, they charged me $300 on top of the original $304.00 - the man at the airport was shocked at what they charged me. Terrible!

So nice and service is great! I called inquiring about availability for a rental later in the day,…read moreand there weren't any at the time. The representative I spoke to, Meghan, was super helpful and asked for my name and number so she could call me back in a few hours to let me know if any cars came up, or not, either way. I appreciate her assistance and going above and beyond to help.

I rented a car from Dollar Rental at the RSW Airport. We had problems with a tire that wouldn't…read morehold air. My husband and I were closer to Naples so we thought it would be safer to go to a closer rental car agency. I thought the rental agent was one of the most arrogant individuals who walked the Earth. He was certainly more concerned about his employee, from another site, that informed us to go to Naples Airport and stated that he had plenty of cars. He told us to take the car back to Ft. Meyers...mind you on an almost flat tire. There was no concerns for us to make that drive. We elected not to go that route and called Roadside Assistance who gave us permission to have the tire fixed. I know one thing is for sure I will never rent another car from Dollar Rental. Not Happy in Naples!!

This is not even a Hertz location anymore, we drove all the way here and it's now Seagrass Home…read more Good job Hertz not updating your locations but making it impossible to do anything online or over the phone.

Rental cars right now are hard to come by! Many carriers have sold off a big chunk of their…read morefleets. Many companies have furloughed or laid off workers due to covid so be kind to your rental agent when you go in. Also it might take you a little extra time to pick up your car due to staffing. Please remember that when you step up to the counter. With that side note being said I have had a great experience with this Hertz location. We had prepaid for an suv and when we got here only a compact car was left. They told us they had an suv coming back and that they would call or to stop by and we could swap it out. Stopped by early the next day and they had the suv ready to swap out. While some people would be upset by this mix up you must understand my first statement. The staff at these locations are doing the best they can for their customers.