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    Dollar General

    4.0 (2 reviews)
    Open 8:00 am - 10:00 pm

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    3 years ago

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    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    2.6
    (8 reviews)
    2.2 mi
    Offers payment plans
    Established in 1991

    We waited patiently for months for our mattress to arrive. Finally, we went into the store and we…read morewere ready to return everything and take our business elsewhere BUT... let me tell you!!! Sherrell and Jennifer W. went BEYOND our expectations with customer service! Manager Sherrell blow our expectations by updating our mattress (to be better one!) and gave us free delivery. Unfortunately, we had to go back because we didn't like the "Twilight" mattress. Hello firm lovers! Jennifer W. welcomed us with a cheery smile and we were able to exchange our mattress without any problems. We will be requesting Jennifer W. or Sherrell for all of our future purchases!! If you want be taken care of, the right way and the FIRST time, request Jennifer W. or manager Sherrell. You'll thank me!

    I had a very disappointing experience at Bob's Discount Furniture in Dover, DE…read more I work long hours, so most of my free time to shop is in the evening. The store advertises hours of 10:00 AM to 9:00 PM, so I planned my visit accordingly. I arrived on Monday, July 6, 2026, around 8:15 PM. After about 10 minutes of looking around, a salesman greeted us. He was polite at first, but he was trying to assist us while also helping another customer. It was obvious multi tasking is not for him , and we never really received the attention needed for such a large purchase. Around 8:40 PM, the music was turned off. I was by the coffee and cookie station getting my child a cookie when a woman I assumed was the manager (dark hair in a bun) began putting away the coffee and refreshments. Loud enough for customers to hear, she told the salesman, "Yep, it's time to go home. Time to close up." The problem was that the store didn't close for another 20 minutes. Whether there were 20 minutes left or only 5, that's not how customers should be made to feel. The message was clear: they were more interested in getting everyone out the door than helping customers. Shopping for furniture is a major purchase that takes time, and once we felt rushed, we had no desire to continue. I completely understand that employees want to go home after a long shift, but if your posted hours say you're open until 9:00 PM, customers should receive the same level of service until 9:00 PM--not feel like an inconvenience because they came in during business hours. That interaction made me question what kind of customer service I'd receive after the sale if there were ever a problem. If customers are treated like an inconvenience before they've even made a purchase, it's hard to have confidence in the company afterward. We decided to leave without buying anything. The next morning we went to Ashley Furniture in the neighboring shopping center, where we were welcomed, never felt rushed, and ended up purchasing our living room furniture there instead. Unfortunately, Bob's Discount Furniture lost a sale because customer service ended before the store's posted business hours did.

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    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Dollar General - grocery - Updated July 2026

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